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Business Profile

Credit Union

WESTconsin Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for WESTconsin Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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WESTconsin Credit Union has 16 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had filed with WESTconsin CU for an extension of my own credit and was denied. I had received one of the two required adverse action letter and called to ask if I was approved or denied and the specific reasons. They told me it was my credit score and I asked for my truth in lending disclosure associated with the consumer credit transaction which showed up on my credit report. They denied my my Truther and Lending Disclosure so I asked for an affidavit of truth and sent them one myself. They responded and still did not give me my TILA. I reported them to the proper authorities and than sent in a letter of demand along with a hold harmless agreement stating if they followed through with the credit transaction (meaning I did give them my information and received no benefit) I wouldnt hold the liable for damages. I have still received no information and they have excited the time limit I set of 10 business days to receive the information from the letter of demand.

      Business Response

      Date: 05/29/2024

      The customer submitted a loan application. The loan application was reviewed in accordance with WCUs standard loan policies and, after review, the customer was advised that WCU could not extend credit at the present time. WCU has compiled with all legal obligations related to the matter.

      Customer Answer

      Date: 05/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      *****************************

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a loan for a vehicle through this bank Oct of 2022, voluntarily repoed the car Nov of 23, was told Id have an answer on auction by mid of Feb 2024, Ive called and asked about answers about the balance due on the loan several times, they took $2500 of my taxes out of my checking account to hold until we hear whats going on from the auction told me theyd know by Wednesday the 28th of Feb 2024 at the absolute latest about the auction. I have called several times and always get the answer well call you back about it when they have never once called me back. Im still paying $525 a month while not having the vehicle in my possession, and it seems to me that theyre pushing it off as much as possible for who knows what reason. I try explaining ** having a hard time affording to live, which is why I gave the car up and got told find a better paying job. Ive waited a lot longer than Ive needed to to hear on how much is owed after auction, or if it was paid off by auction. And I simply cant get any word on it from any employee Ive talked to.

      Business Response

      Date: 03/06/2024

      Hello,
      We appreciate the opportunity to address this complaint. However, due to the sensitive nature of financial matters and our commitment to safeguarding our members' information, we are unable to provide detailed responses on public platforms like the BBB.

      That said, we take all concerns seriously, and I have personally reached out to ****** via email, providing a detailed explanation addressing his specific concerns. Additionally, I have shared my contact information with him, encouraging direct communication should he have any further questions or require assistance.

      Thank you! 

      Customer Answer

      Date: 03/12/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    WESTconsin Credit Union is NOT a BBB Accredited Business.

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