Business Profile
Awnings
SunSetter Products LP | Springs Window Fashions LLCHeadquarters
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Reviews
Customer Review Ratings
1.07/5 stars
Average of 15 Customer Reviews
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Review fromSusan M
Date: 06/27/2025
1 starOur Sunsetter Awning needs to have the canvas replaced. I’ve called numerous companies and they refuse to touch it because it’s a bad product. Even the sunsetter contractors won’t look at it!!
We paid over $4,000 for a retractable awning and now can’t even get the canvas replaced! It sucks!!!Review fromLaura J
Date: 07/26/2024
1 starI purchased a Sunsetter Awning in 2019 approx cost was 4k I just replaced the fabric and had a local dealer Sunset Awning Pros/*************************, replace and install the new fabric for $500 which was overpriced but since Sunsetter does not offer a service of installation they give their customers no other choice but to be gauged by a local dealer. The 17 ft awning was replaced and I noticed the awning was replaced too loose and it is now pooling water every time it rains. The local dealer Sunset Awning Pros told me I would have to pay another 250 to have it repaired. This is unreasonable and I want the corporate company to know that I purchased their product and the local dealer they recommended is gauging me for more money to correct the poor job that was completed initially. The original price of 500 to install was too much but again I had no choice. I would like to know what Sunsetter/Springs Window Fashions think about this issue. I'm very disappointed in this matter and expect the corporate entity that now owns the Sunsetter products to be more aligned with their dealers in better customer service and pricing of installation or their product.Review fromTammy J
Date: 08/09/2023
1 starI've purchased shades and awnings from SunSetter in the past. I loved their service and products. HOWEVER, SunSetter doesn't have the same standards of service as before. I purchased two manual shades, which were delivered to my home on 5/31/2023. One was complete with all of the parts we needed. The other was missing critical parts to raise and lower the shade. I've continually emailed them and their only response is that they don't know when the parts will be shipped. It has been 2.5 months. The product was approximately $500 and we still can't use it. I'm afraid if I return it, they won't send me a refund either. SunSetter isn't the company they used to be.Review fromCarol C
Date: 08/08/2023
1 starWorse customer service! We have been a long time customer of Sunsetter. But boy oh boy has their customer service and warehouse management gone downhill. We ordered parts for our rain arches from SunSetter beginning of June and were told it would be 2 weeks delivery. It is now August and not only have we NOT received our order but customer service has not been able to help us! History of calls: June23- customer service said they moved and are having issues with their warehouse and shipments. June26 - still trying to find out tracking of order - pending charges July18- Parts are in but delay in shipping but couldn't tell us how long. July24 - pending charges pending but they couldn't tell us why - manager was to call us back (Tom) within 24 hours. NEVER RECEIVED A CALL to date July27 - Received a Tracking number - on the way! July28- Tracking number dropped - customer service could not tell us any information as to the reason why. August1- Manager was to call us back (Tom) within 24 hours. NEVER RECEIVED A CALL to date August4- Sent an email to customer support address requesting status of order. No response. August8- Spoke with Dexter today, he said if I would like, he could send an email to the warehouse to ship these parts and if not, then to come back to us with reason as to delay. Oh and yes a manager will call us back. Seriously?Review fromChristina M.
Date: 07/21/2023
1 starChristina M.
Date: 07/21/2023
Can you put a half star!!!! ;/I purchased my retractable awning and lights 6/7/22 and they have not worked properly since they were installed. I've reached out to the local sales rep and the company with hardly any real good response as to getting it fixed. They expedited a control box back in May and I have not received product to call for local installation Now reaching out to the main corporate office. The other issue is when I "DO" receive the product, they are telling me I would have to pay for them to install the new replacement piece?!!!! Why when it hasn't worked since installation!!! SOOOOO very disappointed as my cousin has one with no issues.... Wish me luck on maybe getting my money back and not having the lights!!!! ;/ I really wanted them!!! Should I call 7 on your side?????SunSetter Products LP | Springs Window Fashions LLC
Date: 08/07/2023
Thank you for your review. We are very sorry to hear about the difficulties you recently experienced with trying to contact an installer for your awning. . We have reached out to this business on your behalf and one of their associates will attempt to contact you in the next few days to follow up directly with you. All SunSetter Dealers are independent businesses, and set their own prices for service calls. We can confirm the light control box was shipped to you free of charge and was delivered on 7/26/2023. We appreciate you taking the time to contact us and provide us your feedback, giving us the opportunity to learn from your experience with our product in the field. It is only through this valuable feedback that we can continue to improve the quality, service, and value of our product.-Sunsetter ************* TeamReview fromCindy S
Date: 07/03/2023
1 starCindy S
Date: 07/03/2023
I just has my new Sunsetter Platinum Series 16 foot awning installed at a cost of $6362 and I could not be more disappointed in the quality and workmanship. The semi-cassette housing is bent, the valance I ordered was the wave style and it came with a straight valance. The material on the valance is so crooked and wrinkled that it does not hang straight, not at all like the pictures on their website. The fabric on the awning itself is tight on one side and sagging on the other side. I brought this to the attention of the installer and he claimed he could not see it. Wish I would have known how poor their quality and workmanship is, I would have gone with another company.SunSetter Products LP | Springs Window Fashions LLC
Date: 08/07/2023
Thank you for your review. We are very sorry to hear about the difficulties you recently experienced with SunSetter Products. We certainly take your concerns seriously. We have reached out to your place of purchase, and one of their associates will attempt to contact you in the next few days to follow up directly with you. If you have not done so already, please contact your place of purchase for assistance with replacement parts. If you need immediate assistance, you can log in to the Owner's Corner on our website to view the owner's manual, troubleshooting tips, care & maintenance, and other helpful information and videos regarding your SunSetter product. We do encourage you to reach out to your place of purchase for assistance or call our customer care team for DIY assistance.Review fromMARVIN P.
Date: 06/08/2023
1 starMARVIN P.
Date: 06/08/2023
i had a sunsetter awning installed about 7 years ago in that time i had 2 motors installed the first one it cots me $700 plus 250 to have the motor installed the second one was under the warranty -no cost- but getting someone the install the motor was impossible the company that did the installation would not return my call ans Sunsetter was totally unresponsive when contacted i wouldn't recommend this company i would suggest you find a local dealer with a different productSunSetter Products LP | Springs Window Fashions LLC
Date: 06/12/2023
Thank you for your correspondence. We are very sorry to hear about the difficulties you recently experienced with SunSetter Products. We take great pride in our product quality, our service, and especially in the satisfaction of our customers. We regret any unpleasant experience that our customers may have.
We appreciate you taking the time to contact us and provide us your feedback, giving us the opportunity to learn from your experience with our product in the field. It is only through this valuable feedback that we can continue to improve the quality, service, and value of our product.Review fromDom D
Date: 06/07/2023
1 starDom D
Date: 06/07/2023
doesnt stand by their promotional flyers buyer beware offered extras but since i went with their authorized dealer the promo was not added even thou the dealer was on mailer ! the flyer is like flypaper they get you stuck and let you down not cheap either $7000 and no promosSunSetter Products LP | Springs Window Fashions LLC
Date: 06/08/2023
All SunSetter Dealers are independent businesses not affiliated with or controlled by SunSetter Products LP. The Dealers set their own pricing that cannot be combined with any direct SunSetter offer, and all agreements and services, including installation, negotiated between the customer and the dealer do not involve ******************** LP and cannot be adjusted or changed by SunSetter Products LP.Review fromMarsha G
Date: 04/18/2023
1 starMarsha G
Date: 04/18/2023
Sunsetter ******************** in ******** is the worst of keeping their commitment in scheduling appointments. I attempted to have them replace the cloth during COVID but tried to understand their lack of follow up related to COVID but recently I have made attempts to schedule and have received absolutely a deafening response. I do not recommend this location.SunSetter Products LP | Springs Window Fashions LLC
Date: 04/19/2023
Thank you for your review. We are very sorry to hear about the difficulties you recently experienced with trying to contact an installer for your awning. . We have reached out to this business on your behalf and one of their associates will attempt to contact you in the next few days to follow up directly with you. All SunSetter Dealers are independent businesses,We appreciate you taking the time to contact us and provide us your feedback, giving us the opportunity to learn from your experience with our product in the field. It is only through this valuable feedback that we can continue to improve the quality, service, and value of our product.-Sunsetter ************* TeamReview fromCasey B
Date: 04/03/2023
1 starCasey B
Date: 04/03/2023
Had Sunsetter installed less than 2 years ago and spent thousands of dollars with this company. A few days ago my LED lights turned on without any one touching the remote and the awning would not retract in all the way. I called the dealer who installed awning and they wanted to charge me $250 to come out to diagnose the issue. Very frustrating Im being asked to pay for someone to diagnose the issue. I understand if the product was 5+ years old but its less than 2 years old. Wish Sunsetter would stand but their product. Right not I would not recommend the Sunsetter brand to anyone.SunSetter Products LP | Springs Window Fashions LLC
Date: 04/04/2023
Hello *****,Thank you for your review. We are very sorry to hear about the difficulties you recently experienced with SunSetter Products. We certainly take your concerns seriously. We have reached out to your place of purchase, and one our associates will attempt to contact you in the next few days to follow up directly with you.You do not have to go through a dealer to service your SunSetter. It will not affect any remaining warranty. All SunSetter products are made to be serviced by their owners with assistance of a handy friend or relation when required, and many satisfied SunSetter owners perform their own maintenance and repairs. You may find additional information on your warranty at ************************************************************************* provides dedicated technical support year-round at ************, including convenient ordering of replacement parts. We provide live walkthroughs to SunSetter owners of all skill levels, and would be happy to assist you when you call us.We also have all of your support manuals available online via the Owner's Corner Tech Support page at ****************************************************************** ************* Team
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