Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fathers obituary was posted on their website. I did not give permission for this nor did the funeral home. This is the wrong version of the obituary that was taken down to add the correct one on to our funeral homes website. People are already seeing the wrong one and leaving tributes!

  Business Response

  Date: 01/04/2024

  Hello. We would need the name of the deceased and the name of the Funeral Home that catered the funeral service in order to validate the complaint and provide additional information. If the complainant is referring to the Tribute Archive, please be aware that this is yet another platform controlled by Tribute Store. All of the obituaries from our ********************************* are identical to the obituaries displayed on our site. If the family wishes to remove the obituary from Tribute Archive, we will gladly assist them with that request. Please let me know how we can further assist.

  Customer Answer

  Date: 01/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear   
  
  My fathers name is ************************* and the funeral home is ********************************************* in Riverside, **.  Phone number is ************. 
  Regards,
  
  *******************

  Business Response

  Date: 01/08/2024

  Hello. Please be notified that the obituary of **********;Carroll Sr. has been removed from the Tribute Archive website. We apologize for any inconvenience this has given you. Please do not hesitate to contact us if further assistance is required.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father passed away February 28, 2023. I purchased a memorial tree through this store to be planted and they said theyd get back with me when it was planted. I finally got an email in the month of October saying the coordinates were in ******* nearby where he lived and passed. My aunt went to see the tree where it was supposed to be planted and someone there said that tree is in Washington! I contacted the tribute store and told them this and they then said its in Michigan and gave me those coordinates and advised not to go see it as it might be dangerous to where its located to go walking!! I dont believe there ever was a tree planted. I waisted money for nothing. The site where my dads memorial is on is ******************************************************************************** and www.memorial tree.com is where I purchased to plant a tree. No one ever gave me pics of it either!!! I got scammed. Do not trust this place!

  Business Response

  Date: 11/14/2023

  Our forestry partner, ********************* work with their networks of planting partners throughout North America and trees are planted wherever reforestation is needed most at that time. We leave it up to our forestry experts and planting partners to decide where the needs are. While we are aware of the discrepancies of the planting location being sent in the email, we are doing our best to fix the issue. Upon checking on the order under the Purchaser name *******************, an email was already sent that indicates the right information where the tree in honor of ************************* was planted. Also, we do no recommend visit the physical location of the tree as it may be difficult to identify the tree and traverse the terrain without risk of an injury occurring.?In other circumstances, there may be accessible areas where rangers can direct visitors to our funded trees. Such locations will be noted on memorialtree.com where we continue to update the latest information and content to share all the progress from these loving tributes. For further information or assistance, customer can contact us directly at ************. 

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************

  Customer Answer

  Date: 11/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Their reply makes no sense. They emailed me NOT to go visit the tree but in the complaint response they advised to go visit?? Im really not getting it. 

  
  Regards,
  
  *******************

  Business Response

  Date: 11/15/2023

  Please accept our apologies for the previous response. We used the phrase "we do no" instead of "we do not." Also, we regret for the lack of some information, such as a photo and an accessible location. While the purchased memorial tree was already included in the batch that was already planted, please be aware that we have refunded the $46.90 in full to the same card that was used, ending in 5724. You should receive the funds within 3 to 5 business days. Again, we sincerely apologize for the inconvenience this may have caused you.

  Customer Answer

  Date: 11/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are demanding they remove any and all notices from our funeral home from their site

  Business Response

  Date: 08/10/2023

  Please know that the ******** Funeral Home has been contacted and the concern has been addressed and resolved. They were informed how Tribute Archive works and why obituary are showing in their but it has been taken down and no obituaries from the Funeral Home will show up moving forward. 

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a memorial tree for my friend who passed in 2020 I have been waiting to hear where this tree has been planted, just called they told me ******** I live in pa this is false advertising they said it would be closest to funeral home I want a refund

  Business Response

  Date: 08/10/2023

  American Forests, our previous Forestry partner, works with their networks of planting partners across North America to plant trees in areas of highest need based. After an order is placed, we rely upon the expertise of our forestry partner to make planting decisions based on the areas of greatest need. There are many different factors that are considered when they select where trees are planted. Selecting the right tree and planting it in the right place at the right time of year are essential to ensuring your tree will thrive, especially once fully grown. They'll choose the tree species based on what grows best in that area and what benefits the environment the most. As a result, Tribute Store lacks the capability and control over where the tree will be planted. Outside of the planting maps/plans provided to us by our partners, we have no designations of specific tree locations in the past and as of this writing. We can inform which planting project the purchased will be included, but due to the vastness of these forests, it is hard to specify a single tree.

  This information is also available on FAQ's *********************************************** to our new partnership effective January 1, 2023 with ******************** , we will be discussing local outreach opportunities in communities of need. We are also working on developing additional souvenirs to honor the memorial tree initiative, such as engraved plaques, framed certificates, and other items. Please visit memorialtree.com for further information. We are committed to ensuring that one of the most difficult times in peoples lives is as meaningful as possible and continue to enhance our tree program in furtherance of that goal.

  If the customer would want to receive a refund for the order, kindly provide us with the following information.
  
  Order Number
  Deceased Name
  Funeral Home
  Email address used when the order was placed

   

  Also, customer can reach out to us by calling or customer service line ************ for further assistance needed.

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COMPANY WAS NOT AUTHORIZED TO POST INFORMATION ABOUT ME OR MY FAMILY AS A MARKETING TOOL FOR THIER PRODUCTS. THE DEATH OF A FAMILY MEMBER WAS INCORRECTLY POSTED BY SAID COMPANY WITH LINK TO PURCHASE SYMPATHY RELATED PRODUCTS WITH FAMILY MEMBERS ALLEGED DEATH TO ENGAGE CUSTOMERS. I AM UNABLE TO CONTACT THEM BY PHONE OR OTHER NOTED CONTACT INFORMATION.

  Business Response

  Date: 07/18/2023

  Hello, Please know that complainant ****************** was contacted. All information has been verified, Obituary **** and website involved. It was explained that Tribute Archive is another platform owned by Tribute who also owned the website provider for the ************************************************************. Tribute Archive mirrors all obituary posted on all partnered Funeral Home but always respects the decision of the family of they wish to remove the Obituary from the Tribute Archive site. Plant a Tree button has been removed from the Funeral Home site and obituary was removed from Tribute Archive. Customer was informed and appreciate the action taken. 

• Initial Complaint

  Date:06/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/27/2023 Ordered flowers for a funeral that is over 2 hours away and when i got the confirmation email the order had an extra $24.98 charged. They call it processing fees and ************* fee. No where does it say they are charging these fees! Then it says they have 24 hour customer service. i was on hold for over 2 hours trying to cancel the order and i was next in cue. I finally got a hold of someone that barely can speak English and supposedly canceled the order.

  Business Response

  Date: 07/03/2023

  Hello. Tribute Store **************** Fee is showing on the Review page of the ordering system. Before the customer place the order, the summary page will give them all the details of the order including the delivery address, delivery date, arrangement name and the total amount to pay. Total amount to pay shows the breakdown of the ****************************** fees on the order total to $24.98 covers the rising costs of products and services so we can continue giving our customers the best flowers and support possible. 
  
  The **************** Fee of $19.99 provides for the 100+ support team who provide 24/7 oversight of all ecommerce transactions and coordination with our valued vendor base.  This fee also supports the technical innovation to identify, ***************** frictionless, integrated products and services for our ********************* and the families they serve during one of the toughest points of their lives.  
  
  The Care & Handling Fee of $4.99 addresses the rapidly rising costs of all our materials and services, including complications created by the global supply chain and staffing shortages. This small fee allows us to continue serving you well at the most affordable price possible. In many cases, this fee is lower than what other floral or sympathy gift companies are charging. 
  

  
  

  Customer Answer

  Date: 07/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************** Iii
  

• Initial Complaint

  Date:06/23/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company copied the obituary and photo for my loved one that appeared (with my permission) on the funeral home's website. I did not give permission for Tribute to do this. To make it worse, they actually included my personal email address which doesn't appear in the original.

  Business Response

  Date: 07/03/2023

  Hello. I have tried contacting ***************************** but no answer. Please know that Tribute Archive is owned by Tribute Store as well where all obituary from our partnered Funeral Home are being mirrored. However, if the family wishes to remove or hide the obituary from the Tribute Archive, we are very welcoming to accommodate such request and process it as soon as possible.
  
  Please provide us the following information so we can proceed on removing the Obituary from the Tribute Archive if this is the website she is pertaining to. 

  Deceased Name:

  Date of Death:

  Serving Funeral Home: 

  Tribute Archive Obituary link (if available): 

  I am looking forward with your response. Thank you!

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  If this business tried to contact me, I have no record of it. No, it's not in my spam folder and not in my phone's missed call list. Since the obit on Tribute was obviously condoned by the funeral home, my only option was to have the funeral home remove the obit from their own site. Within the hour, it was also erased from Tribute. 

  It was necessary to do this in order to remove my email address Tribute included with one of the photos in the obit. My email address didn't appear in the obit run by the funeral home. This was obviously an important privacy breach that should have been taken seriously and removed immediately after I pointed it out them in two emails to privacy@ as listed on Tribute's website. Truthfully, if this company paid attention, it would have been removed prior to posting rather than wait for a grieving family to point it out to them, be ignored, and leave it up to the family to resolve it.         

  The funeral home accepts no responsibility for Tribute although Tribute's website stipulates they "work" with funeral homes. 

  Erasing the obit from the funeral home's site means my brother's obituary no longer exists.  He died, and his obit died, too, and all because Tribute isn't in the business of of heart-felt memorials - it's in business to profit from sales of flowers and memorial trees. BBB's "F" rating clearly shows this company is not to be trusted.      

  The only resolution is to have the funeral home re-post it on their site. But how can I be sure it won't be copied on Tribute?

   *************************

• Initial Complaint

  Date:06/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need this obituary deleted.I have contacted tribute archive numerous times and no response in 4 months.please help .I sent screen shots .Thank you for your help

  Business Response

  Date: 07/03/2023

  I reached out to the customer and was able to speak with ****** and confirmed that she only needed her sympathy message to be removed from the Tribute Wall of ********************* obituary page. Request has been processed. Message is no longer showing in Tribute Archive.

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tribute Store (DBA Tribute Archive) has pulled information from a funeral home obituary and posted it to their page. However, the funeral home site does not include the date of birth or date of death. The family does not wish to have this information public.Executor of this Estate has requested several potential responsible parties through various avenues (including call and emailing the number on this page) and have not received a desired response/resolution.

  Business Response

  Date: 05/15/2023

  I contacted Ms. *************;****, who gave us with the information we required to execute her request to remove the obituary from the Tribute Archive. Please be aware that the Tribute Archive is a platform maintained by Tribute Technology that reflects the obituaries from our affiliated Funeral Homes. We make sure to accommodate to any family request to remove the obituary from Tribute Archive. Ms. Lowe was given email support and Customer Service Support details in case she needed assistance in the future.

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We lost our son on 08/27/1921. The arrangements and funeral was completed by ********************************** located in *********** *******. We loved the services, however our complaint is with the Tribute Store whom sold memorial items. Many of our friends bought trees that were to be planted in fire burned areas. They were then sent gps coordinates as to the location of the tree memorial of there loved one via email. They were told to wait 6 months to let the tree take root before visiting. 20 months later planning to visit these trees, finally received gps coordinates in the middle of a forest in the ******************. So after speaking with the ***** **************** they knew nothing about it. They did say they receive donations, however they have received many phone calls regarding the same issue. If you could please look into this it would be Greatly appreciated. Thank You in advance *************************

  Business Response

  Date: 05/08/2023

  As one of several alternatives on obituary sites, Tribute Store offers a memorial tree contribution program, which allows visitors to express their condolences and pay homage in an environmentally sustainable, culturally appropriate, and living memorial to the deceased. When a memorial tree order is placed, a record of the tree purchase, together with a note from the purchaser, is put to the Tribute Wall on the obituary page, and the purchaser receives a certificate with their receipt. A copy of the certificate is also sent to the funeral home so that it can be given to the deceased's family.

  ******** Forests, our previous Forestry partner, works with their networks of planting partners across North America to plant trees in areas of highest need. They'll choose the tree species based on what grows best in that area and what benefits the environment the most. As a result, Tribute Store lacks the capability and control over where the tree will be planted.Outside of the planting maps/plans provided to ** by our partners, we have no designations of specific tree locations in the past and as of this writing. We can inform which planting project the purchased will be included, but due to the vastness of these forests, it is hard to specify a single tree.

  In most cases, the trees are planted in areas where reforestation efforts are taking place. As such, we always inform our customer that it is not advisable to try and visit the physical location of the tree as it may be difficult to identify the tree and traverse the terrain without risk of an injury occurring.?In other circumstances, there may be accessible areas where rangers can direct visitors to our funded trees. Such locations will be noted on memorialtree.com where we continue to update the latest information and content to share all the progress from these loving tributes. This information is also available on FAQ's ****************************************.

  Thanks to our new partnership effective January 1, 2023 with ******************** , we will be discussing local outreach opportunities in communities of need. We are also working on developing additional souvenirs to honor the memorial tree initiative, such as engraved plaques, framed certificates, and other items. Please visit memorialtree.com for further information.

  We are committed to ensuring that one of the most difficult times in peoples lives is as meaningful as possible and continue to enhance our tree program in furtherance of that goal.