Complaints

This profile includes complaints for Springs Window Fashions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Springs Window Fashions, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Springs Window Fashions, LLC

  7549 Graber Rd Middleton, WI 53562-1001

  
• 

  Springs Window Fashion

  33 W 3rd St Ste 400 Williamsport, PA 17701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed and paid for an order with Springs Window Fashions LLC. for a Somfy Glydea motorized drapery rod through our local shop ******************************** on March 24, 2025. The total cost for the order, including ****** draperies was $10,900, of which $2,500 was paid for the Glydea rod and $160 for the rod remote. Projected delivery was April 25, 2025, but the Glydea rod was never received, no tracking number was supplied, and no definitive information has ever been forthcoming regarding the missing item. Eventually after several phone calls with long waits on hold, our local shop *** was able to reach someone, placed a second order for the item on 5/14/25 and was advised it would ship on 6/4/25, but it has not shipped yet, and no one at Springs Window Fashions knows if or when it will be manufactured or ********** wits end (and noting that Springs Window Fashions website claims Were committed to creating the Best Experience for our associates, consumers and end users), we completed an online form about the problem on 6/18/25, demanding to know:Please advise about our missing order originally placed and paid for on 3/24/25 through our local vendor American ****************** in ********, **, but never received and no tracking number was provided. I spoke with 3 of your staff yesterday. Lainey said our cust no is ******. Motorization **** told me the rod was supposed to ship on 6/4/25 but hasn't shipped yet. When will this ship and please send the tracking number.An automated ***ly stated, Our goal is to respond to your message within 2 business days, but no ***ly has ever arrived. We cannot use the ****** draperies without the motorized rod. It is outrageous that Springs Window Fashions has not supplied a tracking number and does not know if or when the Glydea rod will be produced and shipped.

  

  Business Response

  Date: 07/07/2025

  Good Morning.  I do show that the replacement was delivered on 6/24 via tracking #MFTM0749296 through shipping company Mainfreight (*******************).   I do show that this was delivered to  AMERICAN FLOORS & INTERI, ***********************************************************  If this is incorrect and you have not received your track please let me know so we can research more. 

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  American Floors & Interiors advised that the shipment received on 6/24/25 was a box of brackets. The Glydea rod was not included. As mentioned before, a second order for the rod was placed on 5/14/25 but never arrived. After numerous phone calls, a third order was placed and American Floors & Interiors was advised that the rod shipped on 6/27/25 with an expected arrival date of approx 10 July. Please send the tracking number for this shipment.

  
  Regards,
  
  ****** ******

  

  Business Response

  Date: 07/21/2025

  I have reached out to American Floors and sent the tracking info showing all delivered.  We will work with them and have a replacement sent.  I will send an update with more information soon.  

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  The rod finally arrived so you do not need to send another ***lacement. 
  
  The fact that you didnt even look to see if it had been shipped, did not send a tracking number for the third time, never returned any calls or ***lied to the Springs Window Fashions online form I submitted on 6/18/25, never offered an apology or any compensation for the stress, worry and very long wait (order was paid in full on 3/24/25; we had to wait 4 months to receive the curtain rod) are all examples of the very poor customer service by **********************.

  I've never dealt with this type of situation before, had hoped they might offer some compensation, but don't know if that type of thing can be handled by the BBB; if not, it would be nice if a Springs Window Fashions *** were to contact me about it.

  
  

  Regards,
  
  ****** ******

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We installed Bali blinds in our home. We have a corded system that will open/close the blinds. This mechanism was broken in one of the windows. This was because of a broken clutch. I reached out to **** as they offer lifetime warranty.Their reply: Thank you for contacting ***************** PO# ******** O#****** 2/**/19 The old-style continuous cord loop shade parts are obsolete along with the original fabrics and colors. You may be able to find the parts on *************** or **************. We appreciate you choosing Springs Window Fashions! Please don't hesitate to let us know if we can be of further assistance! I looked up some parts and identified something that looked like the clutch from *************** for 20$. However, it did not exactly fit. I then emailed back to **** that I need help identifying the right part. Their reply: We suggest making sure the clutch dimensions from your shade match that online, but we did find Product ID 3108 for ****** and Bali Clutches on *******************. Please also be sure to choose the correct one for a left- or right-hand control. Should this happen again, we can have your shade returned to us to install a new top rail and current clutch style mechanism. The only cost to you would be the initial shipping to our facility per the warranty. We apologize for any inconvenience. I looked up this product ID 3108. It also is wrong as the dimensions don't match my broken part. After a lot of search, I did find something that looks like might be the right part. (***************************************************************************************). But this item, since it is discontinued from **** is Out of Stock and won't be replenished. Since I started speaking with them, another blind in my house also failed for the same broken clutch. It looks like a common issue and it's quite costly for me to ship two full length heavy blinds to repair them. Also, I am not sure how many more times I have to do this going forward.

  

  Business Response

  Date: 04/24/2025

  Unfortunately, we no longer have the parts to send. When we repair the entire top rail needs changed out to our new style which would require specialized tools that are available to manufacturing to repair.  
  
  We can remake the shade; however, you would need to choose another color, verify the control location
  and if you would like the cord tensioner to be white, cream or clear.  If you have others in the same
  room, we suggest a repair to keep a color match.  If you would like to set up a repair, I can send a prepaid shipping label, you would just need to box up the shade and follow the instructions on the label to have the shade sent back.  

  Customer Answer

  Date: 04/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  I have three blinds now that have the exact same issue. So please provide me with a label for all of them combined.

  
  Regards,
  
  ***** ******* ***********

  
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 10 blinds from ****. This complaint is in regard to 3 of them,- Big Bedroom Left - PO#********, 58 5/8" x 53" - Pantry - PO#********, 46 5/8" x 29" - Corner Bedroom - PO#********, 65" x 90"I have been unable to get them to link to my phone. This means I cannot do firmware updates nor move them up/down from my phone. The product was sold to me advertising these features.I first ***orted the problem to **** on Dec 5, 2024. I spent time with the customer support *** diagnosing the problem but they were unable to fix it. There has been multiple phone calls, emails and attempted resolutions spanning over 3 months. The most recent was an email dated Mar 16, 2025 that went unanswered. I would like to have the blind motors ***laced under warranty or have the purchase price refunded.Of the 10 blinds I've purchased from ****, many have failed in some way. Except for the 3 listed above, Bali has kindly ***laced the motors and this has always fixed the problem. I want to recognize their good efforts but I also want to call out the poor quality of the motors.

  

  Business Response

  Date: 04/24/2025

  I do apologize for the delay.  I have reached out to our lead over the motorized department; I have asked that they have someone reach out to the customer to come up with a resolution.

  Customer Answer

  Date: 05/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I spent an hour on the phone with ***** and we were able to fix multiple problems with my blinds. Thanks *****!
  
  Regards,
  
  ***** *******

   

  
  

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 24, 2024 I ordered shutters from **** Mrs *********** for ****** Shutters for $1428. I paid a deposit of $600. I have not received the shutters. They came with shutters that were a different color than the sample which I was told by Mr. ******** was going to be lighter than the sample he gave. He said ****** was having trouble with it's process.I have not heard from Mr. ******** nor Spring Window Fashions. Please help me get this resolved or get my money back. Thank you ****** ******* (*****)

  

  Business Response

  Date: 01/15/2025

  Good Morning.  I am sorry for what you have experienced.  I believe I found your orders but want to confirm I am looking at the correct order as the company *********************** only enter the last name on the order.   I found an order #******* entered 8/26 and delivered 10/7 for three shutters in a Custom Stain 1 at ****** x ***** one at 35.5 x 63 and the third at ****** x *****0.  I show a remake order#******** was placed 12/5 and just delivered to the account on 1/10 for the same three shutters in a different custom color and the reason for the remake was that the color was not what the customer wanted.  Has the Blindmaster reached out to you in regard to this remake?  The orders were under the last name ***** so I want to confirm that I am looking at the correct order. 

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  This is the 2nd or 3rd delivery date I have been given yet I have no shutters. ****************** forgets to follow up and the shutters dont show up.  They dont care.  I need your help.  This has been going on since July and I still have no shutters.

  Regards,
  
  ****** *****

  ************

  Customer Answer

  Date: 01/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Thank you and everyone involved with getting my shutters delivered and installed.  It took 7 months but finally your help paid off.  They are so beautiful.
  
  Regards,
  
  ****** *****

  
  

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing a complaint as this company is refusing to honor warranty service, I've reached out to ********** as well as this vendor's customer service department but without any success. I purchased two motorized roller shades through ********** in August 2020 (order number ********). As time went by, there has been an issue with the window's increasing light gap showing on the sides of both shades as well as shades leaning to one side creating significant light gaps I sent pictures to ********** and ****. I reported the issue caused by mechanical problem. I have requested a replacement or refund through warranty (5 year term). The increasing light gaps are not acceptable and prevents full intended use of the shades. I'm asking the company to honor warranty service promised at time of purchase. ********** rep came out to assess and verified the improper function of the shade's roller. Please assist with this problem.

  

  Business Response

  Date: 05/10/2024

  We have reviewed this complaint and are in the process of entering a no charge remake for the customer.  I have reached out to the customer via the email address provided to confirm size and shipping address.

• Initial Complaint

  Date:03/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been ordered my windows shades on 08/16/2023 . They should be completed the job on 8 weeks.but very unfortunate they didnt complete it about seven months ago.

  

  Business Response

  Date: 03/12/2024

  Please provide the place where the blinds were purchased as well as the purchase order number supplied by the store so that I can research your order. 

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use a wheelchair and cannot reach my blinds, so I lived without sunlight in my home for many years. I finally saved up enough money to order automatic blinds for my kitchen and dining room last year. I placed the orders several months apart through Gotcha Covered, who gets them from Spring Window Fashions. They are made by ******. All of blinds failed to work the day after installation. The installer came back and fixed the issue with the kitchen blinds. However, the dining room blinds are still not working. The blinds were installed in the dining room, which is actually two windows together, in early December. As mentioned, they stopped working the next day. The installer came back out December 18 to try to fix them and had to order two new battery tubes. After following up to see where the tubes were more than once, they finally arrived a couple weeks ago. When my aide went to transfer the batteries from the old tubes, all 16 batteries were corroded and the tubes were damaged inside. I have photos. I paid for those batteries and just ordered more, which cost me quite a bit of money on top of what I already paid for the blinds, which was well over $1,000 for both the kitchen and dining room. The dining room itself was $884.40. This was not a luxury purchase for me, but more of a necessity due to my disability. When the new batteries arrived, I had to pay my aide to come over again to put them in the tubes. They worked for about 10 minutes before opening and closing on their own and then they stopped working. My aide had to manually close each blind. I am respectfully requesting at least a partial refund to cover the cost of the blinds I still cannot use and the batteries. I would also like the blinds to be fixed because I would like to have sunlight. The fact I paid for dining room blinds that were installed about 2.5 months ago and still don't work is disappointing to say the least.

  

  Business Response

  Date: 04/29/2024

  I do show that **** from the company that the blind were purchased from did a home visit at the beginning of April.   We gave instructions on a factory reset and how to un-program and re-program to correct the draining batteries.  We had also give a credit to him to purchase additional batteries to have fresh new ones when he goes out again.  Any refunds would need to be discussed with the company that the blinds were purchased from.  Has the issue been resolved with the reprograming and new batteries?

  Customer Answer

  Date: 05/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  After many months, the installer (****) came back again and fixed the issue. I still lost quite a bit of money on 36 batteries that Springs Window Fashions did not reimburse me for. Again, the issue was not with ****. My issue is with the poor quality of the product provided to him and me.

  
  Regards,
  
  *******************

  
  

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a warranty repair in September 2023. They said it would be shipped out mid October. I have not heard since. It is an expensive blind. Since then I have called and email several times with little to no help or no response. I am trying to get my repaired blind back. **************** is nonexistent.

  

  Business Response

  Date: 11/02/2023

  I was unable to locate your order by name/phone number. Can you please supply the repair number that you were given or your original purchase order number? It might also help me to locate you order if you can supply the store that you purchased from as well as the year the original blind was purchased. 

  Customer Answer

  Date: 11/02/2023

  Hello, the repair order is 7468247

  All I hear is that its going to be shipped anytime.  You guys have been saying that for few weeks now.  Did you guys lose my blind?

  

  Business Response

  Date: 11/28/2023

  We were unable to repair the shade that was sent into manufacturing.  We have replaced 2 of the customers shades on 11/14/2023  on reorder #*******.  These have been manufactured and shipped 11/23.  These have shipped via Fed Ex tracking #************ and are estimated to deliver to the customers address on 12/1.

  Customer Answer

  Date: 11/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Utilizing Spring Window Fashions through an order with ****** at ******* I sent material to be evaluated for ***** shades to their manufacturing center in ******* **. Since June I have been trying to get the material returned since it could not be used for ***** shades. They have repackaged the material in an oversized box which will cost 7X the amount to return and any emails, phones and contact have been unanswered. **************** just give me contacts which dont follow through. I have sent *** labels to the address given me and have sent *** twice to pick up the material.

  

  Business Response

  Date: 09/01/2023

  I have reached out to our manufacturing facility, and they have advised that the material has been returned. Please respond if it is still has not been received. 

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 Cellular shades, double cell from ****************************** in ********** **. They were installed on March 10, 2023. The owner, ************************* informed me about the rebate availability from ******, the company I purchased the blinds from. She submitted my receipt for the rebate. My claim reference number is US44GPNHNS. The rebate was put on hold because the receipt did not have the manufacturer listed properly. Finally after resubmitting the invoice several times, it was accepted on or around April 7th. I called to verify that they had everything they needed. I was told that the receipt was approved and it would take 6 weeks for the final approval. I checked the website as instructed and I never saw the final approval. I called the rebate center and was told that it was not 6 weeks, but 8. Again I waited and never saw the final approval on the website, so I called. They told me that even though 8 weeks had passed, I had to wait until the end of the week to get that final approval. Still the website did not show final approval. Again I called and was told that I had final approval and would get my $150 gift card in 2 to 3 weeks. I do not get a gift card so I called again. I was given an escalation number, ******* and told that I would get an email or phone call in 24 to ************************************************************************************** that they are not currently sending any rebates and they have no date that rebate will resume, but it should be soon. I have called again on July 18, ************************************************************************** a date to resume rebates.

  

  Business Response

  Date: 08/09/2023

  I have been working with the rebate company for an update as to when the rebate will be mailed.  Have you received any new emails from the rebate company?  I have left another message for them to get an update. 

  Customer Answer

  Date: 08/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  I have not been contacted by the company. I also have not received my rebate.
  
  Regards,
  
  **** And ***********************

  

  Business Response

  Date: 08/29/2023

  I have talked with ******* at the rebate company and was advised.  Upon further review, we can see this claim was approved. There is no action required on your part. I have submitted an escalation request to issue this payment as soon as possible.
  
  Please allow up to 10 business days for the escalation process. Once reviewed, you will receive an email from us regarding next steps.