Reviews

This profile includes reviews for Springs Window Fashions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Springs Window Fashions, LLC

  7549 Graber Rd Middleton, WI 53562-1001

  
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  Springs Window Fashion

  33 W 3rd St Ste 400 Williamsport, PA 17701

Review Details

• Review fromKathy S

  Date: 07/19/2025

  3 stars
  Bali custom room darkening shades were requested. The window width measurement provided by the customer was correct. 24X67 The shade width is 22. It does not provide coverage for room darkening. The customer contacted them immediately about the failure to provide the expected coverage. They reply that the incorrect shade was ordered to achieve the room-darkening effect. They suggested another style of shade. When the customer pays extra for custom and provides a correct description, I find it hard to believe that they are expected to buy another set of shades. It is the customer's responsibility to provide the correct window dimensions and to request the shade expectation. It should be the company's responsibility to provide customer service when they fail to deliver what was asked. A room-darkening shade for a window that measures 24 by 67. An antecedent feature that was odd. They are cordless; only one wand was provided for four shades. The one wand is awkward to remove, lift, and lower the four shades to different positions.

• Review fromLavanya S

  Date: 07/10/2025

  1 star
  I ordered Bali cellular motorized shades through ****** almost 2 months ago and they do not work. I explained to customer support that I thought it was not a battery issue, but customer support still proceeded to send me a charger to confirm and assured me that if it doesn’t work, they would send me a replacement. Now the shades are still not working and customer support is stalling me in trying to “troubleshoot” the motor issue and suggesting I download an app that most likely will take my personal data as apps do. The customer support service is frustrating because someone new responds each time to every email. There is no continuity of support from one person and so they are not interested in helping me get a replacement or return. They also take days to respond to emails which is frustrating. Their regular shades are fine, but I would never buy motorized products from them ever again.

• Review fromjodie p

  Date: 05/15/2025

  1 star
  Awful awful awful experience. We purchased 8 of what was supposed to be top of the line blinds. (******) They have been replaced 3 times and still don’t work!!! Extremely ****** *** and dissapointed.

• Review fromSean G

  Date: 05/22/2024

  1 star

  Sean G

  Date: 05/22/2024

  I would give this company a zero if it let me. We ordered our blinds from ********** and **** blinds were supposed to be one of the best. Turns out that was a lie. We ordered 12 customer blinds for our new house. once we placed the order we had a delivery date sent to us. That date came and went. We received an email 2 days after the expected date that stated they would be delivered in 3 days, but that also was a lie. When I called the company they had no idea who I was or that they even manufactured blinds. It took 2 weeks just to get someone to find my order. When they did, they said it had shipped. That also was a lie. For the next month and a half, I was fed a line of ** every 3 days. They would say the tracking link will work on Wed(for example). Wed would come and go with no tracking. The trucking company said they had no idea. They just will feed you whatever they think you want to hear. I tried to cancel several times. They said they couldn't since it had already shipped, which was a lie. "Best ******************* is ********! Do yourseld a favor and buy from a local company. This company doesnt care at all.
  

  Springs Window Fashions, LLC

  Date: 05/28/2024

  I have reached out to the customer via email for more details. We were not able to locate the order on the information provide, I will review the information once provided so that we can take steps for this to not happen in the future.

• Review fromIngrid P

  Date: 12/20/2023

  1 star

  Ingrid P

  Date: 12/20/2023

  We placed an order on 12/4, we were told it would be delivered to our home for installation by 12/18...that did not happen. We have been given various reasons. We were told a label was printed, we were told it was stuck in ******, we were then told it was in a container that had not been offloaded, we were also told it was still in "production". We purchased through *********** All of these responses have been both through Springs Window Fashions as well as *********** no one seems to have a clear answer and the frustration is that we went with blinds because we were told by ********** that it would be 21 days and our blinds would be installed versus us waiting on shutters...a choice we regret had we known how bad the customer service is.
  

  Springs Window Fashions, LLC

  Date: 01/02/2024

  I have reached out to the customer via email for more details, so we are able to look at their order in our system.

• Review fromShannon M

  Date: 11/06/2023

  1 star

  Shannon M

  Date: 11/06/2023

  I have a repair of a window shade (Repair # *******) that is under warranty. The shade was originally purchased through ********** in late 2020. Per instructions from ********** on 13 Oct2023, I got in touch with Spring Window Fashions, LLC which owns **** and followed their instructions and used *** for shipping (cost of shipping was on me the customer, which was costly) and shipped on 13 Oct2023. I called Spring Window Fashions approximately a week later and the customer service agent confirmed it was received and repaired by search by the repair number (listed above in this review) but was pending shipment back to me. I called another week and a half later on 06Nov2023 and the agent said she could no longer track further return shipping status and that she she required the original shipping *** (shipping to them) in order to track the status and the repair number was no longer sufficient to track return shipment status. I no longer have the tracking information for the original shipment and have no way to know if I will be able to get my shade shipped back to me. It is now 3 weeks since I had the shade shipped for repair with no tracking of status on my returned shade even though it was confirmed received and repaired. I post this review so that other customers are informed before deciding to pay for expensive shipping with no guaranteed return of quality product. Spring Window Fashions business practice is suspect in my humble opinion.
  

  Springs Window Fashions, LLC

  Date: 11/07/2023

  I have reached out to our manufacturing facility and confirmed that the shade is in the repair process and is estimated to ship out of our facility tomorrow 11/8.  Once shipped I will send you the tracking information.  The shade will take about 3-4 days in shipping. 

• Review fromCarly P

  Date: 11/03/2023

  1 star
  Installing these blinds has been an absolute nightmare. A handyman with over 50 years of experience is so frustrated and had to spend hours designing a system to hold the blinds as the brackets provided did not work. In fact, when the blinds were put up in the brackets provided they fell out and almost hit me in the head. It was SO difficult to get a contact for the company. In addition, instructions for installing were severely lacking in several domains. For example, instructions say that YOU determine which is the front and back of the curtain. That's kind of ridiculous....one side is silver - should this be on the outside or the inside? Should it be in contact with sun or not? I would expect that these type of details would be worked out. I have had to pay for HOURS AND HOURS of work to get these blinds installed, and they are still not up. The handyman has had to DESIGN A COMPLETELY NEW SYSTEM to hold the blinds. When he first installed the brackets, the blinds fell out and almost hit me in the head. This is completely unacceptable for CUSTOM blinds. I am so disappointed and I would like my designer to know as she works on many houses and with businesses - to not trust or order from Spring Window Fashions. These blinds were expensive!!! I expect that if I pay this much I should have a product that is quality. It absolutely is not. Designers and patrons Dash do not use this company. The customer service is poor at best and the blinds are dangerous. You will pay a lot for custom blinds and then have to pay more to have them fixed.

• Review fromPatrick S

  Date: 06/12/2023

  1 star

  Patrick S

  Date: 06/12/2023

  Ordered two sets of blinds, the first set arrived in late May as expected and when we reached out to them no one could tell us what was going on with the second set. We have received various versions of where the other set is including "we don't know", "it is ready for shipment", "a shipping label has been printed", "it will be shipped on x date (2x)" and the latest "still in production". I wouldn't be mad if there was a supply issue or QA issue and they communicated that to us but the customer service for this company really doesn't seem to have a clue about what is going on and only regurgitates random responses from a script.
  

  Springs Window Fashions, LLC

  Date: 06/19/2023

  Please accept our apologies for the issues experienced with your order.  I believe I have located your order in our system.  I am working with our manufacturing facility for an update, and I will send you an email with the tracking information once available.  We apologize for any miscommunications regarding the ship dates, our ship dates are estimates based on our knowledge of incoming material/components necessary to produce the order.  We are working diligently to schedule/produce orders as material is received in.  We are committed to creating the best experience.

• Review fromRonald P.

  Date: 03/29/2023

  1 star

  Ronald P.

  Date: 03/29/2023

  If I could I would give them a -0 rating. The blinds that we bought in November and were put up about the beginning of December worked fine for about 30 days then the motor on one of the three blinds failed. I contacted the Home Depot store where we initially got the estimate for the blinds. They assisted me in contacting the manufacturer and I went through a great deal of frustration trying to get the blind replaced under warranty the store also tried to help me but was given the same response I was. The product could not be ordered through them because I had only had the estimate done up by The store and I had ordered them through the Home depot.com. Finally with the assistance of the Home depot.com service representative I was able to get this worthless company to agree to send out a new blind, they assured me ( and Home depot.com) that the blind would be delivered to my residence by 3/27/23 when the blind did not arrive by 3/29/23 I contacted the Home dep.com service center again they did some research got back to me and said that the Springs Window now was saying that the initial delivery date was not 3/27 but 4/27 the .com service representative and I disagreed with them since we have documentation of their 3/27/23 delivery date. This company has now stated that they are out of material and that my blind will not be produced or mailed until 4/20 and then I can look at possibly getting it by 4/27 I cannot believe the amount of hassle I have had with purchasing a very expensive motorized blind through a reputable company. I cannot hold Home Depot.com at fault they have been very helpful. It's obviously Bali Blinds that has dropped the ball numerous times their service representatives where rude and unhelpful. I finally had had enough and simply hung up on them because of total lack of care or understanding regarding the purchase of these blinds. I will never buy another product from Bali or Springs Window Fashions the parent company, I advice you avoid!
  

  Springs Window Fashions, LLC

  Date: 04/04/2023

  Please accept our apologies for the issues experienced with your order. I do show that we are remaking one of your shades due to an issue with the motor. We apologize for any miscommunications regarding the ship dates, our ship dates are estimates based on our knowledge of incoming material/components necessary to produce the order. In this case we unfortunately experienced an extended outage. We are working diligently to schedule/produce orders as material is received in. We are committed to creating the best experience and will continue to monitor and communicate the status of your order.

• Review fromRichard E

  Date: 11/15/2022

  5 stars
  We wish to commend Springs Window Fashions, LLC for what we consider a
  'beyond what was required' response to our failed shade issue. In
  late 2018 and early 2019 we purchased several Bali motorized cellular
  shades through various vendors including Blinds.Com and
  BlindSaver.Com. The motorization components of these shades is
  warranted by Springs Window Fashions, LLC. Late last month one shade
  failed to raise or lower using either the remote or the manual
  'program' button on the shade head-rail. The shades are powered by a
  plugin wall power supply. A power supply problem was ruled out by
  using a know good one. The shades are still in warranty so we called
  Springs Window Fashions support and they immediately sent a replacement end cap
  which contains wireless and motor control electronics. We received it
  within a few days. Replacing this component did not solve the problem
  so we called support again. The issue was determined to be the
  motor. However, motor components have changed since we purchased the
  shades so it was not possible to send a replacement or return the
  shade for factory upgrade. Springs Window Fashions volunteered to
  replace the shade. However, the cellular fabric of the shade was also
  no longer available and the failed shade is one of 4 shades of the
  same color installed on the same wall. Springs Window Fashions
  allowed us to pick a replacement color and is replacing all 4 shades!
  We are scheduled to receive them within about 2 weeks of placing the
  replacement order. We would like to commend Melissa, who happened to
  work with us on both the end cap and shade replacements. She provided
  a professional, efficient and timely response to our issue. Our
  sincere thanks to Springs Window Fashions for honoring their warranty
  in an exceptional way and for their excellent support staff.