Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services

  2240 New Market Pkwy SE # 1183A Marietta, GA 30067-8771

• 

  First Data Merchant Services

  5565 Glenridge Connector Ste 2000 Atlanta, GA 30342-4799

• 

  First Data Merchant Services

  464 The Gables Dr Mcdonough, GA 30253-1903

• 

  First Data Corporation

  3800 NW 38 Street Fort Lauderdale, FL 33311

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request a pay card on June 15th and it originally said that it would take up to 10 business days. at this point its been well over a month since I received the card and my entire work check. When I call them they keep saying in 3 - 5 business days they will send it out. but its been so long. They refuse to transfer me to any one of any higher authority and I need my money and I feel like I was scammed. I cant even pull any documentation of have any emails showing that I made this request so long ago.

  Business Response

  Date: 07/20/2022

  Thank you for bringing the stated concerns to our attention.  Upon review of the information provided and the account history, we have found that your card/account wasn't enrolled by your Employer until 6/27/22.  Therefore, your original card would have been issued after that date in a Welcome Packet that includes Terms & Conditions, Fee Schedule, checks, etc.  Our record also shows your first call to **************** wasn't until 7/14/22 to activate, change address, PIN update and to request a new card.  A new card was requested and issued today 7/20/22 via FedEx.  Please note that the process to issue a check has many steps and has to go through proper Channels prior to mailing out.  There are other options to gain access to your funds; you may call **************** to obtain instructions on how to transfer to personal bank account.  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, we recommend you reach out to Money Network directly at **************.

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son worked for Boy Scouts of America in December and received a Money Network card - he was able to access his funds. He worked this summer, his paychecks were loaded to his card - card doesnt work. He calls. Money Network tells him that he has to verify his Social Security number and birth certificate by faxing it to them. This is ridiculous because they looked up his account with his Social Security number and he had to go through an extensive background check with Boy Scouts of America including fingerprints. Ive never heard of a company asking for a copy of your Social Security card and your birth certificate via fax which is unsecure and I got on the phone and talk to the representative. She started sputtering when I asked her why money network does not have a secure upload system like every single company in the world because sending that type of information generally requires some type of encryption. S*** Apsley no idea what I was talking about and when I asked to speak to a supervisor she hung up on me. I called back and the next representative could not answer my questions and told me that she would cancel my sons card and that money Netwerk Woodside my 15-year-old son I check. Hes still not received that check. I called many net work after waiting 10 business days and they cant give me any information about my sons money or whether the check was mailed but they told me the card was canceled. He worked hard all summer and this company needs to pay him

  Business Response

  Date: 07/21/2022

  Thank you for bringing the stated concerns to our attention.  In order to research, we will need your Son's information to locate an account.  Kindly send that information.

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7 someone used my Money Network debit card and spent $900.00.I filed a dispute with the card company and even filed a police report on the person who did it and emailed it to Money Network.When I called to check the status of the case I was told it had been closed. No explanation... Nothing... When I ask to speak to a supervisor I was told to call back in an hour... I had already been on hold for 2 hours as I had been EVERY DAY for the past week trying to get information on this case only to be put on hold AGAIN. NOT ONLY THE THIEVES STEAL MINT FROM YOU... MONEY BETTER DID TO.I STILL HAVE NOT RECEIVED THE REPLACEMENT CARD I ORDERED ON JUNE THE 7th... They have remailed it 3 times.

  Business Response

  Date: 07/20/2022

  Thank you for bringing the stated concerns to our attention.  Upon review of the information provided and the account history, we found the dispute claim CMS202207020847208320 was created on 7/2/22 to include transactions processed from 6/27/22 - 7/2/22 in the amount of $919.61.  Your dispute documentation was reviewed and ultimately denied by our Disputes Team.  Specifically;

  Due to prior history w/Merchants - Ipsy and prior Cash Apps.

  EMV Chip/PIN based transactions meaning face to face.

  There is mention you know the Individual who stole your card.

  Not indicative of 3rd party fraud but rather 1st party fraud - meaning you know the Individual responsible.

   

  Based on the above, the denial will remain valid and recommend you resolve outside of the Money Network disputes process.  We consider this matter resolved and closed.  If you have any further questions, we recommend that you reach out to **************** at **************.

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has a return policy that allows me to return my POS systems, but I have to talk to an agent to start the return process. I have tried calling and chatting with them over 30 times and cannot get through to a representative to help me start my return.

  Business Response

  Date: 07/20/2022

  Thank you for bringing the stated concerns to our attention.  Upon review of the information provided and the account history, we have found that your account was established on 6/23/22.  The Merchant Processing Agreement shows a 3 month purchase installment of two Clover Flex @ $167.00 each.  Our record show you notified **************** on 7/7/22 via Chat on wanting to return the devices, however, there was no response and so it was disconnected.  The same happened again on 7/9/22 when an Agent attempted to contact you via phone to discuss and no response, line disconnected.  Nevertheless, we show you have been speaking with an Agent ******* since 7/12/22 who has been very helpful and keeping you updated on your concerns.  He received Finance's approval for you to return your equipment and he issued call tags to your email on 7/14/22.  He attempted to contact you today via phone and email confirming receipt of the call tags and that we are pending the return of equipment.  We have also confirmed you have not yet been charged for the equipment.  Thus far, you have only been charged per your Agreement, $49.00 Application Fee, $20.10 shipping & handling on 7/2/22 and $0.68 on 7/4/22 from processing transaction for $25.00 on 7/2/22.

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We returned the credit card reading equipment when our lease was up in MARCH! ..We no longer use FDMS and they know it, yet every month they have hit my account for $27.96 and they dont care I want three months of fees returned to me quickly and an apology.

• Initial Complaint

  Date:07/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Little over a month ago I lost a Money Network Card. Requested a money transfer and a new card. I was told upon receiving my new card my money would be on there. It wasnt, in fact it was in the negative. That was the beginning to all my problems. For the next 4-5 payroll periods money continues to deposit on the lost card not my new card. Even though I was told once money is transferred over to my new card the old one gets canceled automatically. Well because it wasnt I have to continue to request transfers everytime I get paid which takes ***** hours everytime I have to make a transfer. Ultimately setting me back on all my bills and expenses. Ive asked Money Network to cancel my old card and take it off file. I keep getting told it automatically cancels well then why is it everytime I get paid it goes to the wrong card. In fact on July ********************* for a transfer again from my old card to the new card I physically have on my person. I double and triple checked with the lady I was on the phone with that all the info was correct. I was then told the money would be on my new card ***** hours. Well it was Friday when I called Money Network to inquire about why my money hasnt hit my new card yet. I was told it didnt process and now I have to wait til Monday to request another transfer which wont hit my account until Wednesday or Thursday next week which sets me back further. This has been a continuous issue for over a month which has cause me to be late in my rent and late fees! I havent been able to put gas in my car, Ive been barely eating do to the lack of funds I have because Money Network continued to mess up my info. Im three weeks behind on my phone **** etc. When I inquire about compensation I get denied and told they cant compensate me for my time lost and debt thats accumulated. Ive also asked to speak to supervisors thats been denied ask for a complaint noted that got denied. Asked for last names I get denied Comp me

• Initial Complaint

  Date:07/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint regarding an ISO of First Data, EPay World LLC, ********************************************************. I had no success settling my dispute with Epay World LLC and am hoping First Data could help me get my money back. I wanted to cancel my merchant service with EPAY WORLD LLC on 6/28/2022 and a representative told me there will be a cancellation fee if I do not give 2 month notice, and sent me a cancellation form asking me to sign. They are not sure how much the cancellation fee will be and said it depends on my contract. I did not sign and asked for a copy of the contract, because I saw on the form they will charge depreciation of the equipment, and they could not tell me the value upfront. I purchased the restaurant from the former owner over 3 years ago and do not have a copy of the merchant service contract. It is very likely that either there was no contract at all or the contract has already expired and they auto-renewed it without my authorization. Also, because the old owners old company signed it, the contract would not have been for me at all. I returned the devices to them using a *** label provided by them, and they said to me on the phone that the label is free. After returning the devices on 7/5/22, EPAY WORLD LLC charged me three times directly from my bank account:$50, 7/6. $12, 7/11. $393, 7/12. I have called multiple times since the first charge came to verify the charges and whether the account is closed, and the customer service never directly addresses the questions. They always say I need to wait for a call back later, and only at night, because the people handling my case work night shifts. On 7/12/2022, I finally got a call back at 10pm, and they told me $12 was for the return label, $50 was the cancellation fee, and $393 was for depreciation of the equipment which they claim is worth $600. I only had one device, a S80 thats sold for $99 -$199 NEW online. And to this date, they never sent me a copy of the contract.

  Business Response

  Date: 07/27/2022

  Thank you for bringing the stated concerns to our attention.  In corresponding with your ISO ******************************** EPay World, they have advised that all fees/rates are disclosed in the Agreement and are no charges beyond the Terms & Conditions.  EPay World has attempted to resolve however, you declined their offer/recommendations.  The Agreement is between you and EPay World and they dictate the pricing (rates/fees), etc. and you will have to resolve with them.  We recommend that you reach out to their 24/7 **************** at **************.

• Initial Complaint

  Date:07/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used this Merchant services for a number of years to process our website credit card transactions. Back in November of last year (2021) we moved to a new Shopping Cart that provided their own merchant account. Because of that, we needed to cancel our account with them. The statements we receive only show a customer service phone number ***************). I have called them numerous times and they are only able to give us another number ************* or ************). No one answers at either of these numbers and I have left messages on numerous occasions. To date, I have not been able to cancel this account. I still receive a monthly statement billing us for $87.30 for processing zero transactions. This is ridiculous! We have issued a stop payment for the direct billing but the statements keep coming. Please help!

  Business Response

  Date: 07/27/2022

  Thank you for bringing the stated concerns to our attention.  Upon review of the information provided and the account history, we have found record of two calls on 3/16/22 & 3/21/22 requesting cancellation.  We show that you were then transferred to your Merchant Services and the account remained open.  Per your request, we have closed your account and waived your collections balance of $87.30.