Business Profile

Credit Card Equipment

First Data

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

589 total complaints in the last 3 years.
208 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made an online order through the clover app for food from a business that is currently out of business. The clover support personnel would not help me get a refund or let me speak to a manager to resolve this. They did not even care to identify a closed business in thier app. The charge still went through for the business that doesn't exist.
Business Response
Date: 06/13/2025
Thank you for bringing your concerns to our attention regarding the issue you experienced while trying to purchase food with our merchant. Please reach out to your bank or the financial intuition associated with the **** card ending in 8430 to file a dispute as you did not receive the order you placed on June 6, 2025 at 4:30 PM.
Thank you,
Fiserv
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** ********* (I) was hospitalized and was on Temporary Disability from 4/21/24-6/10/24. My physician granted me temporary disability Social Security Disability was approved. Once released from the hospital, I received a Money Network Card number ending in 1306. Upon receipt, and on the app, I transferred her disability funds in the amount of $3415.65 into my ******* checking account ending in x1364. A few days later the funds had not yet appeared in that ******* checking account. I then went to the Money Network app and viewed the transaction; the app indicated that the transaction had been completed, and verified as being deposited into an account ending in x0670, route #**** (not the same routing number/bank or Account number for me). At that time, I contacted Money Network via telephone, and the Money Network representative stated that she should dispute it. On 7/9/24 Money Network acknowledged the verbal dispute and requested that it be made in writing on a form that the Money Network mailed to me to be completed, I completed that dispute form and returned same via reg mail/fax. On 7/22/24 and 7/30/24, I received a DENIAL stating that the funds have been disbursed. I then called Money Network and was advised that she should take the necessary steps to file an appeal, file a police report and gather information to establish that her funds were deposited into an account that was not hers. On 7/29/24 I filed a police report, and gathered account information from ******* showing it was the only account I have. In the meantime, I contacted NJ State of Temporary Disability and spoke to ****, who was attempting a resolution however, the supervisor stated I must contact Money Network. Finally, I mailed an Appeal via certified mail and fax to Money Network on 12/25/24.On 1/12/25 Money Network wrote a letter stating the dispute was denied because of an alleged Failure to Report the transaction in a timely manner.
Business Response
Date: 06/11/2025
Thank you for bringing your concerns involving your Money Network card to our attention. Money Network previously denied your dispute for reasons set forth in Money Networks denial date on July 22, 2024. Based on your appeal and the information provided, Money Network has reviewed this matter again.

It appears that on July 9th, 2024, your called Money Network to request that we cancel/reverse a transaction that was sent to the incorrect bank account due to your erroneously entering the wrong account information for the transfer. Our records indicate the transfer was completed via the web to a checking account with the following information:
Routing number: *********.

Unfortunately, by the time we received the call, Money Network had already complied with the initial transfer request initiated by yourself and the money was already successfully transferred to the incorrect bank account. Due to the transfer being completed, we were unable to cancel/reverse the transaction by the time you contacted us. As such, since the transfer was initiated by your client and Money Network correctly complied with the instructions given to it, there is nothing further we can do.

In order to retrieve these funds, you must reach out the receiving bank and ask them to return the moneys sent to the correct account.

If you have additional information for consideration, you may provide that to Money Network. If you have additional questions, you may contact Money Network **************** directly at **************.

Thank you,
Fiserv
Initial Complaint
Date:06/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Money Network, the prepaid debit card provider used by the ******************************************** (***). I was issued a Money Network card for Paid Family Leave benefits, but I had initially selected direct deposit. Despite this, I was enrolled in the Money Network card system without a clear option to opt out.I have not received my card, and I currently have no access to my benefit funds, causing serious financial hardship for my family. I have attempted to contact Money Network multiple times, but their customer service number does not allow me to speak with a live agent. The system repeatedly disconnects me, making it impossible to resolve my issue or even request a card replacement.This lack of support and transparency is unacceptable, especially for individuals relying on these funds during critical times. I am requesting that Money Network immediately address this issue, either by reissuing my card with expedited shipping or finding an alternate way for me to access my funds. I also urge them to improve their customer support system to allow live agent access for urgent issues
Business Response
Date: 06/09/2025
Thank you for bringing your concerns involving the CA *** direct deposit payment to our attention. Money Network facilitates payments for the *** direct deposits, the state is the originator, and you will need to contact the California *** to resolve your concerns. Upon reviewing your the above complaint, we do not see a direct deposit nor a Money Network CA *** card established utilizing the information provided in the above complaint.
If you have any additional questions or concerns for Money Network, please contact **************** at **************.

Thank you,
Fiserv
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am currently on maternity leave and applied for FLI in ** on April 3rd. The state approved my claim and paid me my first payment on April 23rd. I called money network on May 5th because I had not received a card in which my funds would be deposited to. They told me that it was sent out and would be there no later than May 19th. The card did not come and on May 20th, I called again about not receiving a card. The customer service person said to wait a couple more days before issuing a new card. I waited until May 22nd and called to get a new card. I was charged (without being told) $10 for a lost card when I never even received one and had to pay an additional $8 for *** to deliver my new card. Finally I received the card on May 27th and have been trying to transfer my funds to my bank account. I tried via the website and calling the customer service phone number. It will not go through. I even tried my mother (Santander) and mother in laws (***) accounts because I was told that they do not work with my bank (SoFi). After calling customer service AGAIN, they told me I could take the money out at any financial institution. However, if I do that, I will insure additional fees that I should not have to pay if their system to transfer funds to any US banking institution actually worked. I went on maternity leave on April 3rd and still havent been able to easily access my money on May 29th this business is ridiculous and extremely unhelpful in helping their customers.
Business Response
Date: 06/05/2025
Thank you for bringing your concerns involving your Money Network card to our attention. After review of your account and the information provided in the above complaint, we reflect an ******** transfer on May 29, 2025, in the amount of $4,600.00.

As a courtesy we have issued a refund of the $8.00 fee for express shipping.

We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at ************

Thank you,
Fiserv
Customer Answer
Date: 06/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I appreciate the $8.00 back, but would also like the additional $10 for the reissuing of the card. I did not lose a card. I never received one.

Regards,

****** *******
Business Response
Date: 06/12/2025
The $10.00 was already sent back to the cardholder same date the card was reissued.
Initial Complaint
Date:05/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Did a sale on April 1 $3000,00 they have not pay me the money or returned it to the card holder despite of many calls and e mail requests.Dis a cancelation of services with them on 4/26 and they still charge my bank acct for their fees .They requested for me to refund it to costumer what did on 4/26 and they still not returned it .
Business Response
Date: 06/11/2025
Thank you for bringing your concerns to our attention. There was a bankruptcy petition which did not allow us to offset money owed to us due to unpaid fees and chargebacks additionally, there will be no funds available to return. If you have any questions or concerns please call customer service at **************.
Thank you,
Fiserv
Initial Complaint
Date:05/22/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- A charge was processed on our account on May 13th, 2025 - Our Account with ********************/FirstData has been CLOSED since March 2021 - We are being charged for services when our account is closed (it took us an entire YEAR to get them to close our account), we have not used their services during any of this time, and they are keeping credit card information without permission.
Business Response
Date: 05/29/2025
Thank you for bringing your concerns to our attention. Our records do not indicate and chares or debits to the account since April 2021. If you have any questions or concerns related to this matter please contact customer service at **************.

Thank you,
Fiserv
Customer Answer
Date: 05/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As indicated in their response, no charges or debits have been made on the account since 2021. We were charged by Clover on May 1st, 2025. We would like a refund for this charge. The **************** representatives that we have spoken to indicated that Clover/Payment Depot/Payeezy/FirstData are all the same entity hence why we are reaching out to you to ensure that this refund is made.

Regards,

********* ******
Business Response
Date: 06/02/2025
Thank you for bringing your concerns to our attention. Our records do not indicate and chares or debits to the account since April 2021. Can you please provide the full bank statement reflecting the charge. If you have any questions or concerns related to this matter, please contact customer service at **************.

Thank you,
Fiserv
Customer Answer
Date: 06/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please find the transaction details in the attached file. The Clover representative I spoke to indicated that a refund would be offered via FirstData/Payeezy/PaymentDepot/Stax as you are all the same company.

Regards,

********* ******
Business Response
Date: 06/12/2025
That Dashboard was closed on May 27, 2025 and services ended on June 3, 2025. The account should no longer be charged Clover fees moving forward. A refund request for $16.41. Please allow 1-2 billing cycle for this refund to process. While we believe this resolves your concerns, nevertheless, do not hesitate to contact customer service at ************.
Thank you,
Fiserv
Customer Answer
Date: 06/13/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ******
Initial Complaint
Date:05/21/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 18th I received a prepaid card from Money Network , which is working along side NJ State Disability providing a card to receive benefits. On May 19th money network allowed an unknown user to access my account and change my email address and steal all of my funds off of my account . After contact money network they had no solution to help resolve the issue . I have just giving birth 2 weeks ago to a newborn baby and really needed my money . Money N did not help me what so ever to fix the situation. They have no security in place to prevent this from happening .
Business Response
Date: 05/29/2025
Thank you for bringing your concerns to our attention regarding your Money Network card and the dispute appeal filed in the amount of $1,911.87. After review of your dispute and the information provided in the above complaint, the investigation is ongoing we will be providing a response once we complete the review of the dispute. We have received your dispute form on May 28, 2025, and if a conditional credit will be applied it be within 10 days. If you have any further questions related to this matter please contact **************** at **************.

Thank you,
Fiserv
Customer Answer
Date: 05/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed
[I am not satisfied with the respond , because there is false information there , I filed the dispute in the May 21st 2025 , I also attached documents that proves that and supported documentation that I contacted FINFIT the merchant who committed the fraudulent activity, I would like the check for the amount stolen to be sent out to me asap ]

Regards,

Mahoginy ******
Business Response
Date: 06/02/2025
Your account received provisional credits in the amount of $1,911.87 on May 30, 2025. A check was issued in the amount of $1,920.52 on May 31, 2025. You should expect to received the check in 10 - 14 business days.

If you have any further questions related to this matter please contact **************** at **************.

Thank you,
Fiserv
Initial Complaint
Date:05/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unable to transfer funds from the Money Network (CA Unemployment debit card) to my internet bank called SOFI. I have reached out to CA EDD, and this is their response: "For more help, you can speak with a Money Network **************** ***resentative 24 hours a day, 7 days a week by calling the following phone number **************." I have called this number three times, first time they filed a complaint, second time was yesterday, 5/12/2025 and the woman told me it was an issue on Moneybank's side and she would send an email to ? to get it resolved. She asked me to try the money transfer again in 24 hours. I tried again in 24 hours and received the same error. I spoke to customer service *** (who put me on hold 4 times) with no resolution. I asked to speak to a Manager, she transferred me to a Manager and he said that I needed to use another bank! I asked him if he could see my notes from yesterday's call, he could not find any ************ - I have to ask - "Why would the state of CA use a service where we cannot get access to our money"? This feels like a money scam/fraud - they keep my money for a week (or maybe 2 weeks) while I try to figure out how to access the unemployment funds. I understand that I can go to an ATM and get cash - but that won't help me pay my bills. Please , please investigate this - it sure feels like fraud to me! I need my money to pay bills.
Business Response
Date: 05/29/2025
Thank you for bringing your concerns to our attention regarding your Money Network card. After further review of the information provided in the above complaint, we had a representative contact you on May 20, 2025, to advise of alternative options to transfer funds. Additionally, we have launched an investigation we will be providing a response once we complete the review. if you have any further questions related to this matter please contact **************** at **************.
Thank you,
Fiserv
Customer Answer
Date: 05/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This does not resolve the problem. The money from CA EDD (UI Payments) are locked in the MoneyNetwork system and I cannot move the funds to my SOFI checking account. I understand I can use this as a debit card and I understand that I can use it at an ATM but I do not use cash to pay my bills. The person who called me from MoneyNetwork tells me that they don't work with internet banks because of all the scams - really? I specifically asked him - does this app work with *********** he could not answer.
This company is keeping my funds and I need the money to transfer to my check account. If it can't be done, then we need to contact CA EDD to let them know of this limitation. I have seen many complaints re: the MoneyNetwork website and MoneyNetwork phone app - provided poor error messages and crashing. The internet banks need to be supported by this service since it is serving thousands of Californians and possible other states inhabitants.
Please advise does the MoneyNetwork website or phone app support transfers to SOFI? My last attempt last night the program states:" Invalid Request".

Regards,

****** *****
Business Response
Date: 06/09/2025
After further review of the information provided in the above complaint, we are unable to complete the transfer to the requested bank, however, you could either utilize one of the alternative options provided on May 20, 2025. Alternatively, you can register your CA EDD Money Network card to the bill payee to make payments to the bills stated above. if you have any further questions related to this matter please contact **************** at **************.

Thank you,
Fiserv
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Basically, this is a company card that was provided to me by my employer. And the card has been a straight rip off. These people have at least a 1000 dollars of my money that I earned and make up all kinds of false reasons not to give me my money. It's a sham and con. I will be suing. They also have a lot of deposits from hotels that I stayed at, and refuse to give them back. However, the hotel has confirmed that they sent them back the deposits. I will be suing that fraudulent card. Thanks. You can't just take or keep people money. ******.
Business Response
Date: 05/09/2025
Thank you for bringing your concerns to our attention. Our records indicate numerous transactions related to hotel/ motel pre-authorizations. Please see attached cardholder agreement for your records and review that is associated with your card. Please note section f. Authorization Holds: You do not have the right to stop payment on any purchase transaction originated by use of the Card. With certain types of purchases (such as those made at restaurants, hotels, or similar purchases), the Card may be preauthorized for an amount greater than the transaction amount to cover gratuity or incidental expenses. Any preauthorization amount will place a hold on the available funds until the merchant sends us the final payment amount of your purchase. Once the final payment amount is received, the preauthorization amount on hold will be removed. During this time, you will not have access to preauthorized amounts. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds.

If you have additional questions or concerns related to this matter please call customer service at **************.

Thank you,
Fiserv
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a hotel room in **************** on 04/29/25 to 05/02/25. And on 04/29 the day I checked in I paid my room in full. But on 04/30 and 05/01 of 2025 I was charged $132.36 twice and it was on my mobile banking app. So I went to the office of the motel telling them I was charged twice they explained that they did not charge me twice. So I called my bank and was told that their was a deposit hold on my card from the hotel. But when I went back to the hotel office they explained to me that they did not request that deposit hold. Which I explained to my bank. But they refused to release my money that it can take up to 31 days. First of all they had no right to put a hold on my money when the hotel had nothing to do with requesting a deposit hold this was the bank doing.
Business Response
Date: 05/15/2025
Thank you for bringing your concerns to our attention regarding a pre-authorization hotel/motel hold on your Money Network EDD card. Our records indicate two transactions on April 30, 2025 in the amount of $76.36 and another in the amount of $132.36.. Our records do not indicate any hotel/motel transactions on May 2, 2025. Please see the attached cardholder agreement which reflects a hold will be place on the card. Please see section 2 - E for your records and review: Authorization Holds. Except as specified in subsection (f) below, you do not have the right to stop payment on any purchase transaction originated by use of your Card. With certain types of purchases (such as those made at restaurants, hotels, or similar purchases), your Card may be "preauthorized" for an amount greater than the transaction amount to cover gratuity or incidental expenses. Any preauthorization amount will place a "hold" on your available funds until the merchant sends us the final payment amount of your purchase. During this time, you will not have access to preauthorized amounts. Once the final payment amount is processed, the preauthorization amount on hold will be removed. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds.
If you have any additional questions or concerns for Money Network,please contact **************** at **************.
Thank you,
Fiserv

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