Business Profile

Credit Card Processing Services

Merchant One, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Merchant One, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

183 total complaints in the last 3 years.
75 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I first opened this account with Merchant One in November, I was told by **** phone number ************, and 305 938 2282I have the conversation that we had to set up the account. I asked about the fees and he gave me that information, but never anything about cancellation fees or statement fees, just processing fees and a monthly fee. Not happy with the monthly charges I asked for a cancellation in January of 2025, In February I was charged $35.89 for monthly fees and then again in March for $71.13, when I saw this fee I put a stop payment on them with my bank, and contacted them again to stop service, this time it went through....BUT, then on March 17th $295 was withdrawn from my account for early termination which was not stated to me, not only that, on November 7th I asked for my contract, it was never sent to me. Anyway I asked my bank about enforcing the the stop pay and they said that the company routed the charge a different way and that there was nothing they could do. Contacted Merchant One and they said it was something that my sales *** was supposed to have told me. I let them know that **** did not but they refused to refund my money. These people are scammers and I don't know how they have been in business this long. They are not upfront with all of the cost even when asked. I want $366 dollars back from them that they did not earn or do business to obtain that fee. /and I still haven't seen the contract that I asked for in November
Business Response
Date: 03/24/2025
Ms, *******,
Thank you for speaking with a Merchant One agent on 3/24/25 to discuss your concerns.
On 01/13/25, we received a call requesting the account be closed due to fees. A cancellation request form was sent, but it was not returned. On 03/12/25, we received another call to report being billed again. We explained that we had not received the signed closure request form. We then received the emailed form, and the agent confirmed the receipt. The account was closed on 03/13/25. We have waived the the *** of $295 and the February statement fee of $71.13, totaling $366.13.

Please let us know if you have any further questions or concerns.
Thank You, Fiserv
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company processed several credit card transactions on December 10th for me and are refusing to turn over the funds to me without cause or explanation! Furthermore, it appears that they charged more than the agreed 1.55% transaction fee. The amount that they currently owe me is in excess of $59,000.00. I have tried to reach them by phone and email. Noone answers either.
Business Response
Date: 03/18/2025
Ms. *****,
Thank you for reaching out with the stated concerns.
We would be happy to assist however your complaint does not provide any information to locate your merchant account. Please provide your merchant number, doing business as name and address.

Thank You, Fiserv
Customer Answer
Date: 03/28/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company has requested my account number: **********
Thank you very much for you assistance.

Regards,

********* *****
Business Response
Date: 04/10/2025
Ms. *****,
The number you provided does not appear to be a valid merchant number. Please provide your business name, business address and business phone number that we would have on file for you. If you can attach a merchant statement, that would be helpful in locating your account.
Thank You, Fiserv
Customer Answer
Date: 04/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Per the company request, company name is *****************************; **********************************************; ***** 410 5228695.

[Please type your response here.]

Regards,

********* *****
Business Response
Date: 04/17/2025
Ms. *****,
Thank you for providing the additional information.
We have reviewed the account and we are able to release the funds on hold. Funds will be released to the account on file. Please allow 2-3 business days to see the deposit to your bank account.
Please let us know if you have any further questions.
Thank You, Fiserv
Customer Answer
Date: 04/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The letter does not state the amount to be returned. In addition to the monies collected and held I was overcharged in fees. I should have been charged 1.55%, instead I was charged in excess of 3%, so the fee overcharge also needs to be corrected and refunded.

Regards,

********* *****
Business Response
Date: 04/29/2025
We apologize for the delay in the release of the funds from the reserve balance. The release of reserve balance in the amount of $57,100.00 has been completed, please allow 1-2 business days for the deposit transfer to be completed to your bank account. Regarding your fee complaint, According to the your contract, your account was set up with the following pricing structure: a qualified rate of 1.55%, a mid-qualified rate of 1.99%, and a non-qualified rate of 2.99%. All of the cards processed by yourself were non-qualified, such as business cards, which are subject to higher costs to clear the cards. In fact, the actual cost of these cards exceeded the rates you were billed. A representative with Merchant One service team spoke with you on April 23, 2025, and provided a detailed explanation regarding the costs associated with the card types you were processing. Based on this, no refunds are due for processing fees at this time. If you have any additional questions or concerns related to this matter please call Merchant One **************** at **************.

Thank you,
Fiserv
Customer Answer
Date: 04/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No monies have been received. Furthermore, your contract does not define those terms and those terms in the financial industry lingo is related to credit score. The owners of those cards had excellent credit scores; furthermore, you held the $57100 for over 4 months without cause and no interest was paid to us despite the request. I repeat out request for the refund of those funds.

Regards,

Dr. ********* *****
Business Response
Date: 05/01/2025
The release of reserve balance in the amount of $57,100.00 has been completed, on April 29, 2025, and released to your bank account. If you have any additional questions or concerns related to this matter please call Merchant One **************** at **************.
Customer Answer
Date: 05/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Aside from the fact that you held $57100 without paying interest for over 4 months, you mischarged Karagen 2.99% instead of 1.55% in fees. Your contract is unclear and misleading not to mention your salesperson who also mislead us regarding the fees thatwould be charged. please refund the ****** still owed to us.
Note: that you would have earned over $1000 in interest on our funds

Regards,

********* *****
Business Response
Date: 05/06/2025
The release of reserve balance in the amount of $57,100.00 was completed, on April 29, 2025, and released to your bank account. Please note that amount was the entirety of the funds held in your reserve balance. Your Merchant Processing Agreement reflects he following pricing structure: a qualified rate of 1.55%, a mid-qualified rate of 1.99%, and a non-qualified rate of 2.99%. All of the cards processed by yourself were non-qualified, such as business cards, which are subject to higher costs to clear the cards. In fact, the actual cost of these cards exceeded the rates you were billed. Again, a representative with Merchant One service team spoke with you on April 23, 2025, and provided a detailed explanation regarding the costs associated with the card types you were processing. Based on this, no refunds are due for processing fees at this time.
If you have any additional questions or concerns related to this matter please call Merchant One **************** at **************.
Thank you,
Fiserv
Customer Answer
Date: 05/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Your contract does not specify that "qualified rate" refers to whether it is a business card being charged or not. Obviously, as I stated to your salesperson and on your contract I am not a retail establishment and would be accepting charges for business expenses. Furthermore and more importantly, the term "qualified rate" is defined as "the rate that banks use to determine whether or not you'll qualify for the amount you want to borrow" ; that is, your credit score. All of the cards charged had clients with outstanding credit scores.
[Please type your response here.]

Regards,

********* *****
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Merchant One is a Scam! We contacted *********** for a consulting of an online selling process system. an agent called back talked how good and much better than ******, and no monthly fee and low charge rate at 1.7% per each transaction. Under his temptation, we applied an application, he requested our home business name, and ***************** account, and social security even... BUT we got an email NOT from ***********, but FROM Merchant one! He said Merchant one Bought ***********. Thet are one company. We trust him again, then he sent another email from **********, ask us active it. As we would have an international trip the second day, no time to active and questioned more. when we came back from our trip, we found two bills from Merchant One, which show the charges on our business account Twice! $ ***** on Feb 3, 2025, $***** on March 3, 2025. and the statement is YOUR CARD PROCESSING STATEMENT. We were totally surprised for this charges which is completely a different result from what the agent told us- No Monthly Fee! We even didn't start our home business yet, then charged Twice! This is a completely sells cheat issue! Now we decided Not to do any home business anymore. We contacted Merchant One to Cancel this so-called online processing service on March 13, 2025. the lady promised to refund the money right away after we reply to her email for requesting a closure to my account and the related account at **********. So far, we didn't get any answer from them Yet. We are still Waiting! compared with ******, the Merchant One company is a very complicated business system! Their salesperson is from ***********, but sales Merchant One then ask you to active the ********** account... What is going on for this company? is this an Online processing **************
Business Response
Date: 03/19/2025
Ms. *******,
Thank you for speaking with our agent on 3/19/2025 . We understand that you had concerns are about being charged for the service you had not used, that you were no longer going to be opening your business and wished to close the account.
Per your request we have closed your merchant account and issued a refund for $69.90. Please allow up to days business days for the refund to process and deposit to your account.
Do not hesitate to contact us should you have any further questions or concerns.
Thank You, Fiserv
Initial Complaint
Date:03/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At some point over the last 12 months, I was researching credit card processing companies. I had reached out to merchant one as when researching they came up as a common name I was seeing. I went through your typical intake as a new business customer and I was told that I had no contract and I could cancel any time and I would only be paying $10 a month if I did not use the service. I later found that none of this was true, not only worthy charging me more per month, Approximately one and a half times more per month (35$). They also held my funds when I did use the service in which I was told would be released next day when I signed up with them. I was lied to by my sales *** in order to get the sale. This is a deceptive sales practice. When I decided to cancel I was charged 300$ unknowingly. I then contacted merchant one back several times to try to get clarification and support with this issue in which I was told that they waved half of my termination fee when I had called in none of this was known to me as I was unaware that I was even in a contract. I am writing this formal complaint, as I am not satisfied with the resolution that merchant one has provided me, and I feel as if they use deceptive practices in order to get me to sign up with them and have now charged me excessive fees in which I was not told when signing up my hopes are that other consumers are not taken advantage of in this way.
Business Response
Date: 03/10/2025
Mr. Trookoff,
Thank you for contacting us regarding your concerns and for speaking with our agent on 3/10/2025. Per the conversation we have agreed to refund the cancelation fee of $295 billed to your account. Please allow 7 - 10 business days for the refund to deposit to your account.
Do not hesitate to contact us should you have any further concerns.
Thank You, FIserv
Customer Answer
Date: 03/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** Trookoff
Initial Complaint
Date:03/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Remove funds from account that was NOT Authorized. No transactions were made in the account. Account opened 6/24
Business Response
Date: 03/19/2025
Mr. ****,
Thank you for reaching out with the stated concerns.
Upon review of your merchant account, you have a collection balance of $387.39 due to non payment of fees. As a courtesy, we are waiving the full balance. There are no refunds due and no refunds will be given.
An attempt was made by Merchant One to contact you on 3/17/2025, however, you were unable to speak with them at that time.
If you have any further questions or concerns, please do not hesitate to contact Customer Service.
Thank You, Fiserv
Initial Complaint
Date:03/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We contacted Merchant One on 2/14/2025 to inquire why we had not received payments since 12/24/2024. We were told a "hold" had been put on the account and that the *** charge of $1127.39 was due to a charge dispute which we were unable to find any record of. We supplied the requested Nacha form as well as the bank letter as requested stating that our account was open, despite that account not having changed since 2009. We were instructed to contact *************** were transferred to FiServ who suggested we contact Merchant One. We reported this to ****** ************** at Merchant One and she supplied the same phone number again to call. We were given an email address of but the address was incorrect and the email returned. We asked for a correct email address and have had no reply to that request.We received a letter from ************** about a cash advance that we had no knowledge of being deposited to our account ending in 8116 - which we also have no knowledge of. I called the number on the ************** letter and was referred to Merchant One customer service. Ms. ************** could not give a date but said the account owner requested to complete a Bank Change sometime in November or December. We never requested a bank change .When asked to see a copy of that request the reply was replied "I am not in that Department I would not be able to provide any signed documents."When asked speak to someone about this she said she would have "someone" call within a 2 hour window. It was explained that Wednesday as he sees patients in the office on other days and may not be available for the call in a 2 hour window. We made 4 requests but a call was never received, We still have no answers as to why we have not been paid since December and are concerned that someone - not us- requested a bank change and we can get no information regarding it or someone to speak with directly.I attempted to call to ************** but they referred me to call Merchant One.
Business Response
Date: 03/11/2025
Dr. *******,
Thank you for reaching out to us with the stated concerns.
Several attempts have been to reach you in order to discuss and resolve but Merchant One has been unable to reach you directly. There have been messages left with your receptionist. Please return the call to ************ and we would be happy to assist.
Thank You, Fiserv
Customer Answer
Date: 03/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
I received one phone call from ****** at Clover on Friday, 3/7/2025. A message was left for her and she never called back - my office has received no calls from the company since that day. I will call the number provided in the response yesterday but I wish a contact name could have been provided as well

Regards,

*********** ******* Md
Business Response
Date: 03/19/2025
Dr. *******,
Per your request when contacted, we reached out to your wife *****, at the number you provided.
A request to update the bank account on file was received on 11/20/24. The caller successfully passed the authentication process after answering security questions. A bank change form was then sent to the email address on file. The form included an ** verification step to ensure the caller's identity before allowing them to submit their new bank information. We received the completed form on 12/06/24, with the ** verification successfully passed. We received a voided check on 12/17/24, listing *********** *******, MD as the account holder.. On 12/24/24, the bank change was completed.
When we reviewed this process with *****, she confirmed that she had not changed the bank account and had not received any payments since the bank change was processed. Based on this, we concluded that your merchant account may be a victim of identity fraud and that the email we have on file may have been compromised. We advise to file a police report. The email address on file is being updated then we will proceed with a bank change to update the banking information back to your bank account.
We will continue to work with ***** to resolve.
Thank You, Fiserv
Initial Complaint
Date:02/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The vendor Merchant One has deceptive business practices as it does not provide information on recurring software fees for each POS unit, it only discloses the monthly equipment fees. Addionally, I have been trying to return the unopened equipment I keep getting an automated message that ask for my merchant ID and once provided it says it cannot recognize, so it can't proceed. I have e-mailed several times and they refuse to provide information on how to return the equipment
Business Response
Date: 03/05/2025
Mr. *****,
Thank you for speaking with a Merchant One agent on 3/4/2025. We were able to close the account per you request .A shipping label for return of the equipment was sent on 3/4/2025.
Please reach out should you have any further questions or concerns.

Thank You, Fiserv
Initial Complaint
Date:02/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I entered into an agreement for them to provide credit card processing for my gun store. They did not disclose the hidden fees. They overdrafted my checking account MONTHLY. I called earlier this month to cancel the service and no one ever called me back. I went online and requested the cancellation via chat bot. I was emailed a letter to sign and fax back. but the fax number on the letter is DISCONNECTED! This is absolute LUNACY!!!
Business Response
Date: 03/04/2025
Ms. *****,
Thank you for reaching out with the stated concerns. On 02/26/2025, you contacted us to inform us that the fax number provided on the form was not working. In response, on 02/27/2025, we provided an alternative fax number and also advised that they could return the form via email. The completed form was returned the same day. On 03/03/2025, we reached out to resolve the issue. When our agent introduced herself, the you stated that you had returned the terminal, and wanted the account closed. Since you did not want to engage in further conversation to find a resolution, we closed the account. As a courtesy, we are waiving the early termination fee.
Please be sure to return the equipment.
Do not hesitate to reach out should you have any further questions or concerns.
Thank You, Fiserv
Customer Answer
Date: 03/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like ALL fees taken from my account refunded. As a result of their HORRIBLE service, I was until to cancel the service in a timely manner. I had been messaging them for MONTHS! I was finally able to connect with someone via chat. Up until then, NO ONE would return my calls. I just want ALL of my money back!
Regards,

******** *****
Business Response
Date: 03/10/2025
Ms. *****,
Thank you for the follow up.
A review of your merchant account showed that you had used the merchant account for processing in January and February 2025. Although, you state you had been trying to use the account for months, the account was still active. As such, no refunds are due and all fees billed are valid.
Thank You, Fiserv
Initial Complaint
Date:02/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August 2024, I contacted the company and requested to upgrade to the CASH DISCOUNT program for what was promised a $6.99 flat Fee per month. It took almost 2 months for the paperwork to come to me via e-mail and it was very vague and lacked details. Eventually I received a new credit card terminal from ** that was supposedly pre-programmed for the ** option. For the next two months and many phone call later MO was depositing into my account the full dollar amount with the fees and charging me another processing fee. This is NOT THE WAY THE PROGRAM IS SUPPOSED TO WORK. The fees are to be kept by MO and I get the $ amount after fees deposited in my account. Finally by January they somewhat corrected the problem and started keeping the fees and crediting my account after the fees were deducted. Low and behold as soon as I were to add a tip into any transaction the fees became unclear and the total to be deposited into my account was NO WHERE TO BE FOUND on my settlement ***ort. I was on the phone for 1.5 hrs with CS asking for help to find the actual dollar amounts of my deposits less the fees from the batches that had tips. I called again today and have been on the phone and on hold for over 2 hours. No one in CS can find the correct values without a lot of confusion a lot of my and their time. The only solutions being offered are to ASK EACH CLIENT WHAT THEIR TIP IS GOING TO BE BEFORE I RUN THE TRANSACTION ON MY MACHINE? buy a new terminal and pay a ton of fees for a Clover Flex of $19.95 a month along w another $14.95 a month to download the ** app. The bottom line is I was not given what was promised, I am unable to balance my books w any of the number on my Batch ***orts or w/o calling and spending hrs on the phone w MO CS to go through each transaction in the Access one portion of my account. I just held on the phone for over an hour with a supposedly more knowledgeable CS *** only to get hung up on without a call back an no resolution.
Business Response
Date: 03/04/2025
Ms. *******,
Thank you for reaching out with the stated concerns. We apologize for any inconvenience and frustration this issue has caused. The terminal required an update that was completed on 2/25/2025. We reached out to you on 2/26/2025 to confirm the system was functioning properly however you asked us to allow a few days to confirm there were no issues. We attempted to reach you twice but were unable to speak with you.
If you have any questions or are still having issues, please do not hesitate to contact us.

Thank You, Fiserv
Initial Complaint
Date:02/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After agreeing to try their credit card machine, they sent it to me and I spent literally 5 to 6 hours on the phone with technicians trying to get it set up which I never did. The last time I was on the phone with them I told them that this is ridiculous thatI didn't want this machine and i wanted to cancel. They told me they would send me an email to cancel and I needed to send the machine back which I did. That was in March 2024. The initial agreement was $35 a month. And even though I canceled and returned the machine they continued to charge me several months at 35, then I found out they were charging me 76. Now it's gone to a 170 a month. I have been on the phone with them repeatedly over the past year practically begging them to STOP charging me! And the best they said they could do for me is refund me $70? This is absolutely unacceptable. This company, as I find out now has a habit of repeatedly charging customers even after cancelation and charging customers way over what their agreement was. I want this stopped immediately. And I want a refund for every month that they have charged me. Since March 2024. I am at my wit's end and appreciate any help the BBB can assist me with.
Business Response
Date: 02/20/2025
Ms. **********,
Thank you for contacted us with the stated concerns.
The account was established on 11/17/2023, and on 02/14/2024, we show you did initiate a closure request. An email was sent to the email address on file requesting the necessary information to close the account, but we never received a response.
On 06/05/2024, another email was sent to the same email address, and we received your response claiming to have received and replied to the previous email. However, your response did not include the information required to close the account. On 06/06/2024, we asked you to forward the email where you replied with the necessary details, but we did not receive a response.
On 01/03/2025, you called again to close the account. An email was sent, and this time, we received your response with the required information to close the account. The account has been closed per your request. We are unable to issue any refunds as when we never received the requested information to complete the closure although it was requested several times.
As stated in your conversation with Merchant One, on 2/17/2025, if you can provide the original email where you sent the requested documents, we would be happy to review it for consideration of refunds.
Thank You, Fiserv

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Merchant One, Inc. is NOT a BBB Accredited Business.