Complaints

This profile includes complaints for A.B. Data Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A.B. Data Ltd.

  600 A B Data Dr Milwaukee, WI 53217-4931

• 

  A.B. Data Ltd.

  173113 PO Box Milwaukee, WI 53217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** has been sending Six Flags Theme Park settlement checks for the last couple years to people that signed the lawsuit. I filled out the paperwork with my friends who had season passes all of the years that I had season passes. These friends continue to get checks in the mail each year but I have not received mine. I contacted the company by email and they sent me *one* of the checks. I didn't receive the first couple. The next round of checks came and they had said they would include me and send me my check this time around but I did not receive the check. When I emailed to ask they said they would send me the check late again, yet they never actually sent me the check. So far my friends have all received about 5 checks and I have only received 1, with promises that they would send me the ones that I am missing.

  Business Response

  Date: 06/12/2025

  Please see A.B. Data's response attached and below.

  -----------------------------------------------------------------------

  This claimant’s check was issued on December 20, 2024. On
  January 28, 2025, we received a reissue request from this claimant to mail
  payment to a new address. Due to unforeseen circumstances, all requests for
  reissued payment were not mailed until June 6, 2025, including this claimant’s.
  A check should be received by mail soon.

  Business Response

  Date: 06/17/2025

  Please see attached and below A.B. Data's response.

  -----------------------------------------------------------------------

  This claimant’s check was issued on December 20, 2024. On
  January 28, 2025, we received a reissue request from this claimant to mail
  payment to a new address. Due to unforeseen circumstances, all requests for
  reissued payment were not mailed until June 6, 2025, including this claimant’s.
  A check should be received by mail soon.

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23435306, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Thank you BBB for contacting the company, that is the only reason they have actually done something.

  I do need to note that they still have not sent me the first 2 payments. I HAVE received the 3rd and the finally the 4th due to your intervention. But I am still missing the first 2.

  Thank you so much for your help,

  
  
  
  Regards,
  
  
  
  Rebecca Vaporis Locke

  Business Response

  Date: 06/24/2025

  Please see A.B. Data's response below and attached.

  -----------------------------------------------------------------------

  The complainant’s claim was received on June 29, 2021, and
  was initially deemed ineligible because their name and address did not match
  the information provided by the defendants.

  The complainant emailed us on January 3, 2024, inquiring
  about their payment. After review, an exception was made to include them in the
  available distributions in the Settlement, which were the third, fourth, and
  fifth distributions.

  The first two distributions, which occurred in 2021 and
  2022, had already passed their void dates and completed fund distribution to
  eligible claimants. As specified in the terms of the Settlement, all uncashed
  funds at the end of each annual distribution are subject to a cy pres distribution
  and are no longer available to pay towards a Settlement Award. When the
  claimant contacted us regarding their payment, the funds from the first and
  second distributions were already sent to the cy pres recipients and are no
  longer available.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16, 2024, I submitted a Consumer Claim Form, In Re: ******** (*************************** and Nalaxone) Antitrust Litigation (Civil Action No. 2:13-md-02445. I believe my Claim Number is: ********* OR ********* I had paid 66 prescriptions in the amount of $5,280.10 total. I had provided numerous supplementary documentation. Including photos of various prescription Dates, Quantities, Pharmacy Names, Etc. A subsequent email (just noticed today) was emailed to me on December 21, 2024 from ************************************* This email stated "additional information is needed to validate the claim" including "how you calculated the amount you paid for purchases". The email further states a response deadline of January 10, 2025.I never noticed this email as it may have went to a spam folder and without being familiar with the sending email, I very well could have ignored the email as a "phishing" attempt. Regardless, I have sent an email to ************************* explaining the above, along with an attachment of the original Consumer Claim Form with the supplemental documentation already provided.Despite calling the phone number included in the ************************************ email several times during business hours, the pre-recorded answering machine states, "Due to extremely high call volumes at this time, we cannot take your call. Please leave a voicemail." I have left a voicemail. The pre-recorded answering machine further states, the deadline for submissions has passed. I had submitted all required documentation on February 16, 2024, prior to the deadline. I have not received any notice of the status of my claim other than the December 21, 2024 email (which I do not even know is legitimate). Please verify my claim is active, if there is any additional information required, and when I should expect an update (as well as whether it will be via email, and what email I should respond to.) Thank you.

  Business Response

  Date: 06/03/2025

  Please see *********** response attached and below.

  -----------------------------------------------------------------------

  A.B. Data is continuing to process claims and document request responses. This settlement contains millions of claims to document and review, so processing a case this large typically takes a year or more to complete.

  The claimants claim #********* was marked as a duplicate filing and claim #********* has been processed and approved as eligible. No further action is currently needed from the claimant.

  Please understand it will be several months before distribution takes place for this settlement, as all eligible claims will need to be provided to the settlement attorneys and the Court for approval once all processing is complete. All Court Documents, including the Plan of Allocation and full settlement Notice, are available to the public on the case website for further review (**********************).

  Customer Answer

  Date: 06/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  

  Thank you for confirming Claim (ending in 5027) has been accepted and is being processed. 

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,

  
  CB

  
  

• Initial Complaint

  Date:05/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the company hired to process ******** claims. On April 4, 2024, I received an email stating thank you for sending COMPLETE documentation and your claim was approved for $72,000 worth of expenses based on three sheets I emailed. Yesterday I received an email stating that after further review she only sees $500 in expenses, even though she based that on the same exact documents. I dont trust this company, especially ***** ********, project manager. In multiple emails back and forth, she admitted she came up with the first number. How does one person come up with such totally different figures? Complete incompetence! She tried to cancel my claim completely until I threatened notifying BBB! Im in utter disgust as I have been paying for this drug since ********* and am currently still on it. Weening off! They approve claims and then they change their mind after all this time! They do not return phone messages! I paid out of pocket for over 100 prescriptions however the pharmacy refuses to talk to me this much later. **************** in ****. She quickly approved me for $72,000 and I sent in more records to be as transparent as possible, and ***** ******** doesnt have a clue what she is doing. First, she couldnt prove the 50 pages of prescriptions to be me, and then she ended up accepting evidence she had just told me she couldnt. Disorganized, incompetent. People who spent as mich money as I did are very hurt and feel cheated! They have changed claim numbers on me so many times! I spent hours trying to come to a resolution with ***** ********. How on earth could she approve $72,000 in expenses and then turn around and say Nevermind its only worth $500! How can we be sure anyones settlement will be done correctly?

  Business Response

  Date: 06/03/2025

  A.B. Datas response to this complaint remains the same as our recent correspondence to the claimant as emailed to them on May 27, 2025 (see email copy below). Also, see *********** response attached.

  ---------------------------------------------

  Hello,

  I have taken the time to scour each page of documentation sent in relation to your Claim ********* for the In Re: ******** (*************************** and Nalaxone) Antitrust Litigation. My findings and determination are as follows:

  - The Class Period for this settlement includes eligible purchases during the period December 22, 2011 through August 21, 2023. All purchases outside of this range are not eligible.

  - The amount paid by insurance or general cost of ******** and/or its AB-rated generic equivalent is not relevant, as it relates to only what you paid for it.

  - In reviewing the documentation from **************************, a vast majority of your out-of-pocket cost was $0.00 for qualifying purchases of ******** and/or its AB-rated generic equivalent. In adding up the qualifying purchases you did have a copay for, you paid less than $500, but I am rounding up to $500 as a fair estimate of allowable expenses.

  - In reviewing the documentation from *********, there were no qualifying purchases due to the copay of $0 and the purchases also being outside of the Class Period.

  - As stated in the official Notice for this settlement, this litigation is not due to a recall nor any known issues with the efficacy of the medication, but purely due to the allegation that Indivior hurt competition and violated state antitrust, consumer protection, and unjust enrichment laws .As a result, the lawsuit claims consumers and third-party payors paid too much for ********, brand and generic, in these states.

  -    This means other expenses such as treatment, doctor visits, dental and medical care, loss of wages, and any other expenses you are relating to ******** and/or its AB-rated generic equivalent are not allowed in this settlement.

  We are approving your claim for eligible out-of-pocket expenses of $500.00.

  Please understand this is not the amount that will be paid out to you. The payout per eligible claim relies on the total number of claims that are eligible and the funds will be disbursed based upon the amounts paid.Generally, settlements like this will award a percentage of what you paid out-of-pocket, as the settlement fund cannot possibly refund all monies paid to everyone who is eligible. There is not enough in the settlement available for that. It will be a few months before distribution takes place, as we are finalizing all claims to present to Counsel and the Court for their review and the approval to distribute.

  Should you have any other questions, please feel free to reach out.

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed these two separate emails received from ******* on different days approving my claim for $****** and the other one states that my claim has been successfully processed. So is she lying now or then? How can we be sure her calculations are correct when on two other occasions, she approved my claim for ****** her calculation, not mine. 
  
  Regards,
  
  ******** ***

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a request to upload records Dec. 22, 2024 Claim number ********* I uploaded requested documents from the pharmacy and signed as valid by the pharmacist. I called and left a voicemail mid to late Jan 2025. I received a call back, and was told my documents had been reviewed and determined my claim was valid. I asked about an estimate for a payout date. I was told by the lady who called me back I should receive my payment within 30 but no later than 45 days. It's clearly been months at this point. Several other people that filed and had there claims validated were told the same thing in January 2025. We have all had an attorney reaching out asking if we would like to file a lawsuit due to this false information that was given to each of us. I recorded the call I received as did 18 others. Is this something we have to resort to so we can receive what is legally due to us. I received a post card to file a claim years ago. This is beyond ridiculous being lied to time and time again

  Business Response

  Date: 05/22/2025

  Hello,

  Please see *********** response attached and below.

  -----------------------------------------------------------------------

  The claimant states that ********* promised payment within ***** days. They are misinterpreting the email they received which states, This settlement has over a million claims, and we are processing a high volume of audit responses in the order they were received. Please allow approximately ***** days for your response to be processed, and we ask that you refrain from sending additional emails, as this may delay your claim from being fully processed.

  Further, the claimant has filed two separate claims using two different addresses and variations of their email address. These include Claim ********* for $168,000 and Claim ********* for $95,519.32. These amounts are not consistent with the cost of the medication. Due to these reasons and their filing history, these claims have been escalated for further investigation. They will receive official notification of our determination by June 30, 2025.

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  I hove only filed one CLAIM .also I Uploaded pharmacy records that state I paid $72.000. Not sure where theu for there numbers from. I was on the mess for almost 15 years paying put of po know every single month.  

  
  Regards,
  
  ***** ******

  Business Response

  Date: 06/05/2025

  Please see *********** follow-up response attached and below.

  ----------------------------------------------------------------------

  The medical receipt submitted with the complainants claim form that ********* received is a false receipt and ********* can substantiate our claim of the receipt being illegitimate if challenged.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding my claim in ****** Litigation Settlement. claim number is ********* After initial claim was filed ,ABdata send me payment verification form in June 2024 which was completed successfully. Post that they never sent me any deficiency notice or notice to cure When i inquired they lied to me about not providing receipt of television claimed when the requirements of settlement clearly stated to be eligible the following was sufficient and all this info was provided in claim form A statement under penalty of perjury that the Settlement Class Member sold, donated, recycled, or gave away the Television(s), with a statement including the TV model number, approximate date and location of purchase, and approximate date of disposal or sale.AB failed to justify their response and did not correct their error in processing my claim

  Business Response

  Date: 05/23/2025

  Hello,

  Please see *********** response below and attached.

  -----------------------------------------------------------------------

  ******** will be mailing out the claimants settlement payment check by May 30,2025.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the recipient of a settlement. They notified me that they sent my award via Venmo. They sent it to a phone number that was not mine- I have had the same phone number for 15 years. When I alerted them to the issue, along with proof that nothing was deposited in my Venmo account, they said my only recourse was to try to get the money from the person they sent it to. Neither they nor Venmo could/would help me.

  Business Response

  Date: 05/07/2025

  Hello,
  
  We have been in communication with the complainant and confirmed the payment details with her, and recommended she contact Venmo for more information. We did not hear anything further from her at that point. Since receiving this email from BBB,which provided more detail, we continued to investigate this matter further with the transactional data the payment vendor was able to request and provide.  The error lies in the payment link sent to the complainant by the settlement attorneys. This matter has been escalated to her attorneys at ******* ****** ******** and will need to be resolved by them. We do not have the ability to repair their error. The complainant should reach out to them after May 8, 2025, if they do not contact her first, so they have time to work on a resolution for her.

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

  I have contacted them, they did not tell the truth. I attached the email I sent. If required, I will send another today more clearly asking for my refunds. I also attached the email they sent telling me  essentially, if we made a mistake, you have to deal with it, neither we nor ***** will. Then provided no evidence for me to do that with.  I will send another email this morning making it even more clear that I want my settlement. 
  
  Regards,
  
  ****** ****

  Business Response

  Date: 05/07/2025

  Dear BBB,
  The resolution to this matter will be handled by the settlement attorneys at *************************************. As previously communicated, the issue originated from errors in the payment link emails, which were the responsibility of the attorneys. ******* does not have the authority or ability to correct this error.
  We have confirmed with ******* ****** ******** that they intend to contact the complainant within 24 hours.
  To reiterate, this issue is not the fault of ******* or the complainant. The responsibility for resolving it lies solely with the settlement attorneys.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the process of emailing proof of the ******** pharmacy records back to you over the past months I've discovered my claim filed on 9-11-2023 was claim number ********* and now all the emails I replied to from you have claim number. ********* ********* ********* ********* 95% of my prescriptions are from MI but 5% are from ********, *********, *************, **** and ************. I took 1.5 to 2 8mg ******** films from 2005 or so to late 2016. 62 months ..2 scripts a month...1.5 to 2 ******** films a day. 124 scripts and over $32000 paid in cash to my local wallgreens and rite aid pharmacies. I was prescribed ******** the entire time of the claim allowance. I need to know my claim number and the amount of the claim and then you can delete the other claims. If you need any more information please let me know ASAP. I can't attach all 200 pages of prescription records due to size. I can mail or fax them if needed.Attached to this email is my rite aid Rx history. Wallgreens sent a paper copy and its 200 pages.***** ***** ******* ********************************************************************************* 2/8/1982 248-222-3645 ******************** Nobody at at this company will tell me what my claim number or the amount?they sent me the post card with claim number and I filed on 9-11-23. I have sent the same proof of amount spent but still nobody will update me with what they have in the claim. I emailed to update my phone number and months later the phone number was not correct. No updates or helpful information has been provided since the claim was filed. I wish I would have hired my own lawyer since Ive paid almost $75 grand on ******** from 2008 to 2018. Those of us with high claim amounts are stressed due to the lack of information and updates. They havent performed anything like the link below says they do. *************************************************************************************************************

  Business Response

  Date: 05/01/2025

  ********** filed three claims in the ******** Antitrust Settlement and only one claim is allowed per claimant, therefore, the claim ending in 3922 is the valid claim and we eliminated the other two as duplicate filings. Claim 3922 was processed and approved as eligible on February 14, 2025, and he was notified of the duplicate filing and his claim being processed the same date at 5:37pm, in a response to his email. Mr. ******* was also notified, in the email mentioned above, that it would be several months before distribution takes place and that he could monitor the settlement website for updates at **********************.
  
  We are currently processing and auditing claims and this will take a year or more to complete as there are millions of claims and documents to review. Cases like these can typically take more than 2 years for processing to be completed.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to poor communication regarding the ******** antitrust lawsuit. The first complaint I have is poor communication from the company, they are claiming too many claims to sort through, but that is not the customers problem that they dont have adequate staffing. Their website regarding this lawsuit has not been updated since December 2023, yet still in 2025 they reference you to check the website for updates. I was initially informed that distribution would take place in November 2024, and then again told April 2025 since that was a year past the final hearing. Then after they asked for more information on my claim I sent a picture of prescription showing 0 out of pocket on accident, and not photos of all of the other prescriptions that were purchased, I immediately sent the correct documents (back in January 2025) and have written numerous times to check that they received them, only to be met with a generic reply stating it will take months (and now years) to get an answer. Its infuriating and I am on a couple Reddit threads where people are experiencing the exact same issues of no replies. Their phone message was updated around ******************************************** ***** days, which is conflicting with their few years messages. Its all very confusing and unprofessional and also very personal as I have suffered (along with many others) because of this medication and just want some type of justice and truthful answers.

  Business Response

  Date: 05/01/2025

  Dear ***** ******,
  
  Thank you for your inquiry in the ******** Antitrust Litigation.
  
  We are currently processing and auditing claims and this will take a year or more to complete as there are millions of claims and documents to review. Cases like these can typically take more than 2 years for processing to be completed.
  
  As stated in the official Notice for this settlement, this litigation is not due to a recall nor any known issues with the efficacy of the medication, but purely due to the allegation that Individual hurt competition and violated state antitrust, consumer protection, and unjust enrichment laws. As a result, the lawsuit claims consumers and third-party payors (defined below) paid too much for ********, brand and generic, in these states. Other expenses such as treatment, doctor visits, dental and medical care, loss of wages, etc, are not allowed in this settlement.
  
  Please know it will be several months before distribution takes place for this settlement. All Court Documents are available to the public and are on the case website for your review, should you need a more detailed Plan of Allocation, or the full settlement Notice, at **********************.
  
  Sincerely,
  **********************
  Settlement Administrator

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This response feels very generic and not answering the question as to why when you call the number listed for information has stated for over 30 days now that the disbursement will be in ***** days. Or why I was originally told November 2024, and then February 2025 (I accidentally put "April" in my initial complaint). Now it's going to take 2 years? This is very inconsistent. The response also doesn't address the complaint that the website hasn't been updated since December of 2023, yet that is where we are directed to check for updates. All I (and others) are looking for is transparency in this case. 
  
  Regards,
  
  ***** ******

  Business Response

  Date: 05/02/2025

  Hello,
  
  We are happy to clarify the deadlines that are established. The claim filing deadline was in February of 2024. All claims then went through the initial processing stage to eliminate bot and fraudulent claims based on filing parameters. The completion deadline for that stage was November of 2024. Following this, audit letters requesting support documentation were then sent to potential claimants in December of 2024. Claimants have been continuously providing documentation and responses to this request and are in queue for processing, which is expected to be completed within the next ***** days. Claims and emails are processed in the order they are received.
  
  Regarding the inquiry, has stated for over 30 days now that the disbursement will be in ***** days
  The recording on the ******** helpline states, All claims are currently being processed, and documents are being reviewed and anticipate this process to be completed in the next 60 days, to send out final determination letters. The claimant has misinterpreted the end of the processing period to mean distribution, and that is not what is stated. The end of processing means the claims will then be ready for the final determination letters to be sent to claimants who have not received their claim status yet. The eligible claims are then prepared and provided to Counsel and the Court for their determination on when distribution will occur.
  
  Regarding the inquiry:Now it's going to take 2 years?
  Our original response states,Cases like these can typically take more than 2 years for processing to be completed. This means the entire processing stage typically takes up two years, which begins at the claim filing deadline,which was in February of 2024. Since we anticipate distribution to occur sometime over the next few months, we are ahead of schedule.

  Customer Answer

  Date: 05/02/2025

  Thank you for taking the time to clarify the automated message, that makes a lot more sense. This is my first time participating in a class action lawsuit and it has been a somewhat confusing process with not a lot of communication. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2/2024 I filed a claim (via website- in time) to part of a class settlement AB is distributing- I had submitted the requested documentation along with my claim form - I checked in every few months via email. I emailed in September to the email we were given **************************** I was given a new claim number (original claim # was *********). I continued to check my email for follow up - using new claim # for alerts ON 1/12/25 - I decided to check my email after hearing about some people getting emails. I searched by just the word "subox" and found an email in my SPAM. The email was referencing my OLD claim number and a different ref #bbut NOT the claim they had given me. The email address was NOT the email address I had been communicating with so my email sent it to SPAM. Email was sent 12/22/2024- asking for more info (incl records they had). The deadline was Jan 11th- the day before. This was a SAT I resent the records- Explained the email was in spam and the documents /email were waiting MOnday I emailed Everyday since then. I explained the wrong claim number was used. I told them I didnt think a good faith attmept to get in touch with me had been made, I also said that it was very likely the record they were claiming not to have were in the folder under the claim # they had assigned me as my new claim- I have not gotten a single reply email except automated replies saying I would hear back within 5 days. I called and left 12 messages- I got 2 return calls but somehow they went to voicemail when ALL my other calls would ring . I asked them to please leave me a VM with a number I coudl reach them as for some reason I was not getting their calls but I never got another call. I do not understand how they can enforce this deadline and exclude me when they did not use the correct claim number, they only made one single atttempt to contact me and they had the records all along. Please assist me in trying to resolve this matter

  Business Response

  Date: 02/10/2025

  Hello,

  Please see *********** response attached and below.
  -----------------------------------------------------------------------
  The complainant filed a claim through our online system on February 7, 2024, claiming $22,000 as her claimed amount. She then filed another claim on February 16, 2024, with a slightly different street address, and for $24,000. Only one claim is allowed per person.

  After doing our preliminary review of over 2.2 million claims filed in this settlement, which takes several months due to the quantity of claims received, we suspected these two claims may be submitted by the same person. We then emailed the complainant a Request for Additional Information letter on December 22, 2024. This letter requested purchase documentation to be submitted within 20 days (by January 11, 2025). Unfortunately, we are not responsible for how email service providers sort emails but recommend the complainant contact her ESP regarding that issue.

  We continue to accept documentation with no concerns and have not eliminated the complainants claim because it is beyond the due date. We have repeatedly extended the deadline for those needing more time, but there is no record of the complainant speaking with any of our representatives, as she did not leave a message for a return call to speak with us about her deadline or needing more time.

  It has only been 30 days since their deadline, and we are continuing to process the documentation responses, which are in the hundreds of thousands, and we are responding to them in the order received. With cases this large, we can provide a determination in about ***** days, and it generally takes about 2 years before all auditing and processing is completed on all claims and distribution takes place.

  We have eliminated the complainants second claim as a duplicate filing since submission a week after her original filing. We have attached all the correspondence and her documentation to her first claim, and she was notified of our determination via email.

  Customer Answer

  Date: 02/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *****
  

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of a class action suit(***** v. ************, ********) which was settled in favor of the plaintiffs. my claim and reimbursement was denied without a notice from the company who was handling the distribution of the funds. the claim was made in March 2023 and correspondences didn't starte until November 2024 when I called to check the status of the law suit. I was told that an email was sent to me in October 2023 requesting additional documentation which carried a 30 days deadline. the claim was therefore denied. However the email was never received and the claim administrator was not able to provide a proof of such notice and its delivery. No further replies were received despite my multiple attempts. I cited procedural fairness and the right to appeal to no avail. I would like someone from your department to help me receive what I deserved from the settlement of the law suit.

  Business Response

  Date: 12/30/2024

  Hello,

  Please see *********** response attached and below.

  ------------------------------------------------------------------------

  ********* received two (2)claims from this claimant.  This initial claim was received March *******, and the second claim was received June 20, 2024.
  
  Pursuant to the terms of the Court approved Settlement Agreement, a claimant may only submit one claim and shall not be allowed to submit a second claim for failure to cure the initial deficiency.  Please see the Settlement Agreement at section VIII(d).
  
  If the claimant does not subsequently provide an amended Claim Form and/or documentation curing the defect and postmarked or electronically submitted within thirty (30) days of the date of the Settlement Administrators letter, that Claim Form shall be deemed defective and not eligible for payment, and the claimant shall not have an additional opportunity to cure the defect.
  
  Therefore, the claim submitted on June 20, 2024, was denied as a duplicate claim.  On August ******, an email was sent to the email address provided on his/her claim form informing the claimant that the claim was a duplicate filing, and the claim was denied.
  
  On October 31, 2023, the claimant was sent a deficiency notice by email, to the email address provided on his/her claim form informing the claimant that the claim was missing information required by the terms of the Settlement Agreement for a valid claim. Pursuant to the terms set forth in the Settlement Agreement, the claimant was provided 30 days to respond to said deficiency notice. As of November *******, no response was received, and the claim was denied.
  
  *********, as a notice and claims administrator, has processes and procedures in place to track the deliverability of email communications.  ********* received confirmation from the claimants email service provider that both deficiency emails were delivered.
  
  ********* has received 17 emails from the Claimant between Dec. 3-19, 2024, all of which were responded to. This matter was further escalated and after thorough review, we alerted the claimant that we are unable to further assist them with their claim or deficiency process.  Per the terms of the Court approved Settlement Agreement the claim remains denied. This matter is closed on our end.