Complaints

This profile includes complaints for A.B. Data Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  A.B. Data Ltd.

  600 A B Data Dr Milwaukee, WI 53217-4931

• 

  A.B. Data Ltd.

  173113 PO Box Milwaukee, WI 53217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting to get paid by ******* for a class action, Im involved. I recieved the email today, from my attorney saying to contact ******* with any issues. I chose the option of PayPal because it stated the max **** is 2 days. After I get a message saying it wont be processed until 3/1/2023. I contacted ******* to get a recorded message saying that they cannot discuss the matter because its confidential to contact the attorney. I left a message with the attorney.

  Business Response

  Date: 02/24/2023

  Dear 19445454

  ********* is contracted by courts in Class Action cases to administer the settlement process for the court based on the settlement parameters.  Based on our information, and lacking the name of the court case, we believe this claimant's settlement did allow the option of PayPal. We contacted the vendor who is working with PayPal for the case we believe this claimant is referencing and have been advised by them that "there was a misconfiguration on their part in the delay for PayPal payout and the vendor is/was fixing it and all should be resolved. The vendor's initial focus was to be with those who had already redeemed."   

  Please let me know if this is not corrected, or if there are any other concerns or issues. At all times, we strive to insure complete compliance with all Class Action settlement parameters. 

  Best regards, 

  *************************

  VP Administration and Facilities 

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I still havent been paid nor contacted by ***********. This company should never state 2 days processing, and after you choose PayPal then it says 10 days later.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a confirmed member of the Epipen Settlement. Last year I reached out to *******, to be told this could take years, and that there was currently no settlement being reached. As of November 2022, I contacted ******* again, because it appears this case was settled, although I have yet to receive any communications or payout from this business regarding this class action settlement.

  Business Response

  Date: 12/22/2022

  As the Court appointed administrator of a negotiated and Court Approved class action settlement, **************. is bound to conform to the terms and conditions outlined within those court documents and Orders. All our processes do comply with the stipulated procedures.

   

  We have reviewed our documents and find that the information that claimant gave about no settlement being reached is inaccurate.  She was probably told that her settlement payments have not been made yet. To date payments have not been made yet.  The claims process takes several months following a claim filing deadline to process claims, notify claimants of deficient conditions in their claims, and allow claimants to provide additional information. No claimants can be paid until all claims are finalized.  We anticipate distribution to occur in the first quarter of 2023.

   

  **************. followed the court documented procedure.  Please let me know if there are any additional questions or concerns.

   

• Initial Complaint

  Date:12/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An data refused respond to me about setting up my digital payment method

  Business Response

  Date: 01/10/2023

  Hi ****

   

  Thank you for the opportunity to bring the BBB up to speed on the status of this complaint. 

  The letter we received from BBB was dated Dec 22, 2022 and was cancelled by the post office on Jan 3, 2023 at 8 PM per the stamp that I can copy and send if you wish.  That's 12 days from BBB composing the letter to mailing.  It was impossible to respond within the 7 days allotted in the letter. 

   Compounding this is that I did not receive it from our local *********** until Friday Jan 6, 2023.  It was immediately scanned and forwarded to the claim processing area for review and response. 

  We appreciate the opportunity to reply.  

  Best, 

   

  ************************;

   

   

  I have sent a 

   

   

  Business Response

  Date: 01/11/2023

  As previously mentioned, ************* is often contracted by courts to administer Class
  Action Case and claim settlements. We must adhere to the processes defined in the
  court documents.
  This complaint is saying that An (sic) data refused (sic) respond to me about setting up
  my digital payment method
  We find that:
  ? A Claim Project Manager found: This claimants is part of Coinbase which is not set up for digital
  payment yet. The release signing deadline was December 29 th . The releases will now be provided to
  Coinbase and if the participation quota is met, then the settlement funds will be secured. Digital
  payments arent arranged until a few weeks after that. We are looking at ***** days before
  distributions happen, IF settlement funds are secured. We have responded several times.
  ? A Process Supervisor found the following correspondence:
  o I Found a couple of my emails to him including one from last week. We also tried to call him several
  times on 12/12/22 see the 4 th email. His number was always busy. Although I cant find his incoming
  emails without a lot of digging, one our 6 email responses to him here mention that we were calling
  about Coinbase. So somewhere along the line, he mentioned it was for that case. So in summary, we
  have sent him at least six emails, and have tried to call him several times as well. I made those phone
  calls myself. Thanks,
  o Below follows the dates and times we responded to this claimants contacts. Also included are the dates
  of the initiation of these contacts. We do have record each request and our response should you wish
  me to forward it to you.
  ? Oct 13, 2022 2:51 PM our response:
  ? Dear Mr. *********** Thank you for your inquiry. Be advised that our office handles dozens of different class
  action lawsuit settlements. Please advise as to which settlement case youre
  referencing. Also, let us know what question you may have.
  ? For further inquiries, feel free to email **************************.
  ? Regards,
  ? Claims Administrator
  ? Oct 31, 2022 3:37 PM asking how do I receive my settlement
  ? Dear Sir or Madam,
  ? Thank you for your inquiry. Be advised that our office handles dozens of different class
  action lawsuit settlements. Please advise as to which settlement case youre
  referencing.
  ? For further inquiries, feel free to email **************************.
  ? Regards,
  ? Claims Administrator
  ? Dec 11, 2022 3:34 PM Asking Why isnt anyone responding to me?
  ? Dear Sir or Madam,
  ? Thank you for your inquiry. Be advised that our office handles dozens of different class
  action lawsuit settlements. Please advise as to which settlement case youre referencing.
  
  Also, please provide your name and address so we can search for your record in our
  database.
  ? For further inquiries, feel free to email **************************.
  ? Regards,
  Claims Administrator
  ? Dec 12, 2022 4:28 PM Message to call me xxx-xxx-xxxx
  ? Dear ********************** Thank you for your inquiry. We tried to call several times this morning. However we
  were met with a busy signal each time.
  ? Be advised that our office handles dozens of different class action lawsuit settlements.
  Please advise as to which settlement case youre referencing.
  ? For further inquiries, feel free to email **************************.
  ? Regards,
  ? Claims Administrator
  ? Dec 13, 2022 11:01 AM response to I have not received any call please call me XXXXXXXXXX
  ? Dear Mr. ********* Thank you for your inquiry. We tried to call several times this morning. However we
  were met with a busy signal each time.
  ? This email confirms that we called again today and reach you, and that you were
  inquiring about the Coinbase case.
  ? For further inquiries, feel free to email **************************.
  ? Regards,
  ? Claims Administrator
  ? Dec 27, 2022 11:07 AM Response to How do I connect my payment method and new
  submission was checked.
  ? Dear XXXX,
  ? Thank you for your inquiry. Be advised that our office handles dozens of different class
  action lawsuit settlements. Please advise as to which settlement case youre
  referencing.
  ? For further inquiries, feel free to email **************************.
  ? Regards,
  ? Claims Administrator
  ? From: XXXXXXXX <*********************************>
  Sent: Monday, December 26, 2022 5:10 AM
  Subject: [********* CAAD] Contact Form new submission
  
  Our records show that we have diligently responded to each of this claimants requests for
  information. Often additional information was needed. Each time we diligently followed the
  court prescribed protocol.
  Please let us know if additional information is needed.

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I was a part of a class action and I had contacted AB data ahead of time to make sure that they had my updated address to receive my class action settlement payment. everything was confirmed through email to be up to date and I was told my check would be sent out on November 7th. well here we are December 1st and I have still not received my check. I reached out to them several times to verify that they had put the check in the mail to the right address for two weeks after November 7th. they claim it was correct except for no one ever confirmed the city or state. I wound up calling them leaving messages to the Claims Administrator to reissue my check with my correct address and after 5 or 6 days still did not receive a phone call. I have emailed the lawyers over the case who forwarded my email to them to reissue my check; no response. I have emailed them directly and after 5 or 6 days still no response all I want is my class action settlement payment to be mailed to me to the correct address and that is all.

  Business Response

  Date: 12/15/2022

  Thank you for providing us opportunity to comment on this complaint.

   

  As the Court appointed administrator of a negotiated and Court Approved class action settlement, **************. is bound to conform to the terms and conditions outlined within those court documents and Orders. All our processes do comply with the stipulated procedures.

   

  We have reviewed our documents and we believe this issue has been addressed and resolved.  Our timeline is as follows

   

  • 10/6/22 Email from Class Counsel with a claimant mailing address; updated in database.
  • 11/7/22 Check distribution to the Class.
  • 11/28/22 Email from Class Counsel indicating that Complainant had not yet received her check.
  • 12/1/22 ******** spoke with ******** Services who verified her address and added her to the reissue cycle.
  • 12/9/22 Received BBB information.
    • Our processing area has explained to me they had a conversation with ******** on 12/1/22. Her check was returned, and she is queued up for a reissue this month.
  • 12/19/22 Date we anticipate the next reissue to take place.

   

  **************. has followed the court documented procedure.  Please let me know if there are any additional questions or concerns.

   

  Best regards,

   

  *************************, MBA, CEBS
  Vice President: ************** & Facilities 
  **************.  
  Direct: ************  Fax: ************  Mobile: ************

  ************************************
  600 ********* Drive  *********, ** 53217

  Customer Answer

  Date: 12/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resoloution ********* with me.. but lets be clear it was returned because although you guys confirmed my address with me in several communications, you still sent it to the wrong/ random address..so we will see what happens and then i will be satified.
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:10/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have potentially lost money based on inaccurate information provided by the company.I have been trying to email them for months and they dont respond

  Business Response

  Date: 10/19/2022

  As I believe is known, A.B. Data Ltd. is selected by courts to administer class action case settlements and award processing.  All our processes are dictated by the court settlement document, which is closely monitored.

  On October 7, 2022, upon receipt of the complaint, I sent the complaint information along with information I was able to pull off the BBB website to our A.B. Data claim processing area. The ** if the *************************** area researched the case and explained that A.B. Data did not do the calculations in this case.  For this Class Action case, A.B. Data did not do the claim administration,  nor the award calculations, and A.B. Data, in its role as Court-appointed Settlement Administrator, issued a settlement payment to this individual.  The payment amount was calculated pursuant to methodology approved by the Court. A.B. Data understands this individual disagrees with the payment amount.  Unfortunately, A.B. Data did not have any role in determining the payment amount. We processed the settlement award based on the payee and calculation information provided to us.

  Our A.B. Data *************************** ** advised that he forwarded this [complaint] on to the counsel in the case for additional information.  We have heard nothing.  Please note, A.B. Data was not the counsel in this case, nor was the counsel part of our organization. 

  If there is additional information you wish us to forward to the counsel for the case, please let me know. Please let me know if there are any other questions related to the processing of the settlement award itself.

  Regards,

  *************************

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed all the required paperwork, and Theme park settlement administrator and six flags need to mail to my address on file my claim checks for: $5.76, ****, $10.09, $13,80, $26, and $53 regarding recent claim settlement given to six flags theme park members/membership. I havent received any money and I do qualify to receive all of she above mentioned money/checks for six flags theme park claim *********. Bbb please assist.

  Business Response

  Date: 10/03/2022

  As the Court appointed administrator of a negotiated and Court Approved class action settlement, **************. is bound to conform to the terms and conditions included within those court documents and Orders. Ms. Wilsons demands are specifically addressed in the Court Orders and Underlying documentation of the Class Action Settlement here at issue, and those terms do not allow for us to comply with Ms. Wilsons demands.

   

  1. Pursuant to the Settlement Agreement which was adopted and approved by the Court and is available on the settlement website as well as at the Court, distributions in this matter will be made in five installments, one per year over the term of Five years as the defendant releases funds.
     1. Therefore, ********* is not in possession of the funds requested by Ms. ****** at this time.  As funds are received, they will be distributed, and Ms. ****** will be mailed her share of the settlement award.  

   

  2. In accordance with the Final Approval Order of the Court and at the direction of the parties all uncashed distributions are allocated to the Lake ********************** the Northern ******** ********** **************** and the *************************. 
     1. Therefore, the initial distribution to Ms. ****** in the amount of $2.58 was no longer available at the time of her initial contact on August 25, 2022.   This will not impact the remaining distributions scheduled for each December through 2025.

   

  **************. followed the court documented procedure and court orders.  Please let me know if there are any additional questions or concerns.

   

  Best regards,

   

   

  *************************, MBA, CEBS
  Vice President: *************** Facilities & Human Resources 
  **************.  
  Direct: ************  Fax: ************  Mobile: ************

  ************************************
  600 ********* Drive  Milwaukee, ** 53217

   

   

   

  Customer Answer

  Date: 10/04/2022

  HI,

   

  THIS IS A THEME PARK SETTLEMENT AND CLAIMANTS ********* LIKE MYSELF ARE SUPPOSED TO RECEIVE PAYMENTS FROM SIX FLAGS/THEME PARK SETTLEMENTS .

  I STILL NEED THE REFUND CHECK SETTLEMENT PAYMENT.