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Business Profile

Dog Training

Pet University Doggy Daycare
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pet University Doggy Daycare's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pet University Doggy Daycare has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a boarding kennel for my dog. No one told me the first night reservation fee would be non refundable $50 to hold the kennel. I had to cancel my trip the same day I bought the kennel but no one picked up my phone call. I called the next day because I still no longer needed use of the kennel and asked if the $50 reservation could be refunded to me. They said no. I also gave them enough canceling notice so its not like they were turning customers away because of me. So then I said,well I would still like to get classes through you guys after the manager at the Racine location and I set up a date and time for classes, **** told ***** just $50 to reserve the spot for the class evaluation thats when I got upset because I just gave them $50 for nothing, no service and I spent an additional $45 in their dog shop (for toys, treats and things) and $15 on behavioral evaluation for my dog to be scored on what kind of boarding he would require. I even tipped the lady. And now the manager was telling me it was going to be another additional $50 for reservation of the class which in the end would cost me $800+ for the classes themself, so in all total they would be getting money from me. Its less about the refund and more about the morality. I didnt receive anything $50. I understand if things were non refundable but I wasnt even made aware of that in the first place. But even so, $800+ of classes from me would be a benefit, versus now they are losing a customer and when others ask me about this place I only have a frustrating experience. I believe the Better Business way would be to transfer the reservation to the reservation of the trainer for classes. But instead they want to just consume money at this place.

      Business Response

      Date: 05/12/2023

      I have put in a call to the complainant twice and asked her to call the location with her credit card for a refund. As of yesterday, she has not called back.

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