Complaints

This profile includes complaints for We Energies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  We Energies

  231 W Michigan St Milwaukee, WI 53203-2918

  
• 

  We Energies

  700 W Sunset Rd Port Washington, WI 53074-2150

  
• 

  We Energies

  W140N9100 Lilly Rd Menomonee Falls, WI 53051-2347

  
• 

  We Energies

  4801 E Elm Rd Oak Creek, WI 53154

  
• 

  We Energies

  1830 S West Ave Waukesha, WI 53189-7468

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/16/2025 I received an email stating my bill with we energies was ready. When I opened it I was shocked that it was $200 more than usual. The bill stated I had used almost 3 times more natural gas (which is impossible) for one month. **************** told me that ********************** was estimating my natural gas cost and billing me later for my actual usage even though they billed me for my usage that falls in line with every month/year prior through the last eight years of living at this address. We energies is a monopoly because I have no one else to buy energy from and cant find anyone to actually help me fight this. I have no choice but to pay this outrageous claim.

  

  Business Response

  Date: 01/20/2025

  We have reached out to the customer and were able to resolve his high bill concerns. 

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our house in 2018 and have been working to lower our electric bills by installing additional insulation in the attic, installing new appliances, new HVAC system, new roof, and we always turn off lights. Our windows are also newer than others in our neighborhood. Our electric bills continue to be around $100 more a month than our neighbors, who have similar sized homes, and have not done the improvements we have to try to lower our energy bill. We went as far as turning off the breaker to our house so no power was being supplied to the house and the meter was still running. We have called WE energies multiple times and they will not send anyone out to investigate our complaint. They referred us to focus on energy which is an outside company. However, this company no longer does energy audits. They Suggested that we check out a device at the library, which does not diagnose the problem we believe that we have. We are frustrated that we continue to pay these bills and WE will not assist us in looking into potential problems or diversions of our energy.

  

  Business Response

  Date: 01/28/2025

  While we understand that a higher-than-expected utility bill can be frustrating, this customers ********************** usage has been very consistent for several years:
  
  January 2025 ***** kwh
  January 2024 ***** kwh
  January 2023 983 kwh
  January 2022 ***** kwh
  January 2021 ***** kwh
  January 2020 ***** kwh (registered on previous meter,current meter installed on 4/30/20)
  
  As you can see, the January usage for this year is the third lowest for that month in the past six years, but still remains within the historically expected range. The fact that the previous electric meter at this location also registered usage within that normal range along with the data from the current meter suggests our equipment is accurately recording the amount of electricity being used in the home. It is also important to note that turning off the electrical breaker for the home will not cause our electric meter to lose power to its digital display.Our meters run on an internal battery and will continue to go through their normal data display cycle even if no energy is flowing through them. Our ************* Consultants are available 24/7 to assist with reading and interpreting the different data displayed by our meters.
  
  We can confirm that this customers natural gas usage for the most recent billing period was significantly higher than last years for the same month, but it was also significantly colder this year (see Heating Degree Day information on bill statement). As with the electric usage, however,the gas consumption is historically comparable:
  
  January 2025 160 CCFs
  January 2024 113 CCFs
  January 2023 139 CCFs
  January 2022 190 CCFs
  January 2021 171 CCFs
  January 2020 168 CCFs
  
  Changing gas and electric prices can also contribute to the perception that usage is increasing, but the usage consistency over time for both utility services at this address is indicative that the metering equipment in question is not faulty.
  
  As for the customers concerns about possible ********************** diversion, it is important to note that once the energy passes through our meter it is in the possession of the customer; that is, past the meter, we have no control of or responsibility for how the energy is used. If a third party is diverting electricity from the customers ************************ system, that third party is essentially stealing from the customer, not **********************. If the customer believes this to be the case, it is the customers responsibility to have their property (their electrical system) inspected. If diversion is happening beforethe meter (on the We Energies side), the diverted energy would not register as usage on the customers meter and would not cause their bills to go up. At this time we have no reason to believe energy is being diverted from our distribution system in this area.
  
  The We Energies website contains many energy-saving tips,and our ************* Consultants are trained to offer efficiency ideas and possible culprits for higher-than-expected energy bills. We do not, however,service or inspect customer ************************ systems or appliances. An internet search for electrical or HVAC contractors will provide many licensed and reputable options for any We Energies customer looking for a more in-depth review of their property and equipment.

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a payment for Friday and they took the payment immediately and overdrew my account. This isnt the first time its happened.

  

  Business Response

  Date: 01/21/2025

  After reviewing this customers recent account activity we believe this submission to the BBB may have named We Energies in error. The payment method and amount he specifies do not match any of his recent payments,and our records do not indicate he contacted us to discuss his concerns prior to contacting the BBB.
  
  If he is indeed referencing his We Energies account we would ask him to contact us at his earliest convenience at **************.

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have live at my place of residence for going on 3 years now. It never fails that every winter my electric **** sky rockets to $250 or more. Even summer months my electric **** seems to be higher than more average people. I am a single male working 2 jobs and Im very rarely home. I have energy efficient tvs, and washer/ dryer, and only use energy efficient light bulbs. When I have tried to contact customer service in regards to this in the past they attempted to place blame on my stove dishwasher and refrigerator. Which makes no sense because again Im not home much. I had this escalated to a manager as I tried to request to have someone come out to rest or test the meter however they refused stating everything is normal and they are not going to waste their time. I have tried talking to my landlord to see if other have the same issues and found out that they have higher ****s as well.when speaking with others that also get ****s with we energies for their electric, I was told my **** is at least three months worth of what theirs is for electric, gas, water, and sewage. I should not be getting $250-$300 electric ****s as a single male who I never really home.

  

  Business Response

  Date: 01/09/2025

  In reviewing Mr. ******** account the usage is in line with past history as well as other units within the building.  The usage does fluctuate with changes in weather indicating that there is electric heat that is being used during the winter and AC in the warmer summer months.
  
  There are many variables that can come into play that impact a customers usage such as weather,location of the unit, the age and maintenance history of appliances and lifestyle.
  
  Mr. ******* is encouraged to contact the ******************** if he is interested in discussing or enrolling the budget billing program that would offer a fixed monthly amount for more consistent monthly billing which helps you to avoid the fluctuation in the monthly bills.  Additionally, we encourage Mr. ******* to visit the We Energies website for additional money saving tips and or reach out to Focus on Energy as another useful resource.
  

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  This is the same thing they had told me when I had called their customer service originally. They blamed it on appliances among other things. I have two jobs so I am home even less than in the past. The only day I am actually home is Sundays. As a single male with two jobs claimed usage and bill on their part makes no sense. As well the maintained of the building is taken care of very well. This sounds more like an excuse on their end to not look into it further.
  Regards,
  
  ***** *******

  

  Business Response

  Date: 01/21/2025

  To rule out any issues with the meter and confirm that Mr. ******* is being billed for his usage, a meter test was completed on 01/17/2024.  The results verified that the meter passed all tests, confirming the meter operating within the acceptable limits.  

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I do not agree with this considering I work 2 jobs. I understand that weather can play a factor however the location of my building should not and to blame it on the maintained of the build is kept up. I will be contacting y landlord in regards to this as well. Every person I have talked to has said that it makes no sense why my bill is so high and theirs for winter is half of what mine is and they live in a similar setting. This all sounds like them simply trying to appease the situation instead of resolving it.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to someone that I need to change my due date for my payment to the 3rd of the month. Social Security. She told me since my payment that is due on the 19th of the month, that I have a 3 week window, so I agreed. Well, today is the 31st of Dec. and I got a notice and the WE Energies app, said I owe $231. My budget is $135. I called the electric company and said that I have to pay the balance( $231) . I said that there was a note from the previous WE Energies employee. She said I should be ok until 3 weeks after due date . Its only been 12 days. I need help. Im a senior citizen on a fixed income

  

  Business Response

  Date: 01/07/2025

  The customers November bill statement was issued on 11/26/2024 with a Budget amount due of $135 due by 12/18/2024. The customer requested to be enrolled in our Preferred Due Date (PDD) program with their requested due date being the 3rd of every month. The customer was advised in order to be enrolled in PDD, their account must be paid in full prior to enrollment occurring. Payment was not received for the November bill statement until 01/02/2025, which resulted in a Late Payment Charge being assessed to the December bill statement in addition to the Budget amount of $135. As of today, the customer owes $136.35 ($135 December Budget + $1.35 Late Payment Charge) by 01/21/2025.
  

  Additionally, PDD is not necessarily needed for this customer as their bills historically have been issued around the 27th of every month with a due date around the 18th of the following month. Since their requested due date of the 3rd falls within this timeframe, the customer should not incur any additional Late Payment Charges,as long as payment is submitted in a timely manner. We encourage the customer to contact us with any further questions or if a Deferred Payment Arrangement is needed. Customer Consultants are available 24 hours/day, 7 days/week to assist you at **************. 

• Initial Complaint

  Date:12/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am demanding reinvestigation for ************************** IN Account *************** Original creditorWE ENERGIES Company sold-Account typeCollection Date openedJul 11, 2024 15 usc 1681i(a)(5)(A)Treatment Of inaccurate or unverifiable information, If after any reinvestigation under paragraph 1 of any information, dispute it by a consumer and item of information should be found to be inaccurate or incomplete or cannot be verified.The consumer report an agency shell (i) Properly delete that item of information from the file of the consumer or modify the item of information as appropriate based on the result of the reinvestigation and (ii) Promptly notified the furniture of the information that the information has been modified or deleted from the file of the consumer.According to 15 usc 1681i(a)(7) Description of reinvestigation procedures, A consumer reporting agency shall provide to a consumer A description referred to in paragraph (6)(B)(iii) By no later than 15 days after receiving a request from the consumer for that They are transactions that are reported to the consumer report from the financial institution in which the financial institution gives that information to the consumer reporting agencies. 15 usc 1681a(2) Exclusions! (b) opt out (1) In general a financial institution may not disclose non public personal information to a nine affiliated third party unless (A) ************** institution clearly and conspicuously discloses to the consumer and writing or a electric form or other form permitted by the regulations prescribed under section 6804 of this title.That such information may be disclosed to such third party(b) The consumer is given the opportuni Please provide the financial disclosure form on file as proof. If no initial disclosure forms are provided to me, delete this account. Please update within 15 days of receiving this notice.Furthermore, I was incarcerated 2-16-2024 and released 11-17-2024. Which it's impossible for me to open an account!

  

  Business Response

  Date: 12/26/2024

  Mr. ********** dispute is being handled by the ************* Center.  He has been mailed a dispute packet that will need to be completed and returned along with proper documentation.

  Customer Answer

  Date: 01/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not received this packet from the company. Moreover, I'm asking to enforce My initial complaint.

  And I want a response back within five business days. 
  

  
  Regards,
  
  ********* ********

  

  Business Response

  Date: 01/15/2025

  It was confirmed that a dispute packet was mailed out on 01/07/2025 to Mr. ***************** It is advised that Mr. ******** complete the packet at his earliest opportunity and    return the completed paperwork, along with proper documentation, to the Credit and Collection Group.  Once received they will conduct a thorough investigation into Mr. ********** dispute.  

• Initial Complaint

  Date:12/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE energies is a monoply in Wisconsin. I started service 10/31 and did not receive a bill until 12/9. Apparently, there was a rate increase effective 12/1. I still got charged for the rate increase without prior notificaiton. WE energies does not allow for outside competition and has the state ironclad. Horrible company which should be sued by the *** for ANTI-Trust violations.

  

  Business Response

  Date: 12/18/2024

  We are unable to find any active account in our service territory that matches the name, email address, or phone number submitted in this complaint. We were able to find a finalled account that matches some of the information provided, but that account was closed in April of 2017. We do not believe this person is currently our customer.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I have a home standby generator for 15 years. It just recently started blowing fuses which is 20 bucks a pop. 8 times it blew in the past year and a half. I had election ***** electric and ****** and ******** pull house fuse to look for a loose wire normally the cause and never found one. I was standing in my yard a couple times when the transformer on my pole triggered on off quickly and sure enough my fuse blew. Every one is point to perhaps the transformer not performing correctly or perhaps we need a surge protector of some kind. I do not know. I called many times to weeneregies to get blown off. Over 2 months they said someone would come out to discuss and check the transformer and they never do. They keep telling me theyre sending someone out and work order is out there and again never do. Then I called again to customer service who has no clue about wiring and I said I had an electrician and I said there was a breaker rewired because I thought it was easier to tell a customer associate then explain in detail my auto transfer switch. Now they are threatening me with an electrical audit etc. go ahead, we did nothing wrong, but they will spend time and anything to get rid of me instead of helping a simple situation with someone with some knowledge. This just started happening because of the quick shut off and on of the transformer and I never had this problem before. So all I ask is for just someone to check the transformer and or someone educated, not customer service that perhaps wouldnt know why that ***** is occurring and perhaps maybe on my end or the line needs extreme surge protection. Butthey keep putting me in phone limbo transferring me then of course it hangs up!!!! So frustrating!!!! This business would be cut by me if they didnt have a monopoly here, but sheesh, can someone please help, and again someone other then customer service who knows nothing!!! Its actually probably simple but no! pathetic! And Im disabled too

  

  Business Response

  Date: 12/11/2024

  We have contacted the customer and conducted a site visit to address the concerns brought forth. We will continue to work with the customer towards a resolution. 

  Customer Answer

  Date: 12/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WI ELECTRIC is falsely reporting on my credit. I have never had any accounts with them. Per my research WI ELECTRIC is a debt collector.They are falsely reporting to my credit! Referance: Accounts **************** is falsely reporting to my credit file and is against my rights and fair credit act. Under 15 U.S. Code 1681d - Disclosure of investigative consumer reports; you are in violation. I have attached the definition so you can see the violation! (a)Disclosure of fact of preparation A person may not procure or cause to be prepared an investigative consumer report on any consumer unless(1)it is clearly and accurately disclosed to the consumer that an investigative consumer report Including information as to his character, general reputation, personal characteristics, and mode of living, whichever are applicable, may be made, and such disclosure (A) is made in a writing malled, or otherwise delivered, to the consumer, not later than three days after the date on which the report was first requested.I request to be provided proof of this alleged item, specifically the original application, contract. note or other instrument bearing my signature with WI ELECTRIC, Failing that, the items must be deleted from the report as soon as possible. Under federal law, you have 30 days to complete your reinvestigation.Please have the creditor provide the validation documents to the BBB as well as certified mail to me. It's extremely important that the creditor provides the documents to BBB to ensure fairness and that they are not brushing me off. Thank you for your assistance.

  

  Business Response

  Date: 11/12/2024

  This complaint is for the Wrong business, we are electricians in Wisconsin Dells, WI, we do not bill anyone monthly, we do not check our customers credit, we are not a financial institution. The customer sadly has the wrong business. We are often confused with WE Energies as it used to be, doing business as Wisconsin Electric. There are no attachments I can share with you because we are not the business they set forth a complaint on. 

  

  Business Response

  Date: 11/13/2024

  Please note, account specifics including balance and address information cannot be discussed through third party channels such as the BBB.Our records indicate this customer has not contacted us to discuss her concerns prior to contacting the BBB.

  
  This customer was billed for gas and ********************** service provided to a property located in *********, ** from August ***** through November 2021. During the timeframe the customer was billed for utilities, we received multiple payments from the state of Wisconsins Home Energy Assistance Program (WHEAP). In order to receive funds from *****, customers must submit an application along with other pertinent information, including proof of residence, to determine their eligibility. Upon the accounts closure in November 2021, we sent multiple letters to the customer advising of the need to settle the final account balance. Due to no contact from the customer, the balance was turned over to a ****************** We would encourage the customer to contact the ***************** at ************ to discuss payment arrangement options. 

  Customer Answer

  Date: 11/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Energy Director- I voiced an immediate urgent concern and was told someone would call me back immediately; its been several v hours and I havent received a return call

  

  Business Response

  Date: 10/22/2024

  Our management team has been in contact with this customer and are actively working with her to resolve her concerns.