Business Profile

General Engineering Contractor

Johnson Controls, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Engineering Contractor.

Complaints

This profile includes complaints for Johnson Controls, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 6, 2022 I reached out to Johnson Controls as in August I had received a rebate check for $2,900.23 for an energy efficient Hot Water Boiler and water heater installed through Mass Save. I deposited the check to my bank but it was returned to me uncashed saying "Refer to Maker" and stamped "Not Eligible for Redeposit". I tried may times over the next few weeks to reach someone by phone and they kept saying they would look into it and never got back to me. On October 6, 2022 I went to the website to elevate the issue. I sent copies of the original check, copies of the returned check as well as documentation from rebate. I have been told over ************************************* October that they are working on it and that they would get back to me. But then nothing until I reach out again. I have included the invoice from *************************** that shows I paid in full as well we the loan authorization form from Eversource/Mass Save that outlines the rebate I was to receive. Also included is a copy of the original rebate check as well as the returned check.
Business Response
Date: 04/11/2023
I contacted **************** directly regarding this matter. At this time we have been unable to determine the reason for the check as the boiler was not manufactured by Johnson Controls. **************** will review her documentation and contact me directly if further assistance is needed.
Initial Complaint
Date:04/10/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item, thermostat was purchased on 4-12-19 on Amazon Inv. #***-9680856-6794646 for $265.77 (this item was replaced once under warranty). Johnson Controls Glas Model Si02-10000 Serial Number ************ The problem is the company has discontinued remote internet support for the product. I contacted Johnson controls on 4-10-23 to complain that I could no longer control the thermostat on my cell phone, the service rep. stated that they had discontinued remote support for the thermostat a week ago. As I use the the app often to adjust the thermostat I asked them if they were going to replace the unit or compensate me for the loss of the functionality of the product, they reply no. I asked if there was anybody higher up that I could discuss this matter with and they said no. While the unit still functions as a simple thermostat the main reason I purchased was remote control ability and now that function is lost. I think at least partial compensation for the product is required as I now have to go out and replace the thermostat to get the feature that I originally paid for. Thanks.
Business Response
Date: 05/02/2023
This matter has been settled with the customer, Thanks.
Customer Answer
Date: 05/02/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/21/22, we asked to have a sensor re-mounted/moved. It took the technician 15 minutes to do the work. When received an invoice it was for 3 hours of work and an "Environment Recovery Fee". When asked what this fee was for, I received the explanation for "battery recycling charge". I contacted my account rep and he said he would look into it. Several weeks later I received a notice of overdue invoice. I contacted them again and I questioned of fee again and asked to **** this invoice as "in-dispute". This time they told me it was to cover the cost of gasoline. I asked them to provide documentation to support the cost of the service and the cost of the fee. I've been emailing them every 1 to 2 weeks asking for this documentation without success. Meanwhile (on 2/23), two batteries went bad and when I received the charge for them, there was NO "Environment Recovery Fee". I asked them to explain what the difference between these two invoices, but no one would reply. At this point in time, it looks like they are charging me late fee now. I want to pay this invoice, but I cannot pay it without proper documentation.
Business Response
Date: 03/22/2023
I have reached out to the customer and advised them we are still working on getting him an explanation on what the Fee is for, but in the meantime, we will cover the cost of the invoice for their trouble. Also Provided a point of contact if they have any more questions.
Customer Answer
Date: 03/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
They have removed the charges on the invoice in question, but I am still waiting for a copy of our contract/terms and conditions that explains the charges and Fees for future services.

Regards,

***********************
Initial Complaint
Date:03/06/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Johnson controls was contracted to install a fire sprinkler system in my rental property in **** *****. I needed the sprinkler system to add 2 more units to the property. As part of the contract they were responsible for the permit for the system with the *********** Fire Marshal. While they got a preliminary permit they never responded to the fire marshal's questions about the permit and never received a final permit. They needed the final permit to begin work on installing the system, however they informed me that they only needed the preliminary permit and I believed them. I would also note that they initially lied about having a permit at all and did not get the preliminary permit until after I caught them in this lie.Through a fluke in the system I was able to get an occupancy permit for the fourth unit, I assumed at this point that they must have had the final permit for this to have been granted and unfortunately did not realize until now they never finished the process to get the final permit. After emailing with the fire marshal it is my understanding that they submitted their plans for the system and then never responded to the fire marshal's questions about those plans. At the time my mother (and co-owner of the property) understood from the **** fire chief that we needed a different alarm and so we worked on figuring that out. However it has recently been relayed to me that the company never received the final permit to install the fire sprinkler system and that this also needs to be resolved. We are currently in the process of putting in a fifth unit and need to have this resolved before we can get that occupied. After recently learning about the issue from the fire ******** I have reached out to the company via the contact I had from the initial installation and via their phone line. I have not received a response back. I would like the company to resolve the issue with the permit so the system can be approved by the fire marshal.
Business Response
Date: 03/07/2023
Hello ***,
I have contracted the district manager and installation manager for your location,
They have responded to my email.

"We are aware of this issue and have been working on it. Our Pm will be visiting the site this Wednesday to complete a site survey that is needed for the fifth apartment. This work is in addition to the original base project. Once the survey is complete we make adjustments to the original design and resubmit for the permit. We are working to have all of this complete by the end of the week and submitted to the fire marshals office.

I will reach out to the owner as well and provide this same update."

Customer Answer
Date: 03/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have also interacted with the company directly. Based on this response and that communication the company appears to to be taking action to resolve the issue although it will take time to fully resolve the issue. Given that, at this moment in time, this resolution is satisfactory to me.

Thank you for your assistance with this matter,

*** Johnson
Initial Complaint
Date:03/03/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have a contract with Tyco/Johnson Controls *** (JCI) for another year of a five year contract and its appearing that they are refusing to remedy an ongoing service problem at the ********** to five times a week we're facing false alarms and JCI is not servicing the site properly and is ignoring our calls for service and repair of the present system. Instead, the sales representative for JCI is seeking a new system/install now and is ignoring the terms of our contract which is still in effect. This needs an immediate remedy and cure. The sales person claims the system is obsolete and needs replacement which is an attempt to secure monies from us on our present program contract.
Business Response
Date: 03/31/2023
*** has reached out to ***************************** in regards to the BBB complaint. He stated that his system is working for now and that in order for him to sign a new agreement JCI needs to have some type of arrangement for a new system upgrade. We will close this case as of now and i have reached out to ******* and manager about system upgrade for the customer.
Customer Answer
Date: 03/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We are hoping that Johnson controls will continue the upgrade of the system they worked on and will add the necessary holdup alarm that the system lacks and replace some of what they deem to be an "obsolete system." We still have a year to go on this contract and Johnson Controls patched the problem but did not replace the obsolete items. This still needs replacement and wiring care.

Regards,

*****************************
Customer Answer
Date: 04/11/2023
We havent heard from Johnson Controls and were concerned with their lack of attention to the matter. They have made little concern to resolving the matter and its most unfortunate that they continue to ignore the multi-million dollar inventory that is in the location that needs to be protected. We need your assistance to resolve this matter ASAP. I thank you, *****************************

Customer Answer
Date: 05/19/2023
This week on May 16 at 5:20 am we had a major break in the Jewelry Exchange that unfortunately was caused by JCI's failure to correct the alarm system. Unbeknownst to ** was the fact that NO ALARM SIREN was employed nor was connected and JCI called the police long after the burglars arrived and left the premises. JCI has made no attempt to resolve the matters at hand.
Business Response
Date: 06/06/2023
Good afternoon,

As has been responded in previous responses as well as e-mail from the sales rep that were attached, the customer's current system needs to be upgraded in order to resolve their issue.

When the customer signed their contract in 2019, nothing new was installed, all that was done with the current system was replacing the backup batteries when the contract was signed for the burglar alarm. Nothing new was installed or done for the **** system.

Everything the customer is requesting is not covered under a service call and would be addressed under an upgrade to the system as the sales representatives have indicated.
Customer Answer
Date: 06/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*****************************
Customer Answer
Date: 06/07/2023
Johnson Controls is ignoring our pleas for assistance and are encouraging us to pay more and they will THEN upgrade the system to the level it should be at for a Jewelry Exchange with over 40 Jewelers and millions of dollars in value on the premises. It's absurd how they treat their customers!
Initial Complaint
Date:02/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a small business with a last fire department approval to install a strobe light and pull switch for fire alarm. The county has indicated that only ** qualified persons can make the connection. I interviewed 18 qualified people with the ** qualified persons. None cannot do the job because Johnson controls will not train any of 18 ** qualified persons to program the additional strobe light into the **** system. I cannot even get a quote from their ******** rep to have their own technician to do this small job, which does not require a permit because it is less than five devices. There should be a law that prevents monopolies in mandatory state or jurisdiction requirements. I will talk to my congressman to address the issue in congress as it is to the detriment to small business.
Business Response
Date: 02/27/2023
Hello,

We would be happy to assist with this issue and we will need to set up an account to process the appropriate invoicing. Then we will schedule a qualified technician to come to your location. Please contact us at ************** option 7 to speak to a sales representative to start the process.
Initial Complaint
Date:02/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Job #s below:24478714 ******** We contracted with ADT for our small business security that later was acquired by Johnson controls. We were loyal customers for over a decade until the security system started malfunctioning. The malfunction triggered false alarms, sending cops over multiple times, and was unsuccessfully resolved over the course of months. As a result, we decided to end our contract, as we could not afford to risk our business security and the productivity of our local police force. Despite the prior lack of resolution and failing to show up both scheduled visit for the dates of the service charges, we were charged over 1600$ in fees for time and material. We had initially called to dispute the two charges and Johnson Controls agreed to a credit. This was not applied and we were surprised to receive the same bill. We called again and were told a manager has to get involved and we would get a call back, which we did not receive. When we called yet again when we did not receive the promised follow-up, Johnson Controls has claimed they cannot waive the fees due to them not owning the parts, but the security system was utilizing ADT equipment that they acquired. They simply forwarded an email saying the parts are not owned by Johnson Controls despite it being directly sourced from the company (ADT) that Johnson Controls acquired. Regardless of the parts, if JC does not show up for service on the charges dates, they should not be charging services fees for those days. At this point, the service line seems more likely to avoid the issue than directly work with us to resolve it. The communication, service, and service charges has been totally inconsistent which has been a challenging change from experience we received from ADT. Id like to understand why the equipment was is not consider Johnson controls, and the furthermore, why we are being charged for services that remained unresolved and were not provided on the dates when they were charged.
Business Response
Date: 02/13/2023
Hello ***** ****,

I have researched your request regarding the service jobs for your account 1300-107804207.

Job# ********; scheduled 07/26/2022 Per job request see below.
Per technician notes: Repair door contact as necessary, troubleshoot ground fault to zone 5, Ansul 3 customer, need to have system cleaned, covered with grease, may need vendors meet with Ansul Company.

Job # ********; 08/08/2022,
Per technician notes: Notified person on site to contact his ******** to check their equipment. If we are needed, they will call us back ********* would be needed

Job ********; 08/25/2022,
Per Technician notes: Upon arrival panel was completely shut off at the circuit breaker. Was able to clear the ground fault on Ansul loop. However,noticed Ansul system needs to be cleaned covered in grease. Low Battery on system 4 hours to fully charge system was normal upon leaving.

Per our research we have determined that both service tickets are billable due to the services provided are not being covered under our maintenance agreement. However, as a courtesy we will waive the service charges on job ******** (second visit) for a credit of ****** USD.
Customer Answer
Date: 02/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
In the response, there was a mistake in the job number (see highlighted attached document; the job number was ******** but the email specifies the amount with be refunded for job ********). I want to confirm that the refund was applied to the correct account because we received another bill that still has the charge plus another finance fee. Can the charge be removed along with the additional finance fees applied? Thank you.

Regards,

*******************

Business Response
Date: 02/24/2023
Good morning,
I reviewed the consumer rejection, due to the customer being credited for the account and JCI technician were on site we will have to deny any other request.
Initial Complaint
Date:01/27/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am VP of my coop,, as per the attached documentation we were overcharged by $8862.12 on our contract with Johnson Control Security Solutions for our fire protection services. Our contract is for an annual fee of $8862.14.After having our building management agent inquire for many months, we received an email from the head of your office in Long Island City on Nov 16, 2022 that we would be receiving a refund check of $8,862.12 for our overpayment. We were also told that there was a $7000 credit on the account.To date and many many emails later, we have not received said check.We also received 2 past due disconnect notices which we were told to ignore.We have been unable to get a proper response as to why we were overcharged, and where out refund check is, and we have been unable to get a statement of account from Johnson Controls showing the activity, the overcharges and overpayments on our account. Therefore I have no choice but to put my complaint in writing so this issue can be properly resolved
Business Response
Date: 01/30/2023
I have reached out to *********************** to advise her that there is a credit on her account for $7,473.26 and provided her steps over the phone as well as sent her an email to have a check be mailed out to her.
Customer Answer
Date: 01/30/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

************************* ******************* Artists Corp
Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Johnson Control Battery EverStart Maxx Battery the battery went dead and I was stuck in the middle of no where. Amazon sent me a new one but will not refund. I do not want another EverStar battery it is too risky. EverStart are not good batteries. They are poorly made. I need the manufacture to be accountable.
Business Response
Date: 01/23/2023
Please be advised that Johnson Controls sold their battery division in 2019. Please contact ******* at ***************************************************************** 53201.
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our York modulating furnace with model number YP9C060B12MP11A/serial number ********** has a "blue top" gas valve which we have learned from our HVAC contractor can become stuck open as the furnace spins down from the heating cycle. Our contractor mentioned that these valves are no longer produced due to this fault and that York offers a retrofit/replacement kit which is several thousand dollars unless the valve fails under warranty.As a consumer, it is concerning that York is taking a wait and see approach versus proactively replacing these valves and the associated components.I request that my valve and all additional required components is replaced at no cost to me prior to failure as this is known issue.
Business Response
Date: 01/09/2023
Good Morning and Thank you for bringing this to our attention. There are a few layers to this situation and I will do my best to explain it properly.
1. We are showing that ****************** has the GEN1 gas valve in his 2008 furnace and another GEN1 gas valve was replaced under warranty 01/22/2010 and the contractor had the option of upgrading to the GEN2 kit under warranty and opted to simply replace the GEN1 gas valve, most likely because they had it in inventory or on their service vehicle
2. We never had any issues with the GEN1 gas valve and there were and are no active Service Letters stating that they were known to getting stuck open
3. GEN1 components were introduced on our 40" MOD furnaces in 2006 and in 2008, our 33" MOD furnace was introduced. The initiative to get away from the GEN1 gas valves was because the pressure transducer was mounted on the circuit board and if a pressure transducer failed, the entire board had to be replaced. This resulted in the change to the GEN2 components
4. GEN2 components were introduced on our MOD furnaces in 2010 and the early vendor quality issues that we had with the GEN2 gas valve were that they were getting stuck closed and not opening on a command for heat. It was determined that the gas valves prior to 2018 and circuit boards prior to 2016 may fail prematurely so a directive was initiated to replaced gas valve and circuit board depending on what date code they had under part and labor warranty
In closing, the GEN1 gas valve that ****************** has does not have any known issue and his part warranty has since expired.
Please know that we have created a case internally and if he encounters a repair that is needed on the existing gas valve or circuit board, we will expect to consider his assistance should either actually fail.
Please feel free to contact me with any questions or concerns that you may have.
Sincerely,
*******************************
************ ********************* Manager for ********* and *********
O: **************

Customer Answer
Date: 01/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While I appreciate this detailed explanation, I am not satisfied in this response. The details I provide in my initial complaint are based on direct observations from the **** contractor that installed and services my furnace on an annual basis. I trust the opinions of my **** contractor as they are in the field on a daily basis fixing failed gas valves.
Per the business reply, my furnace gas valve was already replaced once under warranty less than a year after being installed.

Regards,

***********************
Business Response
Date: 01/11/2023
Good Afternoon ******************,
I have over 30 years of experience in the **** industry installing and servicing residential furnaces, air conditioners and indoor air quality products. I have worked for **** as a ***************** Manager for 4 years now.
Unfortunately, your **** contractor has not told you the truth about the GEN1 gas valve. There are no known issues with the GEN1 gas valve.
Just to confirm, the GEN1 gas valve that you have on your furnace, which has no known issues throughout our company, that was replaced after a year of being in service on your furnace, is still operating as it should?
And you would like to upgrade your furnace to the GEN2 components, which have actually had known issues in the past?
Please feel free to contact me at ************** to discuss this further. Thanks.

Sincerely,
*******************************

Customer Answer
Date: 01/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I appreciate the additional information from Johnson Controls clarifying the situation.
My ******** valve is operating and has been since the warranty replacement.

Regards,

***********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Johnson Controls, Inc. is NOT a BBB Accredited Business.