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Business Profile

Information Processing

Fiserv, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Processing.

Complaints

This profile includes complaints for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fiserv, Inc. has 25 locations, listed below.

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    Customer Complaints Summary

    • 418 total complaints in the last 3 years.
    • 126 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by email requesting information and advising that investigation on my account was taking place.I responded to the email providing the requested info and called customer service to inquire more info on why the investigation was taking place. I was advised that when I opened my account in June the person who setup my account entered that my average sale would be $100 and because 99% of my sales are over that amount they are performing investigation. I requested that someone contact me and was told that I would receive a call that day (2 days pass) no call I called back got the runaround.... MULTIPLE calls and emails (no response no help) in the meantime ALL of CLOVERS fees have been deducted from my account on every sale I have completed in the past 2 weeks but I have not received ONE dime of my money. I called yesterday and was told that the person investigating my account would be calling me at 11:45am...... 12:15pm no call so again I CALL (and wait on hold and get transferred to 3 diff people and have to explain over and over my situation) I email the person who was scheduled to call me and get a email response that she/he is out of office. Then a get this response-****************************** (********)Fri, Aug 5, 12:41 PM (17 hours ago)to me:Sorry for delay but phone system is not working correctly I have sent a request to IT . I will call you shortly as soon as the matter is resolve. I been requesting information for you to send I havent received it yet check your email (how is this even a professional email from someone who DOES NOT EVEN ATTEMPT TO CALL A CUSTOMER BACK AFTER A PHONE CALL APPOINTMENT HAS BEEN MADE)On top of that THIS IS NOT TRUE I have responded to the 2 emails I received and provided the requested info.I am a mother of 4 and this is BRAND NEW business!! It is not ok to hold someone's money yet take out the fees on every sale they make!

      Business Response

      Date: 08/15/2022


      Dear ****************,
      Thank you for bringing your concerns to our attention.
      In review of your account, we see that you were able to communicate with risk and all funds have been released. There are currently no batches being held in review.
      We do apologize for any inconvenience the review process *** have caused.
      We believe the risk has fully resolved you concerns. Should you have any additional questions or concerns, please do not hesitate to contact us.
      Respectfully,
      ***********************************
      Presidential Liaison,
      ************** Toll Free
      ******************************************

      Customer Answer

      Date: 08/15/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    • Initial Complaint

      Date:08/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We installed a Clover Credit Card Machine in May 2022 for our ************** business. We were processing credit card payments on this machine and were alerted there was a security issues because we processed a larger than normal transaction. Clover/Fiserv stopped our deposits and are holding those funds and about 3 weeks later they deactivated our machine. I have called numerous times and email everyday. I'm told the ******************* has to get back to me. Conference Calls have been set up and no one call us and the only phone number provided for the Security Team is a phone you have to leave a message on and never receive a call back. We have about $9K wrapped ** in this ordeal of credit card payments we've taken from our customers and not received. There is a $1600 refund we gave to a customer, they have not received and we have lost that customer over this ordeal. We have threatened litigation and still do not get a response. Not being able to return you customer calls and holding funds is not a way to run a business. We need someone from the Security Team or Management of this business to contact us immediately. Thank you for your help!

      Business Response

      Date: 08/17/2022

      Dear ****************,

      Thank you for bringing your concerns to our attention.

      Please be advised that all funds have been released and the account has been reinstated.

      If you encounter issues using your equipment, you will need to call the technical support desk to have it reset. They can be reached at ************.

      We believe this fully resolves your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.


      Respectfully,
      ***********************************
      Presidential Liaison,
      **************  Toll Free
      ******************************************

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the date of August 04, 2022 *********** is stealing money from account. It started by them stating that they were only doing a APP update when what they did is change my banking check to where they could changed me fees. I did not agree to these terms nor did I get the correct information indicating so. I call the customer service support only to be told how they was not returning my money. This is theft and deception. Also this company allow a third party to steal from me I sent a dispute in with them didn't receive any product or services from a company Vrbo. I am seeing a pattern with them. Looking to be that these are in business together so filing a complaint was useless, because they made up an reason to allow theft in my account. I had only left a small portion in this account for my own use for like emergency, and now that has been stolen by them.

      Business Response

      Date: 08/17/2022

      August 17, 2022, 2021

      ******  *******************************
      P.O. Box 24
      ********, TX76527
      RE OCC Complaint

      Dear ******,

      Thank you for bringing your concerns involving your money network account to our attention.

      We understand you feel you were not fully advised of changes to your fees and terms.  We would like to discuss this with you.

      We made three unsuccessful attempts to contact you on or around August 5th, 8th, and 16th. 

      Please call customer service to discuss your account. They can be reached at **************.

      Thank You

      Respectfully,
      ***********************************
      Presidential Liaison,
      **************  Toll Free
      ******************************************

    • Initial Complaint

      Date:08/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been requesting funds over $44,000 to be deposited into our account since May 26th 2022 it is now Aug 3rd 2022. We have answered every email they sent **. Fisver refunded a non refundable deposit after we issued a cheque to be kind ( meaning the person got a double refund) this has not been addressed as well. We call no one helps. We email no response. We get the situation escalated to 2, 3 grade level still nothing. While the company continues to take fees for money they haven't even deposited. This is the most unprofessional company. The company allows you to receive a call back... however they will never call you back. Well over 12 hours have been spent trying to resolve this. How can it possibly take over 2 months to deposit money into a bank account. This is not acceptable.

      Business Response

      Date: 08/17/2022

      August 17, 2022

      ************************ INC
      20-10 ***********
      ***************
      ** - T8N 7L2

      Re:BBB 17668643


      Dear **************,

      Thank you for bringing your concerns regarding the funds on hold, to our attention.

      The Risk review has been completed and all deposits as of 7/7 has been funded.
      The funds that were held in reserve, in the amount of $44,483.25 have been released.  You should receive them in 1-2 business days. 
      The review was prompted by incoming disputes.  We were able to confirm these to be isolated,and have removed all holds on your account.
      Your account should be back to processing normally.
      We believe this fully resolves her concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.


      Respectfully,
      ***********************************
      Presidential Liaison,
      **************  Toll Free
      ******************************************

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for clover system in April of 2022 with sales person ***************************** with Fiserv merchant services. The clover system is used to check out clients at my spa (place of business) with credit cards. ***************************** insisted that I needed the entire clover system for clients to check out and put me on a lease contract for 4 years. When I received the equipment I questioned why I needed all the equipment when I already had a software system and computer. ***************************** reassured me when I set it up it would make sense and everything was needed. During the set up process I was notified by my ****** software company that I did not need the entire system rather just the mini clover- the actually credit card swiper. I sent all equipment back with all tracking numbers and emails saved. Fiserv has charged me for the equipment on June 10th and July 11th for $211 monthly equipment fees. I was told I would receive a refund and receive confirmation that my lease has been cancelled for equipment. It is August 3rd today and I have not received any notification of any of this. This company has been extremely hard to work with and extremely difficult to get answers from and get a hold of help. I have spent numerous hours on hold and waiting to hear back. I need help from the BBB to make sure I get my money back and this is reported so other businesses don't have the same problems I did and not collecting money that is owed to me.

      Business Response

      Date: 08/08/2022

      August 8, 2022

      ****************************
      212 ************
      ********, WI53597



      Re:BBB case 17664552


      Dear ************,

      Thank you for bringing your concerns to our attention.

      In review it does appear the account was never activated and for this reason we have submitted a buyback of the lease.

      Any outstanding balance has been waived and a refund of $369.05 has been sent to your bank for the payment you had made.

      We believe this resolves your concerns nevertheless, should you have any additional questions or concerns, please do not hesitate to contact us.

      Respectfully,
      ***********************************
      Presidential Liaison,
      **************  Toll Free
      ******************************************

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was fraudulent charges done on my debit card . Money Network refuses to return my money . I have filed a dispute regarding this situation . Three different times . They gave me the run around . Told me to wait for 90 days . They still say my case is denied . All I want is the money that was taken from me .

      Business Response

      Date: 08/11/2022

      **************, As we advised in our response to your previous CFPB complaint regarding the disputed transactions on your Money Network card, we have reviewed your complaint and our denial still stands for the following reasons: Transactions occurred over extended period from December 2021 to April 2022 Secure PIN was used during ATM transactions. There was no fast attempt to drain the account Called in Direct deposit inquiry on 02/09/2022 and transaction inquiry on 03/31/2022 and did not report disputed transactions until 4/29/2022. We would be happy to review again if you are able to provide any new information in regards to the claims. 

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My company signed up for Clover processing in June 2022 which is provided through Fiserv. Our Merchant ID: ************. We had a customer place an 8k order for an overlanding trailer to tow behind his Jeep. After that our account was sent to *************** on June 17th, 2022 I sent over all of the requested information and was told I would have an answer within ***** hours. A few days had went by and I still hadnt heard anything or received any deposits so I called in and was told that I would have to make an appointment to speak to *********** who was handling the account we scheduled a phone meeting for June 22nd and we never received a phone call. I called in again and told them that he never called and they couldnt do anything to help so we had to schedule another call for June 23rd. On June 23rd 15 minutes before the call I got an email saying that *********** had cancelled the meeting. So once again I call and they cant give me any information as to why the meeting was canceled. On June 28th I was finally able to get a phone call from ****** who was now handling the case. I was told that he reached out to the customers and was told that the charges were not fraud and that he did not see any reason for the account to be on hold and would send the information to his boss to get the funds released and I would have an answer within ***** hours. Another week went by with no deposits. By now I have $ ********* on hold with Fiserv and can never get an answer from anyone. Fiserv tried to withdraw $1,185.34 out of our account on July 6th for their fees so we had our bank return the charge. I dont think its right to still expect money from us when youre holding our money that we have already paid out of our pocket and installed on customers vehicles. This whole thing has been a nightmare it is now AUG 1st 2022 and they still have our money. We are no longer using this company we just want our money back.

      Business Response

      Date: 08/15/2022

      Chelsea,

      Fiserv is in receipt of your BBB complaint as well as a letter from your attorney.  We have been in communication with your attorney in an effort to resolve your issue.  We will continue to work with your attorney until fully resolved.  At this time we have received the equipment and are working on the next steps in the process. We do apologize that this is a process that does take some time.  But please be assured we are working on this for you.

      We appreciate your patience.

      Respectfully,
      ***********************************
      Presidential Liaison,
      **************  Toll Free
      ******************************************

    • Initial Complaint

      Date:07/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clover from Fiserv who is providing our merchant services - completed our customers transactions for a total amount of $37,000.00 and charged us a total transaction fee of $1,579,39. The $37,000.00 consisting of 3 transactions on 5/20/22 of $30,000.00 and 2 other transactions of $2,000.00 and $1,000.00 each respectively, and from 5/20/22-5/31/22 - 4 other transactions of $1,000.00 each all of which were held at Fiserv and were never deposited to our business bank account associated with our Clover account.After making at least 4 separate calls to customer service and inquiring about what is going on, we were advised that ************************** analyst ****** will contact us on 6/13/22 via telephone appointment. After talking to ****** and answering all his questions, we have also provided a copy of customer invoice for the $30,000.00 transaction in question. We were promised a response with resolution within ***** hours.We have not been contacted by Clover as promised and as of today after 2+ months and at least 10 calls to customer service, escalations, multiple ***** hours promises etc. we have no resolution to our money hold.Our customers are demanding the merchandise they have purchased, however we are unable to ship it to them as obligated by the transaction, since the funds of $37,000.00 were never released from Clover to our bank account. In addition we were charged transaction fees for a total of $1,579.39 for all those transactions, while we have no access to our funds. We have complied with every inquiry that Clover approached us with, but to date after 70+ days we have no resolution, no explanation as to what the problem is and complete ignorance from our merchant services provider - Clover. Investigation case # ********* This type of behavior is unprofessional, unethical and unacceptable and will not be tolerated.We demand immediate resolution and release of funds that lawfully belong to us!

      Business Response

      Date: 08/11/2022

      Thank you for bringing your concerns to our attention. Our hold is valid as during our review with you we learned there was transaction processing for a family member under a "cash collectible." We were unable to ascertain what those transactions were for. It is a violation of the Processing Agreement to process transactions for any reason other than your signed business. The analyst spoke with you on 6/13.  They also attempted to speak with you on 7/18, when a Calendly call was scheduled, however whomever answered the phone hung-up on the analyst.


      The three transactions in question have been disputed as chargebacks for "items not as described". We assume these chargedback transactions will be rejected by your bank, and will applied against our hold, zeroing the balance.

      However, if you are able to provide a bank letter and statement confirming that these chargebacks were debited from you, we can release funds. The account is slated for termination, and will not be reconsidered.

      Customer Answer

      Date: 08/19/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Please find attached a sworn affidavit of Serg Gold and a signed letter from Serg Gold requesting a reversal of chargebacks

      Initiated for the wrong reasons.

       

      Regards,

      Business Response

      Date: 08/24/2022

      Dear Mr. ****************** you for bringing your responding to the BBB and chargebacks.

      We have provided your response to the cardholders bank for review.  The funds will remain on hold until they respond.  Please be aware that the reason for the chargebacks is Our customer claims, that service was not provided, which would be a valid reason as the items were not shipped.  ******** can refuse to accept your response and the chargebacks would stand. 

      You will be notified by letter of the finial resolution on this dispute. 

      We believe this fully explains your concerns.  Should you have any additional questions or concerns, please do not hesitate to contact us.  You may contact the chargeback department to discuss the cases by calling ************.


      Respectfully,
      ***********************************
      Presidential Liaison,
      **************  Toll Free
      ******************************************

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called in and spoke to a representative about a spree of account fees that were being deducted from my account without my knowledge. I explained this and was told that someone would reach back out to me. This was weeks ago and I feel my situation was not a priority and that this company is mainly about taking money by any means necessary. Terrible customer service.

      Business Response

      Date: 07/29/2022

      Thank you for bringing the stated concerns to our attention.  In order to assist, please send your Merchant Number (MID) and business information.  

      Customer Answer

      Date: 07/29/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    Fiserv, Inc. is NOT a BBB Accredited Business.

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