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Business Profile

Lumber Store

Bliffert Lumber & Hardware

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bliffert Lumber & Hardware's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bliffert Lumber & Hardware has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered windows and siding from Bliffert via RYNO Homes (contractor). We have encountered numerous issues on this project including Bliffert ordering a window in the wrong size. Lead time on windows at the time was 6-8 weeks, so we were delayed in having the contractor install the windows and complete the siding, ie complete the project. Additionally, we were told the standard color of siding and corner wraps we ordered were readily available and in stock, but when it came time for delivery, they suddenly were on back order, once again delaying the project. The most significant issues we are having now is completing the details of the project. We have had to wait on correct window sashes two separate times, each with a lead time of 6 weeks or more and wait for the service tech to come out to "inspect" issues with the windows after installation (and then being told they are not qualified to preform service of that nature, only the manufacturer, ie ****** windows, can do that.) I literally took time from work to walk the service technician around our home to show him the issues. He agreed that there was another sash that needed to be replaced and he took a picture of it, however, after another 6 weeks of waiting, came out and replaced a sash on a completely unrelated window in a different room. And it was even the same technician! We are still waiting for the screen doors on for our French doors and were told they would be installed today as well, but then found out after the fact today, that they are now on back order with no date for restocking! We have waited over 6 months for these issues to be resolved, and we are no closer to a solution today than 6 months (or even 10 months ago when this project started). I have spoke to multiple people in the company and continue to be lied to and told different stories with each person I talk with. I have contacted the contractor as well, and he is also clueless.

      Business Response

      Date: 12/05/2023

      Dear *****************************,

      Thank you for bringing this matter to our attention. We are very sorry for any inconveinience you may have experienced during your project. I am confident after the meeting our Operations Manager and Service Manager had with you at your home on Friday 12/1/23, that we have indentified all of your concerns and are working to resolve the issues as quickly as possible. We take this matter very seriously and will keep in constant communciation with you as we navigate thru each concern discussed during the meeting. If you have any further questions or concerns, please do not hesitate to contact us.

       

      Sincerely,

      Bliffert Lumber

      Customer Answer

      Date: 12/05/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    Bliffert Lumber & Hardware is NOT a BBB Accredited Business.

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