Complaints

This profile includes complaints for National Bobblehead Hall of Fame and Museum's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  National Bobblehead Hall of Fame and Museum

  170 S 1st St 2nd Floor Milwaukee, WI 53204-1402

  
• 

  National Bobblehead Hall of Fame and Museum

  PO Box 982 Milwaukee, WI 53201-0982

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bobblehead online for $75.96 and within the next hour I had emailed to cancel the order. I received an email back saying that the order was cancelled but when reaching out via email for the refund status, I had gotten no reply. I have called the business 3 times now and still have not received a refund and it has been a month exactly now. Date of transaction was 5/5/25.

  

  Business Response

  Date: 06/26/2025

  Hi *******,

  I'm very sorry about the issue with your order and the delayed response. I do show that the order was cancelled as you can see in the attached order printout, but the refund did not go through successfully for some reason. We are manually processing that refund today, and you should see that returned to your original method of payment within 3-5 days.

  We would like you to give us another try. We have issued $10 in BobbleBucks that you can use on any future purchase. Just use code MICHAEL202510 at checkout to use your $10 gift card.
  
  Again, I sincerely apologize for the issue and delay.
  
  Thanks,
  
  ****

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last May 10, I ordered a bobblehead from this place. It was Jayhawk--I the ********************** or alumni association set it up.Anyway, the thing was sposed to be ready in September. That was fine, but my credit card was charged immediately, which set off some alarms to begin ******* October, I started calling the museum store. I told 3 times that my bobblehead was shipping "at the end of the month".By January I started asking for a refund. I was told OK. It never happened. No one is trying.I just mailed a letter to the president of this little museum. I expect to eventually get a refund. But this is the closest thing I've ever had to fraud on something I tried to buy, and I'm 60.

  Customer Answer

  Date: 06/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Yes, I finally got a refund from the bobblehead people.  There was no explanation or apology, just a check.  Good enough.  

  
  

  
  Regards,
  
  **** *******

  
  

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre-ordered 3 bobbleheads back in July of ******************** of $116. I have now as of May 25th 2025 not received my order. I have asked on more than one occasion about this fulfillment. I would just like my order fulfilled. Ive done my part. They accepted payment. They should do their part and ship my order.

  

  Business Response

  Date: 06/26/2025

  Hi Eric,
  
  I'm very sorry to hear about the delay with your order. I do have good news to report, as this bobblehead left the factory this week and is scheduled to arrive to us and ship to you by the end of August. Unfortunately, both items were
  held up as a result of production delays and the tariff situation.
  We will expedite the orders at no charge to you. If you prefer, we can
  issue a refund instead. We have issued you a $15 gift card because you have been so patient and understanding about this frustrating situation. Just use BobbleBucks code ERIC202515 at checkout on any future purchase.
  
  Again, I apologize for the delay and thank you in advance
  for your patience and understanding. 
  
  Thanks,
  
  Phil

  Customer Answer

  Date: 06/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23378866, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  Eric Wrage
  

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had pre-ordered an item in October 2024 expecting to receive it later that fall... after multiple delays in when it would ship, I cancelled this order and sought out a refund. After literal months of emailing and calling and getting no response, I have still not received the refund even after my order has been cancelled. I would like to actually receive the money from the cancelled order.

  

  Business Response

  Date: 06/26/2025

  Hi *******,

  I'm very sorry about the issue with your order and the delayed response. I do show that the order was cancelled on April 30th as you can see in the attached order printout, but the refund did not go through successfully for some reason. We are manually processing that refund today, and you should see that returned to your original method of payment within 3-5 days.
  
  We would like you to give us another try--we ship all in stock items within 2 business days and work our hardest to fulfill pre-sale items by the expected delivery date. We did experience some supply chain delays in 2024 and early 2025, but those have been resolved and we are shipping presale items in a timely manner. We have issued $10 in BobbleBucks that you can use on any future purchase. Just use code PATRICK202510 at checkout to use your $10 gift card.
  
  Again, I sincerely apologize for the issue and delay.
  
  Thanks,
  
  ****

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre ordered two bobbleheads feb.20th,2024,original shipping date was aug.2024,then Nov,2024,then march2025,.cancelled order feb.4,2025,suppose to receive my refund in two weeks,never.came called April,4 2025,apr.16,2025,may9,2025,may *******,still no refund.they owe me ***** which is what I am asking

  

  Business Response

  Date: 06/26/2025

  Hi ****,
  
  I'm very sorry about the issue with your order and the delayed response. I do show that the order was cancelled on March 6th as you can see in the attached order printout, but the refund did not go through successfully for some reason. We are manually processing that refund today, and you should see that returned to your original method of payment within 3-5 days.
  
  We would like you to give us another try--we ship all in stock items within 2 business days and work our hardest to fulfill pre-sale items by the expected delivery date. We did experience some supply chain delays in 2024 and early 2025, but those have been resolved and we are shipping presale items in a timely manner. We have issued $10 in BobbleBucks that you can use on any future purchase. Just use code PAUL202510 at checkout to use your $10 gift card.
  
  Again, I sincerely apologize for the issue and delay.
  
  Thanks,
  
  Phil

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following is a note I sent to the company:Dear National Bobblehead Hall of Fame Team,I am writing to formally request a refund for an order I placed on September 3, 2024, for an Iowa Hawkeye Bobblehead totaling $48. Despite assurances over several months, I have yet to receive the product or a *********** is a summary of the timeline:9/3/24: Order placed.Months passed with no delivery. I called and was told the item would ship soon.12/21/24: I emailed requesting a refund. No response.3/4/25: I requested a refund and was told it would be processed within the week.5/1/25: I followed up and was again told the refund would be issued that week.5/12/25: I called once more and was told, "I'm away from the system and can't help you."Each time I call, I speak to the same person who is unable to provide any useful information or ***************** this point, I no longer believe I will receive the item. I am once again requesting a full refund of $48 for the undelivered order. Please confirm this refund is being processed, and let me know when to expect it to appear.Thank you for your prompt attention to this matter.5/12/25 - I followed the instructions on their website and posted the above information. After submitting on their site, there was a response that stated: "Form submitted successfully. A confirmation email has been sent to *********************** I did not receive an email confirming the receipt of my request.

  Customer Answer

  Date: 06/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23320187, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  Sarah Shoup
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ************************************** Bobblehead on 1/14/2025 for $78.00. Order number is *******. When I received the bobblehead it was broken. I took a picture and sent it to them on 1/24/2025. On 1/27/2025 I received an email telling me to glue it. What? But since I really liked it, I tried two different glues and it did not stick. On 2/2/2025 I emailed them that I wanted a full refund. Heard nothing back. Emailed them again asking for update on 2/11, 2/17, and 2/18/2025 asking for update. They finally emailed me back on 2/25/2025 and told me they sent me an email on 2/3/2025 but hadn't heard from me and asked for a picture. Same day I emailed them back and told them it wasn't true that they hadn't heard from me and listed the dates I had emailed them and attached the picture again. They emailed me back saying they are waiting for a return label. I received the return label on 2/27/2025 and returned it on 3/4/2025 via ***. My tracking number shows they received it 3/10/2025. I have emailed them three or four times requesting an update on the status of my return but have heard nothing. I would like my money refunded.Thank you.

  Customer Answer

  Date: 05/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  It appears after they received my complaint from you, they refunded me $70.00 of the $78.00 stating the $8.00 was for shipping.

  
  

  
  Regards,
  
  ***** ***

  
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a pre-order for multiple bobbleheads last summer, in the amount of $288, hoping I would be able to give as Christmas gifts. The bobblehead ship dates kept getting moved and I soon learned these would not arrive before the end of 2024. After multiple attempts to cancel my order by phone, I finally received an email confirmation that the order had been cancelled on March 7, 2025. I was told I would receive a refund in approximately ten business days. I have made multiple calls to check on the refund and also sent multiple emails to the email address they provided *********************************** and no one will reply to me. How am I supposed to get the $288 refund when they say there is no phone number to call to check on the refund status and nobody replies to the emails at the address provided. How can a person trust a business when they are keeping money paid for products that were not received? I just want my money back.

  

  Business Response

  Date: 06/26/2025

  Hi *****,

  I'm very sorry about the issue with your order and the delayed response. I do show that the order was cancelled on March 4th as you can see in the attached order printout, but the refund did not go through successfully due to the timing. We are manually processing that refund through ****** on May 2nd and that payment was deposited back into your account on the same day.

  We would like you to give us another try--we ship all in stock items within 2 business days and work our hardest to fulfill pre-sale items by the expected delivery date. We did experience some supply chain delays in 2024 and early 2025, but those have been resolved and we are shipping presale items in a timely manner. We have issued $15 in BobbleBucks that you can use on any future purchase. Just use code EMILY202515 at checkout to use your $15 gift card.

  Again, I sincerely apologize for the issue and delay.
  

  Thanks,
  

  Phil

• Initial Complaint

  Date:04/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 orders placed on 12/1/2024 as a presale.All orders were promised by April 2025.$154 was total amount for all 3 orders.I have not received any e-mails updating me on my orders.I've called twice and reached the same person and was advised that the orders are pushed out until May, without even checking my order numbers or my name.I need to know when my orders will be sent to me. This is a terrible way to treat a customer. 4 months is long enough. Please send my orders.

  

  Business Response

  Date: 06/26/2025

  Hi Mary,

  I'm very sorry to hear about the delay with your order. Both of your items will be shipping very shortly. Unfortunately, both items were held up as a result of the tariff situation, which resulted in the delay. However, they are now in transit to us and expected to ship to you by the end of July. We will expedite the orders at no charge to you. If you prefer, we can issue a refund instead.

  Again, I apologize for the delay and thank you in advance for your patience and understanding. 

  Thanks,

  Phil

  Customer Answer

  Date: 06/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23224226, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  Mary Landers
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre ordered a bobblehead and it was pushed back about six months until I cancelled the order. It's not been over two months without any sign of the return I have emailed a couple times without and response and I called only to be told we emailed the correct department and we have no time table for the return. I feel this is lacking in regards to transparency and should be fulfilled sooner. I would simply like my refund

  

  Business Response

  Date: 06/26/2025

  Hi ******,

  I'm very sorry about the issue with your order and the delayed response. I do show that the order was cancelled on January 30th as you can see in the attached order printout, but the refund did not go through successfully for some reason. We are manually processing that refund today, and you should see that returned to your original method of payment within 3-5 days.

  We would like you to give us another try--we ship all in stock items within 2 business days and work our hardest to fulfill pre-sale items by the expected delivery date. We did experience some supply chain delays in 2024 and early 2025, but those have been resolved and we are shipping presale items in a timely manner. We have issued $10 in BobbleBucks that you can use on any future purchase. Just use code SAMUEL202510 at checkout to use your $10 gift card.

  Again, I sincerely apologize for the issue and delay.

  Thanks,

  ****