Complaints

This profile includes complaints for National Bobblehead Hall of Fame and Museum's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  National Bobblehead Hall of Fame and Museum

  170 S 1st St 2nd Floor Milwaukee, WI 53204-1402

  
• 

  National Bobblehead Hall of Fame and Museum

  PO Box 982 Milwaukee, WI 53201-0982

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a preorder last year for a bobblehead set. Because it was a preorder, it wasn't going to ship for many months. I then contacted the store and told them ai wanted to cancel before it shipped. They responded saying it was too late to cancel. When the *** man showed up, I refused delivery. The tracking number shows it was successfully refused. I have been trying to get in contact with the owners for months with no response to my emails

  

  Business Response

  Date: 05/25/2023

  Our fulfillment center does not have a record of this package being returned to them.

• Initial Complaint

  Date:03/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 pre-order Bobbleheads from National Bobblehead *** on 09/03/22. I paid using affirm. I canceled my order on 10/10/22 before they even shipped. I continued my payments to Affirm as instructed until my refund was processed. I ended up paying in full with no refund. I contacted ****** who informed me that they were unable to send refund until *** store released it. I have called the *** store multiple times and always have the same guy answer. For months now he keeps telling my I'll see my refund on Friday. I'm sick of the awful so called customer service. I want my refund. It's been over 5 months already. This place is a scam.

  

  Business Response

  Date: 05/25/2023

  This customer's order was cancelled on 10/10/22.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $35 for a specifically selected bobblehead. However, what was delivered was NOT what I was expecting. The outer display box had incorrect university colors to match the selected item's university. This may not be an issue for some, but it IS the display box for this bobblehead. I contacted the Bobblehead HOF and informed them of this. I told them I would be returning it and asked for a return label; I was refused.I paid $11.75 via **** to ship this item back. My current 'investment' has increased to $46.75 ($35+$11.75). After the return was processed, I received a refund of only $27; short $19.75 of my total 'investment' in this transaction.Bottom line, I was sent an item that was not as what was expected. This is not buyers remorse it is a simple order issue of not getting what was expected during the ordering process. As such, due to no fault of mine, I should not have to be out of pocket for any amount from this transaction.Attached is an email I sent requesting a full refund, which was not responded to. Also attached is a receipt from **** to ship the item back.All I want is all monies I spent on this purchase to be refunded to me. Due to this issue not being the fault of the consumer, I should receive a full and complete refund, including my cost to ship the item back.

  Customer Answer

  Date: 10/11/2022

  Attached are 2 files which contain email exchanges between Bobblehead HOF and myself.

   

  Email from Bobblehead => This email was received on 9/26 with an 'offer' to apply a credit of $8 to my credit card.  However, they 'sort of' agreed to pay the other amount of $11.75, but fell short of a commitment on both amounts.

   

  Email to Bobblehead => I responded (for a 2nd time) on 10/8, sent same message on 9/26 but no response.  In this message I clearly request the $8 refund to be put onto my credit card with the $11.75 sent to me in a check.  To date, I have not received a reply from either message sent on 9/26 and again on 10/8, nor have I received a credit for $8 or a check for $11.75.

   

  This is a TERRIBLE way to do business. Incorrect order and not taking responsibility to correct their mistake.  I have done business with them in the past, but after this debacle I may not in the future.

   

  Thank you!

  Customer Answer

  Date: 10/20/2022

  An additional followup on this case.

  I have received a credit on my credit card for the $8 but am still awaiting a refund amount of $11.75.

  

  Business Response

  Date: 12/06/2022

  Hi,

  We are sorry that you were not satisfied with the item, and apologize for the delayed response. We issued a refund for the full amount and issued a check (Check #****) for the shipping charge of $11.75. The check was deposited  and two credits were issued totaling the full amount of the purchase ($35). We have attached the order page showing the refunds and the screenshot indicating the check was deposited on 11/25.

  Thank you again for your understanding.

  ****

  Customer Answer

  Date: 12/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************