Complaints

This profile includes complaints for Uptown Ford, Lincoln, Chevrolet, Dodge, Chrysler, Jeep's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Uptown Ford, Lincoln, Chevrolet, Dodge, Chrysler, Jeep has 4 locations, listed below.

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  Uptown Ford, Lincoln, Chevrolet, Dodge, Chrysler, Jeep

  2111 N Mayfair Rd Milwaukee, WI 53226-2205

  
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  Uptown Ford, Lincoln, Chevrolet, Dodge, Chrysler, Jeep

  PO Box 26319 Milwaukee, WI 53226-0319

  
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  Uptown Ford, Lincoln, Chevrolet, Dodge, Chrysler, Jeep

  1101 E Commerce Blvd Slinger, WI 53086-9027

  
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  Uptown Ford, Lincoln, Chevrolet, Dodge, Chrysler, Jeep

  1111 E Commerce Blvd Slinger, WI 53086-9027

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I would like a full refund for all work performed so far, as I am going to have to bring my vehicle to another dealership to check and make sure they did the work they said they did because they keep saying they did something when they didnt and changing their story from the second I walked in the door, and continue to do so in this very response. This response only talks about misdiagnosing the air compressor which I never said they misdiagnosed it, they said they misdiagnosed it. Then they said because they misdiagnosed it they would install it for free when the air compressor came in. Now they write me this letter saying they didnt misdiagnose it, changing their story again.

   
  Regards,
  
  *** *******

  d to pay for a patch for my tire and fix it. Wednesday August 21st I dropped my car off at 8am to get the hose replaced, and the tire patch. I took an **** back to pick my vehicle up later that day and they told me they misdiagnosed the air hose and it's the compressor. He went to go bring my car around, and the tire pressure was low. They did not fix my tire. a second time. I left my car there, and once I got home, they called me to let me know that my back break pads and rotors were bad and would also need to be changed. Once again, they told me initially that they had checked everything and they were fine. They even gave me a measurement for the break pads, which I now assume was a lie. I am currently sitting waiting to get my car back from getting the tire patched, and the break pads/rotors replaced. The compressor had been ordered and we are waiting for that to arrive, so that work hasn't been done yet. I'm not sure what to do, but this is wrong and people should know about it.

  

  Business Response

  Date: 09/06/2024

  Responce mailed as well - see attachment

  Customer Answer

  Date: 09/16/2024

  This response only touches one small part of my entire complaint. It does not give a response for them lying about checking my break pads which needed to be replaced but they said they were fine, or them lying about checking my tires when there was a whole s**** stuck in one but they said my tires were fine.  This response only talks about misdiagnosing the air compressor which I never said they misdiagnosed it, they said they misdiagnosed it. then they said because they misdiagnosed it and would install it for free when the air compressor came in. Now they write me this letter saying they didnt misdiagnose it, changing their story agains. 
  

  I would like a full refund for all work performed so far, as I am going to have to bring my vehicle to another dealership to check and make sure they did the work they said they did because they have lied and changed their story from the second I walked in the door, and continue to do so in this very response. 

  

  Business Response

  Date: 09/19/2024

  see attached response

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pre-owned 2019 **** F250 on May 11th, 2023 which included a plow which I could use for my landscaping business. This plow was not attached to the truck at time of purchase since dealer stated they could not locate the remote for the plow. I followed up multiple times with multiple staff requesting the remote so I could pick up my plow to which I never got responses or the remote. I finally came to the dealer in person to request the remote and brought an invoice with me showing the total to replace the remote which had not been provided. The dealer acquiesced and reimbursed me for the remote they failed to provide. I promptly arranged to pick up the plow when the remote arrived. When I arrived to pick up the plow, I was shocked to find the plow was inoperable, had a non-functional headlight, and was missing essential parts required for the function of the plow to operate as designed. This was not disclosed to me at time of purchase and prevented me from being able to negotiate these factors into the price of the vehicle at time of the purchase negotiation and transaction. The ** Buyers Guide on all used vehicles, states:it is unfair practice for a dealership to refuse to remedy any problem that should have been disclosed on the Guide if the problem:Existed at the time of sale (it did)Could have been found using reasonable care (it was)Was not disclosed, and (it was not)Is reported to the dealer when discovered and the vehicle is made available to the dealership (it is being reported now)I am seeking reimbursement for the replacement of the inoperable headlamp and the installation of the missing parts which are required for the plow to function as designed. I have supplied this invoice to the dealer in both letters provided to the dealer which totals $1,443.85.

  

  Business Response

  Date: 03/05/2024

  ************* came to Uptown to look at the Super Duty truck that we had advertised online on May 5, 2023. I am attaching the online listing for the vehicle that did not mention a plow. When ************** was here, we did mention that the vehicle was traded in with a plow and if he wanted the plow he could have it with the purchase of the truck.Uptown did use this truck to plow our dealership during Feb and March of 2023 so we do know that the plow functioned well and was operational, however, the plow had been removed from the truck after the season and was stored behind the dealership when ************* looked at the truck and plow. ************* did agree to purchase the truck and asked if we could store the plow "for a while"so he could find a place to keep. We agreed thinking that would be a few weeks but the plow was not picked up until January of 2024. It was our understanding that the controller was in the truck when ************* took delivery but he disputes that point and asked us to replace the controller in the fall of 2023.Though we were confident the controller was in the truck when ************* took the truck, we could not be 100% sure that it was and agreed to get a replacement controller. We found a used controller (which is what would have originally been in the truck) but ************* would not accept a used part. To make the customer happy, we agreed to reimburse him for the controller he purchased so we could get the plow removed from our property. 
  In January, ************* came to pick up the plow shortly before a large snow storm. He was able to connect the plow to the truck, raise it, and drive away. A few weeks later, we received a letter that the plow was not functioning properly. He said that it wasn't working properly and it was diagnosed as having an issue with a wiring harness that was attached to the truck. This could have been caused due to many possibilities... corrosion, use during the January ******************** damage to the harness due to 9 months of usage by the customer. Though we know that the plow functioned properly when we last used it and represented that to the customer, we did agree to cover the $401 to make the plow fully operational. 
  At this point, ************* has a fully operational plow. We have gone above and beyond to store a plow for 8 months, replace a controller we thought was in the truck, and repair a plow with an issue brought to our attention 8 months after delivery on a vehicle that was sold "As Is"per ***************** purchase contract. Uptown has acted in good faith to work with a customer who bought a very nice Preowned vehicle. At this point, we did not agree to cover the stands for the plow that we not in "like new"condition. The plow was on the stands when the vehicle was purchased and the customer could have inspected them fully at the time of sale or at any point that we stored his plow for 8 months. Though the stands show wear, they do not impact the functionality of the plow. The stands only help the plow sit level when the plow is not on the truck. 

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to Uptown Automotive to repair my **** Explorer. I replaced my turbos on the vehicle a year prior and the new turbos just recently failed resulting in the same problem. I was told that parts may take up to, not more than 2 months in order to arrive due to nationwide shortages. These parts were to be replaced under warranty free of service and labor through **** motor company. I being a single father of 2 children, with limited income, and having a single vehicle in the household, was offered a rental through the dealership at $35.00 a day till the repair was complete. I asked the dealership why I should have to pay for a rental when this is a manufacturer flaw and ****************** should be responsible. That day I rented the vehicle through them.I waited weeks, consistently contacting the dealership for updates but no ETA was given when these parts were to come in. I then received a text message stating that the parts arrived around 85 days in. Then I received a phone call stating that the manufacturer sent the wrong parts which delayed the repair even longer resulting in further rental charges for Me. I was then contacted via text by my service writer that he suggested a few random parts which I denied and that the car was safe to drive. I told him I would pick it up the next day. I arrived at the dealership and had to pay ******* in rental fees. As I was driving home I noticed my vehicle Was over heating my vehichle Had no issues with the cooling system prior to dropping the vehicle off. I then called the dealership and left a message about my vehicle but as of today, was never called back. Having a mechanical background, I bought a tool ($51.00) for bleeding the cooling system and had to add nearly **** gallons of coolant. I then notice my washer fluid cap was off, battery cover was open. and check engine light was not cleared and that my tire light was on. This negligence could have ruined my vehicle. I was also not given my paperwork.

  

  Business Response

  Date: 04/21/2023

  *** **** Explorer was brought to Uptown for turbo charger repairs. *** customer had the previous work on the turbo chargers completed at Sorens ****.  He was told that it would be a few months for the parts to come in as the parts were on back-order from ****.  **** would not provide a rental vehicle because the vehicle had ******* miles. *** customer elected to get a rental car from ******************** at $35.00 per day.
  *** Customer was contacted by text message that the water pump was leaking from the weep hole (which indicates the water pump is leaking). *** customer was advised by text message that this condition could lead to engine failure. *** customer was advised the vehicle should not be driven. *** customer declined the water pump repair and picked up his vehicle.
  ******************** knew that the Explorer needed a water pump. We sent a copy of the bill out to him on Tuesday, April 18th as he said he did not receive one. Since the water pump is leaking, coolant will have to be added if the customer continues to drive the vehicle. *** bleeding tool the customer bought will not correct the problem.  I will send him the price of the tool plus an additional $42.00 for a total of $93.00. *** technician felt the vehicle should not be driven with a leaking water pump.  Most customers would have the problem repaired or towed the vehicle. *** turbo was under a factory part warranty so all he owed was the use of the rental vehicle for the period that he drove it.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My antithesis light in my car was clicking and flashing and wouldn`t allow the car to start I had it towed to Uptown **** Lincoln for $150. Diagnostic to determine the problem and to pay for repair. They replaced the battery and that was all it needed. However, the same day I picked up my car the antitheft light was back clicking and flashing and in a few days the car would`t start. I called them on November 18 about this issue the person that answered remembered my car and told me whenever I could get someone to tow it back they would take another look, but it would be after the holiday, I said okay. Monday (11-21-22), I paid$95 for a tow over to them. I was sent a text stating I would be charge another 150 diagnostic fee from another person who I believe didn't do it initially, that is why I was told to bring it back. I have no issue with paying to get my car repaired properly. I chose them due to good online reviews and I have a **** car. I don't believe I should pay twice for the same service. Please if you can help in any way it would be greatly appreciated.

  

  Business Response

  Date: 12/14/2022

  We are trying to send the client her money back as of 12/14/22.  We left 2 messages for her to contact us.  We will be glad to send her the $150.00 back.  Please call ************************* or ********************* at ************.