Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Milwaukee public management agreed to manage our property and then was negligent in many aspects of that care. This property has two vacant apartments that were not to be used as we were working on getting them ready to rent. Milwaukee public management left the keys of the property (all units) to one tenant and did not even state that they didn't have the keys. This tenant went on to post items on ******** for sale from one of the vacant apartments, and the entire unit was robbed without sign of break in. 1. Failure to collect all keys to the Property and the negligence in leaving them with one tenant thus compromising its security. 2. Failure to check spare units when requested. (Management company omitted that they did not have the keys for the property) 3. Acceptance of a guest in the unit with a known history of housing issues, who had previously been denied a rental application. 4. Housing a tenant with multiple recent evictions, demonstrating a lack of diligence in tenant screening. 5. Allowing a tenant to have a dog on the premises, contrary to the terms of the Contract. 6. Leaving the doors to the Property open after the tenant had vacated, which could have resulted in further property damage or loss. 7. Lack of communication by the Agent to the Owner after tenant complained about the water heater not working which resulted in additional costs to the Owner to have it fixed.

  Business Response

  Date: 05/21/2024

  1. Failure to collect keys- There had been a miscommunication and our team did not realize the other keys were in the box when the tenant moved in. We made multiple attempts to retrieve the keys from her unsuccessfully. The tenant did not have any previous criminal history and had been a tenant of ours in the past so it was not a very big concern and we had just assumed we would get them back at some point. 

  2. Failure to check units- We were not officially managing the other units at this point. We had offered to go check anyways as a favor but ran into the same issue as before where we didn't have the keys.

  3. Acceptance of a guest with housing issues- This tenant did not have any evictions at the time that we moved her in. She did have a rent payment issue in her background. In order to mitigate this, we use a third party called The Guarantors which acts as a sort of co-signer for higher risk and guarantees to cover the rent in case of a default. We use this primarily in rough areas (this property is in a pretty rough area) and when we haven't had success finding renters. We had this listed for a few weeks and we were not getting much interest. I required her to have this coverage since she was a risk and they covered up to 12 months of rent and a one month deposit. After tenant vacated we made a claim for unpaid rent and damages and were paid out by The Guarantors.

  4. Housing a tenant with evictions- This is false

  5. Allowing a tenant to have a dog- This is false. She had the dog without our knowledge and breached the lease. 

  6. Leaving the doors open- We always lock doors after doing our inspections, so this is also false.

  7. Lack of communication regarding water heater- False again. We sent our plumber out right away. He gave me a quote and I sent over to them owners via email on a Sunday morning. We had a back and forth that Sunday about what to replace the water heater with and got it done right away. There were no additional costs incurred. 

  Customer Answer

  Date: 05/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business blatantly lied in their response to BBB regarding our complaint.  The only thing they admitted to was their lack of having the keys and not actually managing the property or the tenant.  It cannot be understated that the absolute first priority of managing a property is to have the keys and be able to manage the tenant.  That is the job and it is a HUGE issue.  MPM also clearly understood that they failed to manage the property when they agreed to terminate our contract with them.  They also did not perform proper screening/repeat screening on this tenant as she certainly had criminal and eviction history prior to being placed at our rental property.  

  MPM agreed to manage this property.  They also agreed to check the additional rental units on this property and at no point acknowledged that they did not have any of the keys.  We were also never told that the property was not checked, but instead got a response of "sure thing,". Complete lies and neglect.  

  This house did not have any crimes or issues with break ins or otherwise until this tenant moved in.  The area has continually been improving with family friendly places nearby as well as churches.  

  Tenant did indeed have reported evictions from prior to moving in that are listed on CCAP and are easy to find (from October 2023).  We were not reimbursed a cent from this Guarantors program although MPM had said they would send this money that was "received,".  

  The point of bringing up the fact that this tenant had a dog without permission on the property is that the property had not been managed at all.  The dog had clearly been there the whole time and had not been getting let out to go to the bathroom.  This is proven by f**** being in every room of this house.  If the place were properly managed or checked in upon, it would have been easily found that a dog was living there.  In fact, when someone was supposed to come check on the water heater issue, they would have very easily noted a dog was living there as there was f**** all over the basement.  

  MPM denies leaving doors unlocked when they left, but this is a blatant lie.  My husband checked on the property after MPM did their "post move out inspection," and the doors were all left unlocked.  Nobody else had the keys as tenant had finally dropped them off with MPM (first time they were ever in their possession).  

  The water heater is a blatant lie as well.  We have the texts from MPM to the tenant on MONDAY after we had discussed the water heater on SUNDAY with MPM.  The water heater issue was brought up to MPM on THURSDAY per tenant.  Due to MPM bringing this to our attention on SUNDAY, we were told there was an extra weekend fee for the install.  (we have text message and e-mail proof of this)

  Regards,
  
  *********************