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Business Profile

Spices

Penzey's Spices

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Penzey's Spices's headquarters and its corporate-owned locations. To view all corporate locations, see

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Penzey's Spices has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used a gift card for purchase. ****** left on the gift card is $1.20. Asked for that amount back in cash and was refused. Per ** law, I thought small amounts balances on gift cards can be returned in cash

    • Initial Complaint

      Date:11/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Concerned about my health:They refuse to offer proof ******* has lead penzys owner tells me t foff Boycott them Asked if tumeric at penzys had lead poisonous This is what ************** said Maybe get a ****************************************** Email him n demand proof their tumeric isnt poisonous To heighten their colour, the rhizomes from which the spice is extracted are routinely dusted with lead chromate, a neurotoxin. The practice helps explain why ********** has the highest rates of lead poisoning in the world. The heart and brain diseases it causesto which children are especially susceptibleaccounted for at least 1.4m deaths in the region in 2019. T Yet adulterated turmeric looks like a major culprit almost everywhere, chiefly owing to poor practice in *****, which produces 75% of the spice. ***** was the source of much of the poisonous pigment found in ********** and is estimated to have the highest incidence of lead poisoning of any country.*************************************************************************************

    Penzey's Spices is NOT a BBB Accredited Business.

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