Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Towing Company

All-City Towing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/3/2024 All City Towing was dispatch by police to tow my semi truck and trailer from an accident. (No other vehicles involved, no hazmat)Scene was cleared in 2 hours, and took 15 min to tow (7 miles) to their storage yard. Total time 2.25 hours and 7 miles. ***** and Trailer were separated and towed individually. We picked up both truck and trailer in less than 24 hours. We were charged $7,425.00 total for towing the semi truck and trailer.I believe this is a case of predatory towing. In 30 years of business, several situations of towing needed we have never been charged anything close to these rates.

    Business Response

    Date: 06/13/2024

    Thank you for sending your concern into the BBB for a 3rd party review. I understand that after being in a severe accident it can overwhelming to have to pay for a service you did not personally request. After careful review of this event, it was found that in this certain instance we were called to the accident scene by law enforcement because it was a very bad accident in a construction zone, in a tunnel, during rush hour, while it was raining. The tactor trailer recovery took a total amount of 4 -4.5 hours to completely finish. It involved many skilled operators and their required equipment. Our equipment that was on scene is valued over 2 million dollars and we have to charge accordingly to be able to pay our bills and employees so we can be available when tragedy strikes. Our invoice is far from predatory, our charged amounts are far less then the national average recovery charges posted by the ***** and are very accurate. I hope this rectifies any of your concerns, Also I would like to extend an offer to give you 10% off any of our normally priced, non-emergency services in the future, just mention this correspondence.

     

    Thank you very much,

    *********************

    Customer Answer

    Date: 06/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    $7,500 dollars for even a 5 hour job is not fair. Charging me $400 twice for the one sheriff call is just tacking money on. I have tracking on the truck and the tunnel video, I can see it was cleared in 2 hours and what time my truck arrived at your facility. It was not 5 hours, even adding time to drop the equipment. The trailer had no damage, it was a drop and hook for a 7 mile span for $1257.00. You make it sound like you charge more for rush hour and rain in a tunnel?  I appreciate the work you did and the response but you cant honestly agree this was a fair price. No one would ever agree to these prices up front. 




    Regards,

    ***********************

    Business Response

    Date: 06/15/2024

    I understand $7500 is a lot of money and you work very hard for every dollar you earn. To be a trucker is a very hard job and it's hard to trust people and businesses when out on the road. When I explained that the truck accident was in a tunnel, in a construction zone, during rush hour, and while it was raining it was not to charge more but to explain why All City Towing was called to the accident scene to mitigate the truck and trailer casualty. We are required to have a 20 minute response to an accident when law enforcement calls and in a situation as yours they call us and do not allow you to call for a private recovery because it would take much longer and possibly cause other accidents and or injuries. I have spent more time reviewing your accident and recovery and all of the charges are very accurate and correct. The truck and trailer were also pinned against a wall, the truck frame was severely bent, the front axle and steering gear were broken, and air lines were ripped out, our highly trained and skilled operators along with appropriate equipment were able to recover your truck and trailer without causing any further damage and was not just a hook and drop as I'm sure you can see in your tunnel video. There is a $400 charge applied to each towing event and in your certain case there were two separate towing events, one for the truck and one for the trailer. After your equipment is recovered, we thoroughly clean the road way as to not causing any other incidents. The recovery bill is very accurate and extremely fair so there is nothing I can do about the price of your accident recovery. Again, I would like to extend the offer to discount a future tow of a standard non-emergency tow by 10%.

    Thank you

    *********************

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 10ft box truck was called in to be towed 1/8/23. In the event to retrieve my vehicle from the ********* City ******* I gained information that the tow its self was $983.******* at the ******* stated that All City Towing was responsible for towing the truck. Issue is they are charging $983 for illegally stating on a city contracted document that my truck was a heavy duty tow, 20ft long, and weighed over 10,000lbs. I politely called about the matter for more details due to knowing the listed receipt was incorrect. ***** at All City Towing was unprepared with answers to the questions I had in regards to my towed vehicle and policy. Then I was shooed off the phone by stating a manager was going to call me back. That matter didnt sit well with me. So, I drove to there 24hr location on ****************** and requested a supervisor. **** (manager) held a conversation with me that got us to no resolution, no clarity for the 3 requirements stated which my truck doesnt meet, and then he shut down to stop talking. Before leaving I requested a receipt or documentation of whom the driver was or dispatched so the tower could have a larger flat bed assist. **** then stated we could go on the ***************** website. I asked for a specific site and no justification or clarification was given. My claim is due to misrepresentation of my vehicle towed, the OUTRAGEOUS cost, and unprofessionalism from all I encountered at All City Towing. Simply as well the vin number if investigated reflects that my truck doesnt meet the 3 requirements of a bigger, heavier, or longer vehicle. Im also requesting their policy for heavy duty procedures and whom decides the weight in writing.

    Business Response

    Date: 01/15/2024

    We were requested to tow this heavy duty vehicle by the ***************** police department. This vehicle is a large box truck and requires a heavy duty wrecker to tow it because it is taller then 10 foot tall and has a gvwr of over ***** pounds and is longer then 20 feet. The price we charged was our contracted price set by the *****************, the price is ******. This is the normal price we charge for every heavy duty tow for the ***************** and nothing we can do about it.

    Customer Answer

    Date: 01/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    Regards,

    *******************

    Customer Answer

    Date: 01/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The response back All City towing is vague, unprofessional, and mimicks their response to many of the complaints listed on BBB site for them. In the video it displays a truck that is bigger, wider,taller and heavier than mine on a much needed speciality truck. You can also see my truck is nowhere near that size nor needed a different truck for towing. All city towing hasnt provided the type of truck used, their policy, nor answered how they determine how heavy the truck is or if its 20ft long. Looking for a professional response and refund of money back due to there fraudulent claim listed on my paper work.

    Regards,

    *******************

    Regards,

    *******************

    Business Response

    Date: 01/26/2024

    Based of the customer complaint I will try my best to acknowledge and address the concern and help point you in the best direction to help resolve your issue. We were requested to tow this heavy duty vehicle by the ***************** police department. We are paid for the towing of this vehicle by the ***************** according to a rate sheet for the applicable tow inside the contract the ***************** has made with All City Towing. All City Towing did not impound the vehicle or have any control over what the ***************** charged the owner of the vehicle for Towing or Storage, All of those processes are done at the ***************** and with the *****************'s staff and under the rules and regulation of the *****************. There are 3 ways we determine a vehicle to be considered a heavy duty vehicle. Weight, Height and Length. The weight is determined by the vehicle being towed manufactures rated GVWR, the length is determined by the total length of the vehicle being towed and the height is determined by the total height of the vehicle being towed. This certain vehicle exceeded the limits for all 3 criteria, it was then towed with a heavy duty tow truck with a trained CDL A Driver which is also a requirement with a heavy duty vehicle tow. A heavy duty tow truck is defined as any tow truck with a GVWR of ****** pounds or greater. There are no further actions I can take with this matter because I am held contractually with the *****************, I am not allowed to negotiate pricing or offer a refund because the ******* is not ours, it is owned and operated by the ***************** not All City Towing. When you paid for and picked up your vehicle you paid the ***************** and not All City Towing.  I do however suggest asking to speak with a manager at the ***************** ******* to help you resolve your concern.
  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 24th, 2023 my vehicle was attempted to be towed by All City Towing but tow was canceled due to me being able to catch the driver before pulling off with my vehicle. A couple days later after the attempted tow (vehicle had not been driven since) I went to drive my ******** inner front passenger tie rod broke on my car, which is an issue Ive never had on my car seeming as though it is fairly new. With my car being not drive-able after this, it was parked on the street for a couple days and then was actually towed again on 11/01/2023 & taken to the ***************** tow lot. I believed & still do that the All City towing damaged my car when they first tried to tow it and caused more damage (as I later learned my outer tie rod was damaged as well) the second time the company actually did tow it. I was informed by the receptionist at The ***************** ******* that I had to file a claim through the company, All City Towing which I have been attempting to do since 11/01/2023.. almost going ok 3 weeks. My case has been put on the back burner, I dont receive call backs, no one ever investigated my case. I finally emailed the company after making numerous calls, left messages, filled out paperwork, provided proof & dates, just for them to tell me they are denying my claim due to the company believes that they caused no damage when they never looked into anything to determine that and they are also claiming that they gave no proof of the company towing my vehicle when in fact they did, twice & also took pictures both times. I am ultimately just looking to be reimbursed by All City Towing for the amount I paid to get my vehicle fixed which was $488.92 (I will attach invoice below) but the company is making it very hard for me.

    Business Response

    Date: 11/28/2023

    During every phone conversation with the owner of this vehicle we instructed to follow our damage claim procedure and to email us with all of the required information. After receiving the required info, we thoroughly investigated the claim of damage which includes watching our on board dvr cameras. We never actually towed this vehicle. the second time that the owner is eluding too was not our company. and the first time, we were never actually hooked up to the vehicle, she came out before we hooked up to it and paid a fee for us to leave the vehicle. This claim of damage was denied and is still denied.
  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This towing business did some damage they are unwilling to fix, because I have prior existing damage already. But it wasnt to the undercarriage already & kept avoiding me for a month & refused to fix the undercarriage. Unfortunately I pay them a couple hundred dollars for my damage vehicle that was at the tow lot 90 *****

    Business Response

    Date: 10/04/2023

    We towed the Vehicle on behalf of the police department, all damages were noted before the vehicle was towed. This claim of damage was denied via email to the owner of the vehicle and on the phone.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.