Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly mother contacted Legends Towing on 2/6/25, to get a tow from her garage to the car dealership. The vehicle that was to be towed was located in an underground lot. The tow truck operator arrived and parked his tow truck on the street, then walked into the underground lot to look at the vehicle. The tow truck operator, using a hand-held charger, jumped the battery of the vehicle, and the tow truck operator then drove the vehicle from the underground lot to the street, where he then hooked up the vehicle to the tow truck. The vehicle was then taken to the car dealership. The tow truck never, at any point, went into the underground lot.The invoice submitted for billing detailed fees for:Underground parking tow 1 $250.00 Tow 1 $50.00 Grand Total $300.00 Amount Due: $300.00 The amount of $300.00 was paid to the tow company.The tow company charged a $250 fee for an underground parking tow when the tow truck was never at any point, underground.I called the tow company on 2/12/25, and spoke to an individual who claimed to be the owner. When I asked for an explanation as to why the company charged a $250 fee for an underground tow when that service was not actually provided, the owner was openly hostile and within about 30 seconds to a minute, told me to "fuck off." During the same brief conversation, the owner said that she (my mother) paid the fee, implying that as long as she paid it, it was all okay. I would like to see the company refund $250 to my mother, and I intend to explore a small claims action to effectuate that. I am an attorney and intend to handle that court action personally.I would also like to see the BBB take action against this company, in some form or another.Thank you, ******** *****

• Initial Complaint

  Date:08/20/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business claimed credit card app was down and required cash. I talked to another person who was towed by them in the past and said they told her the same. Towing charges were excessive. Invoice stated one tow charge "private property tow fee" for $200. Another charge stated "special equipment" for $200. No special equipment needed here.