Reviews
This profile includes reviews for Duluth Trading Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 186 Customer Reviews
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Review fromMark W
Date: 08/31/2022
1 starMark W
Date: 08/31/2022
They took my money sent me one of the five things. Then I never received the refund or reset of my order.
Duluth Trading Company
Date: 09/07/2022
We are sincerely sorry for any inconvenience this has caused. We do show that your order and refund has been cared for and we are here if you have any further questions.Thank you!Review fromShelle H
Date: 08/31/2022
3 starsShelle H
Date: 08/31/2022
The Dry on the Fly capris I bought are very cool and comfortable. True to size as well, but the snaps are very weak. The slightest of movement will cause them to unsnap. Improving the closures on these pants would make them perfect. I bought two pair at the same time and both have this problem leading me to believe it is a defect in the product.Duluth Trading Company
Date: 09/07/2022
Thank you for your feedback and information! We will certainly pass this on to our product team for review!Review fromKeith C.
Date: 08/27/2022
1 starKeith C.
Date: 08/27/2022
Told me that the underwear I bought had a lifetime warranty and if anything at all went wrong just simply bring it back no question ask an it would be replaced, after buying 15 pair of 25$ a pair underwear I had 3 pair that messed up , upon going back to the store now there telling me that they are only warranty for one year by the manufacture , what a bunch of ******** , at the price these were I could have bought a different brand and replaced them with new ones for years, so watch out when you buy there products because they lie about them and definitely want warranty it , I dont think I have ever seen a pair of underwear that wouldnt last a year what ********Duluth Trading Company
Date: 08/31/2022
We sincerely apologize for the issues our customer has experienced and we will reach out today to assist.Thank you!Review fromMarjorie g
Date: 08/27/2022
1 starMarjorie g
Date: 08/27/2022
I have a pair of leather womens gardening gauntlet gloves purchased Nov 2021. In the course of using them this year one of the fingers split open. It wasn't the stitching that came apart, it was the leather. Today I went to the store expecting to be able to exchange them for a new pair-After all, it was less than 1 year since they were purchased. I was told Duluth does not accept returns of items which show unusual wear and tear. The manager said I must have used them hard. He said things wear out-that doesn't mean you should expect to be able to return them. I said-it's been les than one year and I'm not a commercial gardener! He said, when you buy tires and they wear out, do you go back to the store and expect them to be replaced? Well, yes if it is less than 1 year that indicates poor craftmanship and not durable. Kept going in circles with him repeating that their no bull guarantee states they cannot accept returns for products showing extreme abuse or unusual wear and tear. How can this be unusual wear & tear? I used them to garden for one season-I didn't wrestle a bear or an alligator. The leather just dissolved and split.Duluth Trading Company
Date: 08/31/2022
We apologize that our customer is not satisfied and we will reach out today to help make this right.Thank you!Review fromJeff N
Date: 08/23/2022
1 starJeff N
Date: 08/23/2022
I ordered a couple of items to try out, a flannel shirt and a pair of brown DuluthFlex Ballroom shorts. I wore the shorts and they seemed pretty great - nice feeling to the material, good fit, etc. Unfortunately, when I washed them after this first wear, they came out covered in pinkish spots, almost like they had been splattered by bleach or some other chemical. I never use bleach, I followed the washing instructions, and nothing else in the load of laundry was affected, so it was obviously an issue with the fabric on the shorts. I contacted Duluth's customer service email asking how to fix it. They wouldn't tell me. They would only tell me that they were out of stock, so my only option was to return them for a refund... minus an $8 shipping charge. Again, for a defective item. And the fact that they offered no other solutions except a return, when I never asked about a return in the first place, suggests they are aware that these are irredeemable junk. I suggest you think twice before ordering from this company.Duluth Trading Company
Date: 08/29/2022
We are very sorry for the issues our customer has experienced and will be reaching out today to assist him!Thank you.Review fromGail R
Date: 07/20/2022
1 starGail R
Date: 07/20/2022
Absolutely awful customer service. Ordered a shirt as a gift - it was backordered. I called to check on it and was told that it would arrive in two - four weeks. Then I receive an email that they are sold out and order is cancelled. Called customer service and was told "system automatically cancels orders after a bit" ... "we are still waiting for the shirts to arrive" ... "if you see it later on the website and they do come in... you can call us"...What type of customer service is that? Shifting the job to me to keep looking out for a product.Duluth Trading Company
Date: 07/21/2022
Good morning! We are sincerely sorry for the inconvenience this experience has caused. We show that you spoke with a supervisor and we were able to take care of your needs. We look forward to an opportunity to serve you again in the future!
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