Reviews
This profile includes reviews for Duluth Trading Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 186 Customer Reviews
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Review fromJason R
Date: 01/01/2023
2 starsJason R
Date: 01/01/2023
I'm really enjoying the clothes I have from them, and have no issue with the quality. The reason they're receiving 2 stars from me is their return policy. If you order from them, don't like it, and want to return it, they charge you $7.99 (which they deduct from your refund). I would like to send them a bill for my time & material used to prepare the package, and transport it to post office. Most other companies provide this service free of charge, and refund the entire amount to you. Duluth Trading Co. has moved to the bottom of my list, as well as my friends and families, of places to shop because of this.
Duluth Trading Company
Date: 01/02/2023
We apologize for the experience that our customer has had with us. We will reach out to help him today.Thank you!Review fromRobert R
Date: 12/15/2022
1 starRobert R
Date: 12/15/2022
Worst company they are a total joke after 5 emails no one calling back I have a jacket a year old and the leather is peeling off everywhere there clothes are JUNK!!! DO NOT WASTE YOUR TIME OR MONEY!Duluth Trading Company
Date: 12/16/2022
We are very sorry our customer is not satisfied and we will reach out today to help!Thank you!Review fromCindi H.
Date: 12/07/2022
1 starCindi H.
Date: 12/07/2022
Horrible customer service!
They sent me the wrong items and expect me to repackage, print a label and drive it to the UPS store. The total value of the items is $12. Ridiculous!
I see by other posts that this is a very common problem. No more Duluth for me.Duluth Trading Company
Date: 12/12/2022
We are very sorry for the issues our customer has experienced. We will reach out and make things right!Thank you!Cindi H.
Date: 12/12/2022
I just noticed that my original post wasnt clear that I was most unhappy with the demeanor of the representative I spoke with. Very condescending. I have since been contacted by ********* who was wonderful! Very respectful and kind. Very pleased with the outcome.Review fromIAN S
Date: 12/03/2022
1 starIAN S
Date: 12/03/2022
Just placed my last order with them, I am done, too many shipping issues over the years. Purchased 3 pair of pants on black Friday. I put in my new address, as I moved this year. Double and Triple checked that it was correct. When I get the tracking days later I see its being shipped to the wrong city. They shipped it to a previous address I had used last year, Now I get to drive 1.5 hours to get my pants from my in-laws.
I tried updating my addresses under my account and it wont let me, its broken.Duluth Trading Company
Date: 12/06/2022
We are very sorry for the issues this has caused our customer and we will reach out today to make things right.Thank you!Review fromJoseph P
Date: 11/27/2022
1 starJoseph P
Date: 11/27/2022
Worst company ever. Selected an item online and the charge was removed from my bank account before I closed their website. I immediately canceled the order 1 hour after the purchase and they refused to refund the my money.
Customer service was very rude.Duluth Trading Company
Date: 12/01/2022
We apologize for this issue with our customer and will reach out today to make things right with him!Thank you!Review fromDaniel Q
Date: 11/21/2022
1 starI placed an order on Oct 6th. $1361.45 CAD and on Nov 1st I reached out to see if I could get a tracking number
11:45 AM
Nicole
Hi Daniel!
11:45 AM
Daniel
Hi Nicole! I was chatting with kathy and got disconnected
11:46 AM
Nicole
Oh I am sorry to hear that. Let me pull up your order one moment please.
11:46 AM
Daniel
She wanted me to confirm my address. It's unchanged
11:47 AM
Nicole
********* is your new order number and it looks like she processed a replacement order for you with that address
11:48 AM
Daniel
This is a major inconvenience as it's snowing up here.
11:49 AM
Nicole
What do you mean? Did you not want a replacement?
11:49 AM
Daniel
I definitely need the clothes.
11:50 AM
Nicole
Ok we already have the replacement for the whole order submitted for you.
11:50 AM
Daniel
How does this even happen? This was almost a thousand dollar (US) order. I'm not happy at all
11:52 AM
Nicole
I am sorry for the inconvenience. If you would like you can call in and speak with a supervisor 866-***-****
11:53 AM
Daniel
K thanks Nicole
*3 weeks later...
10:18 AM
Brittany
Good morning, my name is Brittany, how are you today?
10:18 AM
Daniel
I'm good how are you?
10:19 AM
Brittany
Great, thanks for asking!
It looks as if you need to check on an order.
10:20 AM
Daniel
Yes please
10:20 AM
Brittany
I will be happy to check on this for you. One moment while I find the account please.
10:21 AM
Daniel
K thanks
10:26 AM
Brittany
Unfortunately it shows it shipped on 11/02, but I am not seeing any updates per UPS and Canada Post is unable to locate as well. It looks as if we need to process another replacement unfortunately.
*at this point I'm no longer interested
10:28 AM
Daniel
Is it possible to just cancel the order?
10:30 AM
Brittany
I can also process a refund back to the original form of purchase if you would like
10:30 AM
Daniel
Yes please
10:35 AM
Brittany
Thank you, we do appreciate your business with Duluth and hope you have a great day!Review fromTami A
Date: 11/18/2022
5 starsTami A
Date: 11/18/2022
My husband is a mailman and got bite by a dog while wearing your firehose pants. His pants never ripped. The bite broke the skin pretty bad but the pants were ok. I think it could have been a lot worse if he wasn't wearing your pants. Thanks for making great quality products.Duluth Trading Company
Date: 11/21/2022
Thank you for sharing, ****. We are so glad your husband will be okay. We are grateful our product was able to help!Review fromRoberta R.
Date: 11/01/2022
5 starsRoberta R.
Date: 11/01/2022
UNBELIEVABLE quality, fit and comfort in this pair of
Woman's Flex Work Denim Overalls!!!!! As an 82 year old farm woman, believe me when I say I know bib overalls. I live in them!! Needing a new pair, in a leap of faith, I ordered the touted as comfortable Flex Work Overalls. Quite honestly, I figured I'd have to return them because the advertising sounded too good to be true. Here I am, writing this review, wearing the Overalls ever since taking them out of the package. I don't want to take them off!! Yes, they are THAT COMFORTABLE!! I am 5'2" and weigh 130#. The size 10 fits perfect. I've been a customer for many years and just love their clothes that are so suitable for the working woman.Duluth Trading Company
Date: 11/02/2022
Thank you for the rave review, *******! We are so glad you are a happy customer!Review fromheather l
Date: 09/18/2022
1 starheather l
Date: 09/18/2022
Ordered 5 pair underwear and fleece lined pants for my husband. Received a woman's button down shirt and 5 pair underwear. Contacted customer service immediately. They told me I WOULD BE RESPONSIBLE FOR DRIVING TO THE UPS STORE TO RETURN THE WOMAN'S SHIRT... Let me reiterate. DULUTH sent me the wrong item. I contacted customer service and I am told that I HAVE TO SPEND MY OWN MONEY TO DRIVE TO THE UPS STORE TO RETURN THE WRONG ITEM BACK TO THEM. Absolutely, UNBELIEVABLE. So. I am sending everything back now. AND I KNOW there's going to be a problem with the refund because the return is going to have a woman's shirt not the men's pants that I ordered. THEY LOST A LONG TIME CUSTOMER WITH THIS. ******* ***** *****Duluth Trading Company
Date: 09/20/2022
We are addressing this customer under a separate submission and apologize for the issue.Thank you!Review fromDillon K
Date: 09/16/2022
1 starDillon K
Date: 09/16/2022
some time between 2019 and 2021 they switched manufacturing of their items from Vietnam to Honduras, and if you look at most recent reviews theyre all talking about how the quality has dropped significantly. for a company that claims to have ** **** theyre sure trying to pull ** on people.Duluth Trading Company
Date: 09/16/2022
We do apologize for any inconvenience our customer has experienced and hope to be able to help him again in the future!Thank you!
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