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Average of 33 Customer Reviews
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Review fromHeidi H
Date: 05/24/2023
5 starsHeidi H
Date: 05/24/2023
Carlos was very polite and professional. New his stuff and was helpful.
Midwest Heating & Cooling
Date: 05/25/2023
Thank you for the review, *****! We're happy that the Midwest Team and ****** in particular was able to make sure your system is ready for operation. Our goal is to provide the best services in Southeastern *********, and your review let's ** know we are on track to keep moving forward. We're available 24/7 so if you ever run into any issues in the future, we're here for you. Hope you have a good day. You Deserve The Best. Thank You For Choosing Midwest!Review fromGary M
Date: 05/17/2023
5 starsGary M
Date: 05/17/2023
I thought Jason was very professional and was sincerely interested in solving my furnace problem and did a very good job.Midwest Heating & Cooling
Date: 05/18/2023
Thank you for leaving a review, ****! Our goal is to provide every client with an excellent experience and we are happy that *****'s dedication to providing a solution for your furnace left an impression. We're happy to hear your system is running again. Please don't hesitate to give ** a call if you ever need a hand in the future. You Deserve The Best. Thank You For Choosing Midwest!Review fromGreg P
Date: 05/17/2023
5 starsGreg P
Date: 05/17/2023
Jesse was very professional and thorough. There was a mechanical problem with my AC unit. So he took me out to show me what it was doing and later he showed me a picture of the before and after of what parts were replaced. Very satisfied with service.Midwest Heating & Cooling
Date: 05/18/2023
Thank you for the great review, ****! The Midwest team really appreciates you taking the time to let us know how we're doing. Your technician ***** was especially happy that he was able to provide services that earned such praise. Our team is available 24/7 so if you ever experience any issues, just give ** a call and we'll make sure you get taken care of. You Deserve The Best. Thank You For Choosing Midwest!Review fromKarmelita M.
Date: 05/16/2023
3 starsKarmelita M.
Date: 05/16/2023
Heres the story. Prior to work install Bobby brought in the owner of the business to do an in-person thank you for our business and see the job. This project was pretty big considering we had a new furnace installed in our primary home attic with central air added to both the new furnace and basement furnace. Along with having new hvac install on our rental property. bobby was able to upsale my husband on a furnace that had nothing wrong with it other than being improperly installed back in 2011, the unit gave out amazing heat, never had to place heat over 76 unless we received single or negative numbers then we would have to place on 77. The last day of the primary house completion approx March 16th we still had cold weather in milwaukee and temperatures were around high 20's, 3 hours after install the unit was continuing to blow out cold air while set to 77 on the thermostat. i called over for a installer who was working on the rental next store who saw the issue and "fixed" the problem. This was a red flag for me but he shared that it was a minor oversight during install and was handled. Not yet two weeks after this "fixed issue" My husband call bobby to share that the unit was once again not getting up to temperature that was set at 77 for 27 degrees outside and my house was cold and wouldn't go past 71 or 72 and was blowing out cold air. We were put on the schedule to have this looked into and had a noshow, called bobby again put us on the schedule again and jason came out, who is their trouble shooting person, who said the problem was "fixed" and again we had the problem to repeat twice since and its now May 16. Now that the weather is warmer outside the furnace stays at a set temperature setting just not when its cold which concerns me for when winter time comes. Im very disappointed that the owner who came out to see the job hasn't reached out to apologize. We spent well over 50,000 and I shouldn't be afraid for winter and freezing. time for a new unit.Midwest Heating & Cooling
Date: 06/08/2023
Thank you for your honest review, ***************. Our team strives for perfect, but we do know that mistakes are bound to happen. When they do happen, we are committed to correcting the issues and ensuring that your home will be comfortable and that the systems will be ready for use whenever you need. Our team is on standby 24/7 so that if you ever experience any issues, we have the ability to address your needs in a timely fashion, something we are proud to be able to do. Thank you for your continued business with **, we are happy for the ongoing partnership and will continue to strive to provide you with our best services possible. If at any time you retain concerns or have questions, please feel free to email them directly to ***************************************** where you will be contacted promptly by a department manager. We want you to feel confident in your replacement decisions. Thank you again for your business.Review fromKyle B
Date: 04/09/2023
1 starKyle B
Date: 04/09/2023
Had my air ducts "cleaned". The whole experience was a joke they didn't complete the job and when I call they say they will return my call. Going on over a year!Midwest Heating & Cooling
Date: 05/25/2023
Hello ***, we apologize for the initial dissatisfaction with your duct cleaning and we want to make it up to you by coming out to ensure your ducts are professionally cleaned. We had an appointment scheduled for your for last month, but were told to hold for a later date. Our Service Manager has left different voicemails for you so that we can get you on the schedule for a time that works for you so we can correct your cleaning. At your convenience, please give ** a call back and we'd happily ensure your appointment is scheduled. Our mission is to make sure our clients are satisfied and we want to serve our clients better than anyone else. While we know we aren't perfect 100% of the time, we'd really appreciate the chance to make it up to you and to make sure your ductwork is free of dust. Hope to hear from you!Review fromZhenqing H
Date: 04/04/2023
5 starsZhenqing H
Date: 04/04/2023
We had a third-party contractor (Ahrens) evaluating our HVAC system at the same time as James (Midest Heating & Cooling) was working on a separate issue. James, who helped service an emergency boiler exhaust issue just 2 weeks back, gave a very clear recount of the exhaust event we had and the possible remedy for the future. Our Ahrens contractor mentioned on his way out that James certainly knows his stuff and trusts his better judgement when it came to all things boilers at the school. Thanks James (his team) and Midwest Heating & Cooling!Midwest Heating & Cooling
Date: 04/07/2023
Thank you, ********, for leaving Midwest Heating & Cooling a review after *****'s service visit with you. We believe whole heartedly in *****'s knowledge about boiler systems and are so glad to hear that he is an asset to helping you make sure your systems are operating well. ***** was very appreciative when we read your review to him. The Midwest Team is happy to help whenever needed, so please don't hesitate to give us a call again in the future. You Deserve The Best. Thank you for choosing Midwest!Review fromCarolyn B
Date: 03/16/2023
5 starsCarolyn B
Date: 03/16/2023
Dylan was on time, very polite, and kept us informed throughout his review of our furnace. He wore booties to cover his shoes and cleaned everything up when he was done. There were some repairs that needed to be done and Dylan reviewed everything with us and performed the necessary work.Midwest Heating & Cooling
Date: 03/20/2023
Youre the best, *******! Thanks for leaving Midwest Heating & Cooling a fantastic review after your appointment with *****. Were happy that they were able to get you taken care of and that they provided you with excellent service. If you ever need anything in the future, our team is available 24/7 with live dispatchers ready for action at a moment's notice. Hope to see you again. You Deserve The Best. Thank You For Choosing Midwest!Review fromJanet H
Date: 01/25/2023
1 starTech came to my house to do warranty work. The warranty work was performed however it came with a sales pitch trying to sell us over $4,000.00 of product we didn't need.I wish I would have had my own HVAC person, who I trust do the work, not an outsider.Review fromTony J
Date: 12/22/2022
5 starsTony J
Date: 12/22/2022
***** provided a level of service that is expected from a professional. He knows the equipment and interacted nicely with us including explaining exactly what he was doing and why. I would not hesitate to recommend Midwest Heating and Cooling, and *****.Midwest Heating & Cooling
Date: 12/29/2022
Thank you for leaving a great review, ****! We really appreciate you taking the time to let us know how we are doing. We will be sure to pass along your review to ***** and let him know to keep up the great work. Our team is on standby 24/7 so if you ever experience any issues in the future, please don't hesitate to give us a call and we will be sure to head your way. Take care. You Deserve The Best. Thank You For Choosing Midwest!Review fromJulie H
Date: 12/22/2022
5 starsJulie H
Date: 12/22/2022
Dylan came out to do a winter maintenance on my furnace and did a fantastic job. I was going to ask him about a change in the sound of the blower motor. Before I had a chance to ask him he mentioned that the blower motor was showing signs of wearing out and asked if I wanted it replaced. I told him "Yes" and he went out to his truck and grabbed a replacement. An hour or so later he was all done and my furnace was back to purring away like it had been last winter. This kind of consistently excellent service is why Midwest continues to be my HVAC service provider. My furnace is next to my basement study and keeping it both quiet and working properly is important to me.Midwest Heating & Cooling
Date: 12/29/2022
Thank you so much for the great review, *****! Our goal is to provide all of our clients with the best services possible and we are very glad that ***** was able to make sure your needs were taken care of. Our team appreciates the opportunity to provide services for your home and we hope to continue to be your experts of choice for a long time to come. If you ever need anything, please don't hesitate to give us a call and we will be sure to come right back out. Stay warm! You Deserve The Best. Thank You For Choosing Midwest!
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