Complaints

This profile includes complaints for Naturescape Lawn and Landscape Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Naturescape Lawn and Landscape Care has 41 locations, listed below.

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  Naturescape Lawn and Landscape Care

  12765 W Janesville Rd Muskego, WI 53150-3007

  
• 

  Naturescape Lawn and Landscape Care

  74 Halbach Ct Ste 244 Fond Du Lac, WI 54937-8626

  
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  Naturescape Lawn and Landscape Care

  121 Airport Dr Unit A Joliet, IL 60431-7967

  
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  Naturescape Lawn and Landscape Care

  370 Erie Ave Morton, IL 61550-9600

  
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  Naturescape Lawn Care

  2025 Leestown Rd Ste S Lexington, KY 40511-1000

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4th, 2022 my husband contacted Naturescape to have our lawn and my mothers' lawn treated. Our credit card was billed for $654.50. Both of our lawns have always been beautiful with minimal weeds. Naturescape came out and treated both lawns for what we thought was weed killer and preventative. As it turned out, the first treatment they used was a fertilizer. As a result, we ended up with thriving crops of creeping *******, crab grass, water grass, clover, and other unknown weeds that have crept into our neighbors' yards. I contacted the company and told them how unhappy I was, and I requested that they send a representative out to see for themselves. They did eventually send someone out to take pictures. He agreed with me that the weeds were "pretty bad". I requested a full refund. He said that he would show the pictures to his boss and get back to me. Eventually he did call and offered me a partial refund, which I did not agree to. I have called and left numerous messages. They have not returned any of my calls. I am still trying to get satisfaction in the form of a full refund of $654.50. I am very upset about having the worst looking lawn on the street. I want my lawn to look as beautiful as it did before Naturescape ruined it!!!

  

  Business Response

  Date: 11/02/2022

  We sincerely apologize for this situation, and (in addition to the refund) we have taken internal steps to provide better service going forward. We hope this resolution is satisfactory, but if not we will gladly continue working with the customer!

  Customer Answer

  Date: 11/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 13, 2022, the Naturescape service man came to spray my yard at about 9:30am. He sprayed a small part of the yard then left. I have proof of him coming and leaving without spraying 90% of my yard on camera. Video footage will show him leaving without doing the job that I paid for. Given the condition of my yard I believe he has done this all season.

  

  Business Response

  Date: 11/02/2022

  We sincerely apologize for the poor results and communication, and we appreciate the customer's patience while we work to correct these issues. We hope the resolution we provided is satisfactory, but if not we will gladly continue working with the customer!

• Initial Complaint

  Date:09/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Naturescape Lawn and Landscape Care (******, **) and asked them what Landscape ************ they provided. With the description of their services, none fell under the category of Landscape Care, it was all lawn care. The name of their company is misleading and I believe the BBB should change the description of this company.

  

  Business Response

  Date: 09/16/2022

  We apologize for any confusion regarding our company's name and the services we provide. Our ****** location does provide tree and shrub fertilization and foliar spraying, as well as treatment for mosquito within landscape areas, both of which services are considered landscape care rather than lawn care. 

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid around $700 in the past 2 years and have not received the service I was sold. I have asked to talk to management multiple times and never get a return call. The last **** at my home killed my grass in several spots and still I have a bunch of weeds. This **** had 6 week of experience and he said he was the most SR **** they had. I was told he left a week later after damaging my yard.

  

  Business Response

  Date: 10/05/2022

  We sincerely apologize for the poor results and communication provided, and we appreciate the customer taking the time to discuss these concerns further with us recently. We're confident in the solution we've put in place, but if the customer has any further concerns, we will gladly continue working with them!

  Customer Answer

  Date: 10/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  So far i have heard several promises but none have been followed thru on their part. They are supposed to come this week to start resolving my issues but I am less than confident they will even show up. I want to keep this open until they actually do what they have promised.
  
  Regards,
  
  *************************

  Customer Answer

  Date: 10/05/2022

  Not sure what else you need from me i gave you the facts and they did not dispute them. all they replied is they want to make things right but have yet to do so.Tell us why here...

  

  Business Response

  Date: 10/06/2022

  We apologize for any misunderstanding. Our local manager will be taking the steps today that we discussed with the customer. 

  Customer Answer

  Date: 10/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  So far i just have broken promises. Again, I am willing to give them more time to resolve this. can we revist in 30 days?
  
  Regards,
  
  *************************

  Customer Answer

  Date: 10/17/2022

  On Mon, Oct 17, 2022 at 6:42 AM ************************* <********************************************************************; wrote:
  

  They have come out and treated my yard and over seeded it as well. I would like to think all will be better but truly will not know until spring time. I am fine with removing the complaint but would like the option to review it again in 6 months when I will know if what they did actually works.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, Im writing to complain about this company service (Property# ******). I have been with this company for about two years. Im not satisfied the result. My back yard has a lot of weeds which becomes worse. Please check the attachments. I have complained many times about that, but the problem does not solve. I got a promise that someone would take a special look next time in a regular application on Aug. 3 when I called. I left a note (large paper) on the front door and hoping to let service person know what the problem is. The application invoice usually hangs on the front door after application, but this time the invoice went to my mail box. It looks like the person intend to avoid reading the note. I never get feedback about how to resolve the problem from them after complaints.My neighbor on the left uses ********************** company, his lawn looks great. I emailed them regarding my problem on Aug. 29, 2022, havent heard any word from them.As a dedicate customer, I hope they will work to resolve my problem and find a resolution as this company has made promise: Satisfaction Completely Guaranteed.A frustrated customer

  Customer Answer

  Date: 09/15/2022

  No, the company has no desire to try to solve the problem. No solution. I'm not satisfied.

  
  

  

  Business Response

  Date: 10/26/2022

  We sincerely apologize for this experience, and we have taken internal steps to ensure better service going forward. We hope that the customer is satisfied with the solution we provided, but if not we will gladly continue working with them!

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Finally, it took 3 months to receive their official respond. They offered $101.33 refund. I am NOT satisfied with the refund! We paid 6 treatments a year over $300 in fully,but I received 4 treatments. The $101.33 is just for the 2 treatments which they miss. This money must be returned. I ask another $101.33 to cover the mess causing by them, they didnt do their job. My backyard is full of weeds, most of them is Phyllanthus urinaria (Chamber bitter) which is hard to get rid of it. The weeds grow up and roots go so deep, hard to remove by hand.
  Regard
  
  
   [JH1]]
  
  Regards,
  
  ***********

  

  Business Response

  Date: 11/10/2022

  We have been attempting to reach the customer by phone but have been unable to speak to them to arrange the necessary resolution. If they will return our calls, we will gladly continue working to make them happy!

  Customer Answer

  Date: 11/11/2022

  I just talked with ****** (regional manager for the company) this afternoon after receiving his message in my voice box. He said I will receive a refund within 3-5 weeks. So, I need to wait to see what happens.

  
  

  Customer Answer

  Date: 12/13/2022

  I haven't received any word or the refund from the company as promised since Nov. 10.

  
  

  Customer Answer

  Date: 12/16/2022

  Just got a call from my local branch, she agreed to resend a check to replace the first check which was sent on Oct.07 (maybe expired), and also send another check for the rest of the amount. Hope everything will go smoothly this time. 

  I will let you know what happens later. 

  Customer Answer

  Date: 01/02/2023

  I mailed out the check they sent to me on Oct.07, the check was small portion of the refund, they have requested me to send it back so they promised that they would send the whole amount soon. I haven't heard back from them since Dec. 17. Frustrating.

  Customer Answer

  Date: 01/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Because the company did not do what it should do.  After 5 months of arguing and fighting, I finally received the refund.  Thanks to BBB for this platform, and thanks to the staff for their unremitting efforts.  Hope the company sticks to its promises and not just using it to attract customers, do what they are supposed to do.

  
  Regards,
  
  ***********

  
  

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed-up for lawn fertilizer and weed killer treatments in June, 2022 and paid $247.20 with credit card by telephone up front for the ENTIRE LAWN and the entire remainder of the season starting with treatment 2 (it was too late in the season for treatment one). On June 24, 2022, they came to my property for the first paid treatment. For some unknown reason they skipped treating the back yard - i.e., only treating about one-third of the entire lawn! I called the company indicating the problem and they said to call them back in about a week or two if the weeds were not dying. I waited about a week and called them back again expressing the weed problem in the back yard - they said they would get back to me. I waited a few more weeks and called again, they said they would have the owner call me. I never heard another word from them nor any other treatments. It has been 2 months since then AND NOT ONE WORD BACK FROM THEM! I believe they are going under! I DO NOT WANT THE FRANCHISE I PAID TO EVER STEP FOOT ON MY PROPERTY AGAIN, I WILL CALL THE BROOKFIELD POLICE AND HAVE THEM "BOOTED OFF" MY PROPERTY FOR TRESSPASSING! You have been warned. I have lived with three-quarters of a non-treated crappy looking lawn for the entire summer.

  

  Business Response

  Date: 09/02/2022

  We sincerely apologize for this, and we have processed a full refund to the customer's credit card. We hope that this resolution is satisfactory, but if not we will gladly continue working with the customer.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Nature Scape to spray weeds in my yard. They did not show when they said they would, but charged my credit card. I contacted the company and the office person was surprised the work had not been done and said someone would be out. I told her they should not have charged my credit card and if it wasn't done when she stated it would be I would contact the credit card and refuse the charge. Again they did not show so I disputed the charge. I then contacted the company's home office and someone showed; they were here less than 10 minutes and did a terrible job, but I was told if I contacted them between 10 & 14 days they would redo the spraying. I contacted them on day 10 and again day 12 and was told it would be resprayed. I never heard from them again, so signs in my yard no paperwork on my door no phone call. I then received a invoice and I contacted the company about them not respraying per their warrenty. They claimed they sprayed on June 22, I was out of town on June 22 but there was not signs and no paperwork left on my door and I still have the weeds they were to spray. I was told I was past the 10 to 14 days for their warrenty, but I don't think they ever sprayed, since they left no paperwork or signs. I talked to the home office and emailed the company and have not received any reply. Their invoice states if I don't pay by 7/31 they are going to charge 1.5% finance fee. I'm not going to pay until they do the work and they won't call or email back.

  Customer Answer

  Date: 08/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Nature Scape has contacted me concerning my complaint.  They did come out and respray the lawn, but still did not do a satisfactory job.  Instead of trying to get the job done per contract the manager offered to reduce the charge to half of the original charge, I accepted that offer in order to not have to deal with the company anymore: I had a check sent.  I would not recommend the company, dealing with them has been a nightmare.

  
  Regards,
  
  *********************