Complaints
This profile includes complaints for J.J. Keller & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 16 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
J.J. *************************************** has repeatedly sent unsolicited materials to our office, ***************** **** This is later followed up by invoices. We want them to stop contacting our office immediately and delete any information related to our company. Below is the identifying information from the latest invoice Bill to: ***************** *** (Attn: ***************************), ******************************************************************* Customer No.: *********
Business Response
Date: 03/03/2023
Attached letter was also sent to the customer. A credit for the amount of the invoice was also applied to the account and a company was put on a Do Not Contact List.Customer Answer
Date: 03/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We received the attached letter from the business. However today, ***** just tried to deliver another unsolicited package from the business that we have again refused. The matter appears to remain unresolved as we are still getting contact from the business.
Regards,
*****************Business Response
Date: 03/08/2023
Dear An,
I just received your additional concerns from the Better Business Bureau. Please know that your account was put on the Do Not Contact List last week when I emailed you. Unfortunately, it takes a few weeks to stop our mailings. I apologize for this inconvenience. Please continue to reach out to me if this continues. I sincerely want to make sure this is taken care of.
Sincerely,
***************************Executive VP of Marketing
***************************************
Initial Complaint
Date:01/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been receiving frequent calls from this company after telling them that we would reach out should we need anything further in the future; time and time again, they call back. We have taken it upon ourselves to hang up on the person calling instead of wasting everyone's time with their buy this or buy that pitch.Business Response
Date: 01/16/2023
Emailed ***************************** to get additional contact information that allowed us to put the company and phone number on a do not call/contact list. Please see attached letter that was emailed to *************
Customer Answer
Date: 01/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Company has received invoices over the past 3 months for services not provided. We have never contacted ************************* for service, employment, or had anything other business dealings with *************************. However, we started to receive multiple "scam invoices" requesting thousands of dollars. I've attached the most recent invoices. Thank you for looking into this. Sincerely, HR Manager.Business Response
Date: 11/29/2022
Attached letter has been emailed to ************ ***. All invoices have been cancelled and company has been put on the Do Not Call List.Initial Complaint
Date:08/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used their service online to file a **** (heavy highway use tax) with the **** After I filled in most of my information including my credit card information. I was informed I would have to use another service to pay the actual tax of $550. They would not be able to use my credit card to pay it. Which is why I needed to use their service. I called them on the phone. They told me they can't help me and they refused to refund my money or credit my card. They provided no service and refused to give me my money back.Business Response
Date: 08/30/2022
A refund has been issued. Please see attached letter emailed to ***********************Initial Complaint
Date:08/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
** Keller has been calling and harassing our business over and over again or months. When we first started our business we ordered a few products from them before we hired a consultant and now they just won't quit calling. They kept calling around April/May 2022 and every time they call it sounds like a scam and that it is legally required to have whatever product they are trying to hack. They also tried to convince me that we had some type of subscription service. We told them we had hired a DOT/Safety ***************** and we didn't need anything. I thought we had gotten rid of them. Just when I thought we had finally gotten rid of them, today they called and claimed we had an open invoice and they needed it paid or they were going to send us to collections. I told them no one on our team had ordered and to email me proof of authorization for this purchase. They instead sent me a $722.50 invoice #********** from 5.25.22 with absolutely no proof of authorization. I then followed up asking for proof of authorization again and they are claiming authorization was made over the phone and I asked for the recording as no one on our team has authorized this purchase and they are saying they legally cannot provide that. I then called the ** Keller direct line and spoke to someone that claimed they would have a supervisor cancel the order and that there would be no charge. I also told them that I didn't want to speak to the sales agent and he keeps emailing me with bullying/scam tactics, even asking for my business partner's information after I told him that I had followed up with his supervisor and that they had canceled the charge. I want this charge removed as I have no proof of authorization and once the charge is removed I would like our entire business to be put on the do not contact list because at this point it's harassment, scamming, and bullying.Business Response
Date: 08/10/2022
Subscription has been cancelled, credit memo applied and customer has been placed on the Do not Call List. Letter attached.Customer Answer
Date: 08/10/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for cancelling our order, adding a credit memo, and putting us on the do not call list.
Regards,
*************************Initial Complaint
Date:07/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern: Order# ******* I placed an order online from my account for a truck permit for the amount of $83.00. An agent called me to review the order and everything went accordingly. I get a notification my bank that an attempt for a charge of $206.51 from JJ Keller overnight. I call in the customer service and speak with a new agent inquiring why they are charging me this new amount and she tells me that's what the permits costs and they can't cancel because it has already been placed. I express that the agent never told me what the actual cost was when she placed the order and therefore I never agreed to pay the new incurred amount of $206.51. She stated the only thing she can do is review the call from the conversation over the phone I had with the previous agent and one of the other representatives will be in touch with me about the matter. I received and email breaking downs the cost and a letter stating the following: This notice is to confirm that after reviewing the information you disputed on order #*******, we have determined that the permits were ordered to match the way they were originally requested, and therefore you are responsible to pay for the charge of this permit. We listened to the call taken by our agent, and we found no record that the total cost of the OR permit was discussed. Well, EXACTLY my point it was NOT DISCUSSED. Your agent assumed that's what I needed . I never authorized to be charged for ****** and neither your agent disclosed that to me. I also requested a copy of the presumed recorded call ( which I have not been given as of 07/26) . Lastly, I would like a billing adjustment for the amount I placed the order for $83.00 and no more.Business Response
Date: 08/01/2022
The attached letter has been sent to ***************. The total charged has been removed.Customer Answer
Date: 08/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************
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