Reviews
This profile includes reviews for J.J. Keller & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13 Customer Reviews
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Review fromDave H
Date: 06/19/2025
1 starHorrible company!! I agree with past reviews from other customers; run as far as you can from this company. After telling a sales associate I need a product that I can use as a checklist to make sure I applied for all preliminary actions such as an MC number, IFTA, IRP etc... I was recommended a product called Fleet Mentor. Upon viewing the product I realized it is software to manage a fleet of drivers. I am a single member LLC. I never came close to communicating to JJ Keller that I need fleet management software. I was charged $950 and JJ Keller won't be let out of the agreement unless I agree to buy another product that cost more over the same length of a year. The sales person failed to listen to my needs and furthermore, why was I recommended fleet management software if I am an single member LLC. The sales person did not gather pertinent information to recommend the correct product. It appears they are programmed to sell to get their commission without knowing customer needs or product information. One star is a far better rating than JJ Keller deserves.Review fromKathryn K
Date: 09/25/2024
1 starKathryn K
Date: 09/25/2024
DON'T DO IT. I will never utilize this company again. It has been a nightmare of recurring (2x/week) invoices and nonsense being mailed to me that I seem to be unable to stop. Once you sign up, you are their prisoner. RUN - do not walk - away.
J.J. Keller & Associates, Inc.
Date: 09/30/2024
Dear *******,Our sales leader reached out to you and indicated that he has taken care of your concerns. We have also put you on our Do Not Call list. Please let me know if you have any additional questions.**** ********* ***************************************Review fromDanson K
Date: 08/29/2024
1 starDanson K
Date: 08/29/2024
This company deserves a ZERO star rating!!! My company has had subscription for training modules for years but now, for the craziest of reason, we are not able to assign drivers the training because we don't have enough points!! The sales people says it is the technical dept that needs to solve the issue and the technical dept says it is the sales people!!! I have been on the phone with them over 12 times and they are simply not able to resolve the issue! WORST company ever!!! I am shopping for other companies that offer better customer care services!!J.J. Keller & Associates, Inc.
Date: 08/30/2024
****************** Care Manager from our ******************* area will be reaching out to you. Thank you for bringing this to our attention.***************************Review fromZach Z
Date: 07/11/2024
1 starZach Z
Date: 07/11/2024
JJ Keller has been harassing's us with constant phone calls some times multiple a day over the last few months. When you ask to be put on the no-call list they still call. There are other companies out that offer similar products without the harassment, we would encourage you to go with them.J.J. Keller & Associates, Inc.
Date: 07/12/2024
Dear **** I apologize you are still getting calls when you have requested to be put on the Do Not Call list. I will look into this and follow up with you via email.***************************Review fromtim t
Date: 06/28/2024
1 startim t
Date: 06/28/2024
This people just do not listen. We have asked, and finally told, them to stop with the constant barrage of marketing phone calls and emails.This blatant disregard for the requests to stop is terrible.Social media is next for the complaintsJ.J. Keller & Associates, Inc.
Date: 06/29/2024
Dear ***,We apologize for the experience you have had with us. Please know you will be place on the do not call/do not contact list. Please reach out to me if you have any additional questions.*************************** ***************************************Review fromCameron S
Date: 06/20/2024
1 starCameron S
Date: 06/20/2024
This is the spammiest company I have ever done business with. Back in 2019 I bought some safety decals from them that were less than $20. That was my first time doing business with them. Ever since then I have been INUNDATED with snail mail ****, emails, calls, and texts, despite multiple requests to stop sending me information. There are many other reputable companies you can get safety info and materials from. Do not make the same mistake I made. NEVER DO BUSINESS WITH J.J. KELLER!!!J.J. Keller & Associates, Inc.
Date: 06/21/2024
*******,Your account has been placed on our do not call list/do not promote list. Thank you for bringing this to our attention. *************************** EVP of Marketing J. J. ***************************************Review fromKyle P
Date: 02/22/2024
1 starKyle P
Date: 02/22/2024
Absolutely horrendous for a small business. Their customer service is poor. I purchased their ELD system, Encompass, and developed issues that related to noncompliance for the line of work I perform. They tried assisting me in different ways to meet compliance, even though I had asked to return everything. They refuse to honour their return policy, and every time you try to return stuff, they just transfer you to a different department.J.J. Keller & Associates, Inc.
Date: 02/26/2024
****,Our product support manager followed up with me regarding your return requests. Thank you for your feedback and trying our ELD. Please let me know if you have any other concerns.Sincerely,***************************Review fromMike V
Date: 02/21/2024
1 starMike V
Date: 02/21/2024
Very poor customer service. Went to cancel an order, 2 hours after placing that was told would take 1-2 business days to process. Could not cancel because they made a label already.J.J. Keller & Associates, Inc.
Date: 02/23/2024
****,We apologize for your experience. Our sales leader has contacted you regarding your request. Hopefully this meets your expectations. Sincerely,***************************Review fromlena c
Date: 02/15/2024
1 starlena c
Date: 02/15/2024
Whomever does there ergo training needs to be fired and told to go to the gym and come back when their spine and muscles actually improve to do more than just type and talk like you know something, I've seen so many examples of improper lifting you guys claim is proper, I can't tell the difference between J.J. Keller and *********************** with all the misinformation you guys regurgitate in these videos. If I get a workplace injury I will state I was following your guidelines and the attorneys can talk it out from there, but I since I will never follow your training I know I'm ok and in better health than ever following your procedure.J.J. Keller & Associates, Inc.
Date: 02/16/2024
****, we understand that you disagree with the training. Please know that all J. J. Keller training for the workplace aligns with OSHA regulations and with the best practices our experienced team members recommend from time in the field.Review fromSebastian F
Date: 11/30/2023
1 starSebastian F
Date: 11/30/2023
Karen ** Associate Client Service Manager/JJ ****** admitted on November 9th to processing delay by their very own auditing team for one of my drivers DQF, violating their 2-business-day commitment. Which lead to my company being penalized and reputation being damaged.J.J. Keller & Associates, Inc.
Date: 12/04/2023
*********, thank you for bringing your concern to our attention. We are reviewing our records to identify any opportunities to improve our process.
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