Reviews
This profile includes reviews for J.J. Keller & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13 Customer Reviews
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Review fromShannon G
Date: 05/02/2023
1 starShannon G
Date: 05/02/2023
Illegal Use of *********************************** I use JJ ****************** for their labor law poster subscription services and have it set up to renew automatically with my company credit card.Today, I received an expense on my card that did not quite seem right. As usual, I had to call and request a copy of the invoice and receipt. I found that the receipt was in someone else's name-a manager within our company but a completely different location and department and we have no connection with one another-and that his services were charged to my card.When I spoke to a sales rep (no name was given) on 5/2/2023 and explained I did not authorize this charge, have no idea what it is for, and asked why it is on my card, I was told, "We charged your card because it was the only one we had on file for your company."I then asked to have the charges reversed, the rep answered "I cannot do that," and did not offer any additional information or solution.My finance department has reported this as fraud and has had my card cancelled.Aside from this egregious act, JJ Keller's customer service is far below subpar and I would not recommend their services at any level.
J.J. Keller & Associates, Inc.
Date: 05/03/2023
*******,I will be reaching out to you directly via email to resolve this issue. I sincerely apologize that you received this type of service.Sincerely,***************************Review fromShannon N
Date: 02/13/2023
1 starShannon N
Date: 02/13/2023
I used Driver Qualification and Drug & Alcohol services as a sole Owner/Operator. Terrible communication. Near impossible to get ahold of the right person. Cant sign-in online, says I am not a user even though I am still getting billed and have saved sign in info that I used many times. Can’t cancel because customer service cuts me off every time they try to transfer my call and no one responds to the live chat.J.J. Keller & Associates, Inc.
Date: 02/14/2023
*******,I will be emailing you today to get a phone number from you so we can work to resolve this issue. Thank you for your feedback. ***************************Review fromFrank S
Date: 08/15/2022
1 starTerrible customer service. Charged company credit card for filing "in progress" that was never filed. I called customer service requesting the return in progress be deleted and credit be issued, his response "You authorized the charge, we aren't going to credit you."Then he failed to delete the return in progress. Great job JJ Keller, your offshore customer service *****.
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