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Business Profile

Commercial Products Distributors

SAS Group

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Products Distributors.

This business has 1 alert

Complaints

This profile includes complaints for SAS Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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SAS Group has 4 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i made a clothing purchase on 2/25/25 in the amount of ***** from a company called ***********. i received my order and nothing fits. order#Cmd250225160211319. i have made several attempts to return items and was told not to send back to the address on the package! i have been waiting for return information and to no avail. i am a widowed senior and can not afford to lose this amount of money. please help!

    • Initial Complaint

      Date:11/01/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Theyre charging my business card $7.99 per month 2x and I have nothing to do with them. I am a run retail shop in ****, **. I cant get through to them via phone. The new card will require many phone calls and paperwork to my vendors and delays in shipments not to mention my time.

    • Initial Complaint

      Date:09/11/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a flight with SAS from ********** to ****** (MZNX9F). Although just having hand luggage I was selected out of a group of Scandinavians as the only foreigner and was forced to check in my bag despite most of them having more luggage than me. Firstly having to deal with extremely rude staff just to find plenty of space on the plane. I then waited 30min for my bags just to find them soaking wet; not just outside but inside as if they had been opened and left in the rain. Over $200 of gifts I had bought in ***** ruined to the extent I could no longer gift them.

    • Initial Complaint

      Date:05/30/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SAS Group, *** claims to be BBB accredited on their website: **************************************** contacted the company with an issue I was having (I ordered products from them, and have not received them; I have received three "shipment notifications" saying delivery was attempted, but no one has tried to deliver my products (we have locked mailboxes, a local post office where packages can be picked up, as well as receiving delivery from other vendors at our home on a regular basis, including on the dates the shipper supposedly attempted delivery). The phone is not answered professionally (the customer service agent said "Hello? Who is this?" and when I asked if I had reached SAS Group, he said, "yeah, what do you want?". He then refused to give me his name. I explained my situation and he said "that's a shipping issue, it's not our problem." I told him if he wouldn't help, I would simply contact my credit card company and stop payment, at which point he said he would report me to "the bank" for fraud.I doubt this is a legitimate business at all, however, even if they are, they are totally unprofessional. They have the BBB seal on their website. I have reported them to Amazon, and I have filed a complaint with **************** (who assured me that stopping payment for goods not received is in no way "fraud").

      Business Response

      Date: 05/31/2023

      all Amazon customers contact us through Buyer messages.

      *************************** has made false statement on different sites.

      Please see the buyer messages statements below regarding Ms. ******** order/shipment. Please note Ms. ******** package was delivered this morning at 11:20am

      Ms. ******** has filed a chargeback which I have advised Amazon & **************** Ms. ******** authorized the transaction there's no Fraud on our end even though Ms. ******** received the goods.

      **************;***********************************************************
      Order delivery inquiry from Amazon customer ***********************************(Order: ********************
      May 30, 2023 10:33 AM
      I have two notifications saying delivery was attempted but there was a problem/ the business was closed. This is my home, and we receive Amazon and other deliveries here daily (including over the weekend/ in the last few days). There is no problem and our security cameras show several successful deliveries in the past few days, and zero attempted deliveries. If I dont receive my product in the next 48 hours I will call **************** and tell them this is a fraudulent charge (based on not having received it and the dishonest information about attempted deliveries) and they will reverse it. Please respond and let me know whats going on.
      May 30, 2023 11:16 AM
      we will have to contact amazon and the bank and let them know that you are committing a Fraud yourself along with this message. There is no error on our part this is a carrier issue.
      It looks like someone already contact the carrier
      May 30, 2023 11:20 AM

      1Z6YV568YW47191050
      On the Way
      Rescheduled Delivery
      May 30, 2023 1:33 PM
      You have now threatened to report ME for fraud if I stop payment for non-delivery. That is unprofessional and unethical; if I report to my credit card company I did not receive this product IN NO WAY IS THAT FRAUD. Do not threaten me. Do not tell me this is a carrier issue. Fix the problem and respond to me in a professional, appropriate manner.
      May 30, 2023 2:22 PM
      Tracking shows rescheduled Delivery. you made a written statem to contact your bank that we are a fraud. we will provide proof to the bank. that there is no fraud on this matter.
      if you need any updates on your package contact the carrier.
      May 31, 2023 9:12 AM
      UPS  takes the package to **** TO COMPLETE THE DELIVERY
      **** TRACKING 92612903097540511018015445
      Expected Delivery on
      WEDNESDAY
      31
      May
      2023
      between
      8:30am and 12:30pm
      Your item is out for delivery on May 31, 2023 at 6:10 am in *****************************

       

      Package was delivered today at 11:20am


      Customer Answer

      Date: 05/31/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The seller is being dishonest and not taking responsibility for the issue. I tried to get help from them when their shipping company claimed (falsely) that they had attempted delivery twice- they never attempted delivery. The seller refused to help me and threatened to report me for fraud. According to the *** tracking number, this item has been delivered to my locked post box well over a week after it was supposed to arrive. If it is there, I will return it to sender. The seller lied, was unprofessional, refused to take responsibility or offer any recourse. Their customer service representative was totally unprofessional and did not answer the phone using the business name, and neither would he give me his name. They claim on their website to be BBB accredited. Please see their landing page: ***************************************. According to the BBB, they are not. 

      This is clearly an unethical, shady business. They cannot even spell my name correctly in their correspondence. This is not about the roughly $40 I spent on this product. This is about shady business practices and claiming to be BBB accredited when in fact they are not.

      Regards,

      ***********************************

    • Initial Complaint

      Date:12/14/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi! I ordered TWO a as seen on TV product Beacon Beam XTREME head lite4 to 6 weeks for delivery by **** So I decided recently to check on my order status?no one answers the phone they gave me a customer service number from an automated system which is ************ and no one answers the phone this is scary Im afraid these people or company is not HONEST! I just want to check on my order and theres no way to get in touch with this company even on beaconbeamXtreme website were I ordered this on line. I just want my package they got my money I dont have the product!12:55PM/WED DEC 14,my land line house phone ************ my cell #**************.Thank You! For helping me in the matter of this regard!and I wish you all very merry Christmas! And a very Happy Healthy, New, Year! May you all live very happy and healthy life! My mouth to GODS EARS! AMEN! P.S I wish you all peace and be safe may *** Richly Bless YOU! AMEN! Sincerely Yours MR,*************************. Vena????????????

      Business Response

      Date: 12/15/2022



      Better Business Bureau
      10019 *****************************************
      *********,** 53214

      RE: **********************;                                                                            

      Dear *******************

      I received a letter from your office stating that ********************* of ***********, ** has filed a complaint.

      *********** made a purchase from SAS Group, **** It is a product called Beacon Beam Xtreme, which he purchased from our website on December 2, 2022 in the amount of $36.97. This amount includes shipping and handling.

       ************ contact me on December 14, 2022 13xs he was very rude I tried explain to him due to overwhelmed of orders we are currently out of stock on the Beacon Beam and his order is on backorder, he stated we took his money and he wants the goods. I advised him his card was not charge, we do not charge the card until the items ship. ************ just kept talking over me.

      *********** stated he will be contacting the Better Business Bureau & Attorney General which he is more welcome to do so.

      To avoid further issues with ************ I decided to cancel his order.


      Customer Order# ********************
      Status ************************************************************************** Manager
      ********************, Inc
      220 ***************
      *********,** 10591
      ************
      *********************************

       


      Void Payment
      2022-12-14 14:29:41
      Successful. to **** #**** API
      Cancelled
      2022-12-14 14:29:41
      Order Cancelled
      Backordered
      2022-12-02 13:50:06
      Backordered
      HEDMN01
      HEDMND01 BIBIADM
      Order Uploaded
      2022-12-02 05:25:21
      Order Uploaded Successfully BIBIADM
      Payment Authorization
      2022-12-02 05:25:20
      success
      success: true
      result
      message: This transaction has been approved.
      code: 1 BIBIADM
      Received
      2022-12-02 05:25:18
      Order Received via API BIBIAPI

    • Initial Complaint

      Date:11/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the duraflame 19 inch smokeless fire pit from my local ******* and it smokes a ton with premium dry firewood. I believe it might be an issue with the airflow on my particular unit. I contacted them, but they never returned my attempts to contact the warranty department.

      Business Response

      Date: 11/22/2022

      HI ****, WE SENT *********************** AN EMAIL- PLEASE SEE BELOW

       


      ***********************

      This is the Duraflame Fire ******************** department,following up with a complain you submitted to the Better Business Bureau.

      While we are unsure of what type of fuel/fire wood you are using,there is always going to be some smoke associated with the fire pit, which is why it is marketed as a low smoke fire pit - - https://www.walmart.com/ip/Duraflame-Stainless-Steel-Low-Smoke-Fire-Pit-19/819689943.

      There are no issues with air flow in the units unless there is not proper ventilation around where the fire pit is located. If the wood is wet or not dried properly, there will be smoke associated with the burn.

      If you would like to discuss this further with customer service, please let us know a good time to contact you and we will call you at the number below.
      For the fastest response, please reply to this email.


      Thank you,
      Duraflame Fire ********************
      ***********************
      Customer Service Manager
      220 ***************
      *********, ** 10591
      914*333*7414 Direct
      914*332*7859 Fax
      *********************************

       



    • Initial Complaint

      Date:08/11/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oder number ****** Company sent order by ****** Order never received. Tracer by ****** Brush says ***** said it was delivered to my address. Not true. I paid $81.08 and have never received my package. Neither ***** or ****** Brush will physically look for it

      Business Response

      Date: 08/11/2022

      Thank you for taking the time to contact me but this is not our order number ******.  I am not sure what  the product is. It looks like this was place with The ****** ************************************************************************************ Manager
      ********************, Inc
      220 ***************
      *********,** 10591
      ************ Direct
      ************ Fax
      *********************************

      Customer Answer

      Date: 08/11/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ***************

    SAS Group is NOT a BBB Accredited Business.

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