Complaints

This profile includes complaints for SWAT Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SWAT Environmental has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SWAT Environmental

  16680 W Cleveland Ave Ste C New Berlin, WI 53151-3550

  
• 

  SWAT Environmental

  2000 S 4th St Milwaukee, WI 53204-4020

  
• 

  SWAT Environmental

  141 Parker St Ste 111 Maynard, MA 01754-2179

  
• 

  SWAT Environmental

  7325 S Revere Pkwy Ste 505 Centennial, CO 80112-4472

  
• 

  SWAT Environmental

  839 E High St Lexington, KY 40502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 10/2021 SWAT Environmental was contracted to mitigate Radon from *************************************************************. SWAT Environmental guaranteed results of less than 4.0 pCi/L and we were given a warranty that was good for 5 years. The system was tested post completion and failed to mitigate promised results. I contacted the company to check their product and then was told to have several test done at different lengths of time as suggested by ****. Those test results were completed by different laboratories and all rendered results over 4.0 pCi/L. SWAT received results direct from these laboratories and was fully aware of increasing level. I have had numerous conversations with the technicians who fail to mitigate, check or evaluate their equipment. SWAT has willfully and intentionally exposed my family to unsafe levels of deadly Radon.

  

  Business Response

  Date: 10/20/2022

  We have attempted to mitigate the radon in this house on at least four occasions with multiple techniques and equipment. The home sits directly on bedrock which it makes very difficult to move air. It also is difficult to find the entry points that the radon may be leaking through because majority of the basement is finished. We have already spoken to the PA ********** of Environmental Protection, and they understand the situation. We are in the process of issuing a full refund to the customer. 

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had SWAT Environmental installed Radon Mitigation system at my house, the technician's name was ******. After that, every time I got heavy rains, the water ********** from the cut in the roof where the pipe goes through. SWAT Environmental sent 2 technicians out ***************** none of them can fix the leak. One technician (******) told me he would talk to his manager to send a roofer to replace the roof boot, which is July 8th, 2022. After that, I haven't heard anything back from SWAT Environmental. Last time I called them at Sep. 9th, I was told a manager will call me back in 1 or 2 hours. Never received any phone calls from SWAT Environmental. I just want SWAT Environmental to fix the leaking they caused.

  Customer Answer

  Date: 10/05/2022

  For case ID ********:

  
  I received 2 phone calls from the company. They said they will send a roofer out to fix the roof boot. But I haven't seen any roofer yet. Still waiting on that.

  Thank you so much for your help!

  

  Business Response

  Date: 10/20/2022

  We are in the process of working with the customer and have hired a roofer to assist us with the issue. 

  Customer Answer

  Date: 10/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****************
  

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sent a very angry employee to install unit. He knocked out a vent from crawl space and violated building and electrical codes.

  

  Business Response

  Date: 09/14/2022

  We attempted to reach out to the customer on 8/31/22 and 9/1/22 with no response. If the customer would like to discuss and resolve the situation we would like to get a return call.  

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The SWAT Environmental installation violates both KY building code and Ky Electrical code.  Please refund all of the charges made by you and remove the unsatisfactory installation.  I will get another acceptable firm to install Radon removal properly.
  
  Regards,
  
  ***** *************************

  

  Business Response

  Date: 10/10/2022

  We would like an opportunity to resolve the issue and have attempted to reach out to the customer multiple times with no answer and no voicemail being set up which doesn't allow us to leave a message. Please give us a call at ************ and select option 2 for service. 

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a home which a elevated levels of radon so the sellers paid this company, SWAT environmental, to handle the problem. The man shows up and cant find a place to install the equipment without leaving holes in ceilings and poles in closets so I asked him to call his boss to see if hes ever encountered a home where the utility room is located on the front of the house instead of the back (that seems to be a problem!) he refused and went on a spill about how hes been doing this for 5 years therefore needs no help so I find a wall leading to the backyard in the game room since the utility room was a problem. He proceeds to work and then he replaces the sump pump with one that is submersible but the problem is he only has one that isnt working right and will not shut off! So he calls his bosses (now he needs advice-go figure!) but he assures me that he has to install it just to see if the ventilation system is running but h*** be back to replace it with one that is working properly. So I reluctantly agree and finishes the job the system is working. The problem is that it has been 3 days and several phone calls and no one has called me back or came back to complete the job they started! They removed a working sump pump that was brand new and replaced it with one that will not shut off once it starts! I cant get ahold of corporate or anyone. I have left several messages and I cant believe this so called company! So now when my system is messed up, I most certainly cant call them, they cant even come back and finish the job they started! The kicker is that the sellers have already paid them and even charged them for the broken sump pump they installed! I need help! I need to find the address of this company so that I can file a lawsuit or for them to reach out to me and make this right, immediately!!!!!

  

  Business Response

  Date: 09/13/2022

  We spoke to the customer on Monday 9/12/22. We are in the process of scheduling a Technician to return back to the property. 

  Customer Answer

  Date: 09/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as they follow through. If not I will be taking this matter to court.
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mid july,2022; faulty installation, tore up a code required exterior vent, billed me $817 of which not more than $200 is valid if they allow me to keep the fan mother. I must replace the vent after the faulty radon system is removed. A local radon reduction installer reviewed pictures of the installation by SWAT Enviromental and stated it violates code in several respects and must be removed and properly reinstalled. The local installer stated his opinion that a full refund of the $817 is appropriate.

  

  Business Response

  Date: 09/02/2022

  We attempted to contact the customer on 8/31/22 and 9/1/22 with no answer. Customer does not have a voicemail set up so we are not able to leave a message.