Complaints

This profile includes complaints for SWAT Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SWAT Environmental

  16680 W Cleveland Ave Ste C New Berlin, WI 53151-3550

  
• 

  SWAT Environmental

  2000 S 4th St Milwaukee, WI 53204-4020

  
• 

  SWAT Environmental

  141 Parker St Ste 111 Maynard, MA 01754-2179

  
• 

  SWAT Environmental

  7325 S Revere Pkwy Ste 505 Centennial, CO 80112-4472

  
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  SWAT Environmental

  839 E High St Lexington, KY 40502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Appointment was scheduled for them to evaluate an existing system which they installed. They took my credit card number to reserve the appointment. No one showed up. No one called. No one returned my calls. The business (who is no longer with doing business with) has my credit card information.

  

  Business Response

  Date: 07/17/2025

  We spoke to you on 7/15/25 and you stated you no longer needed our services. We have removed your credit card information from our system. 

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  After no follow up action from the company (showing up for the appointment, returning my phone calls, etc), I did go with another provider. I am glad that they have deleted my credit card information but still have no idea why they chose to have such poor business practices with an existing customer. It makes no sense. When I s**** up, I apologize and make it right. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,SWAT Environmental emailed "yes, radon reduction is typical between 80%-90%." when I asked if they can guarantee >70-80% reduction in basement Radon level. They installed a Radon system in summer 2024 and I paid. However, the radon level did not decrease at all through the year, and they asked 300 dollars more for a second suction point to give a ******** regards,

  

  Business Response

  Date: 07/02/2025

  Our technician came out on 6/3/25 and as he stated you need to retest with a charcoal test when it is not raining which you had done previously. When our technician was on site your continuous monitor was reading at 2 on the first floor. 

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  My continuous monitor reads around 2.5 on first floor and around 5 in basement for no rainy days where the radon system is. If you prefer me to test it using charcoal test, please send a new test kit to me. The issue is basement and the continuous monitor shows no improvement compared with before. Thanks!

  
  Regards,
  
  *** ****

  

  Business Response

  Date: 07/03/2025

  Our service team will be sending a charcoal test kit to retest. 

• Initial Complaint

  Date:06/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** installed a radon mitigation in my home on 06/06/2025. The technician rushed through the installation and in the process drilled through the electrical lines to the outlet that services the sump pump. Due to this, we had to hire an electrician to fix the damages. I immediately called the person I was in correspondence with by the name of ***** *****. We requested multiple times via phone and email if someone could come out and check the installation of the system as not only did the tech damage the electric, the sealant/caulk application to seal off the sump pump was heavily applied and as a result dripped into the sump leaving gaps before drying. **** did agree to cover the expense of the electrician which they deducted from the total bill. As any reasonable homeowner would be- we were concerned about the shoddy installation and simply wanted someone to check the system and address our concerns in a timely manner before we paid the remaining balance due. Instead, our calls and emails were left unanswered in which SWAT ghosted us. Since 06/06/2025 we have sent multiple calls to multiple people/contacts and an email seeking resolution to address these stated issues. I sent a final email on 06/20/2025 stating that I will seek out another radon mitigation company to help us to check if the system is in working order. As of this morning on 06/25/2025 I received a grossly unprofessional voicemail from an employee of **** by the name of ****** threatening us for payment or else be sent to collections and a lien placed on my home. This is the first time we ever heard from this person or anyone from **** about getting this issue resolved. After consulting legal advice, we paid the final balance today and will be escalating our case for damages/and the cost of fixing and repairing an unfinished job. Our *************** Realtor was informed of our situation and informed them against referring them to clients as they are an unprofessional, untrustworthy business.

  

  Business Response

  Date: 06/26/2025

  Our service team reached out to you and left a message on 6/16/25 and 6/20/25 letting you know we could not come out for service until the invoice was paid. Since the payment is now processed and paid as of 6/26/25 we can now come out to the home and address any concerns you have. Please give us a call and select option 2 for service and they can get that set up for you. 

  Customer Answer

  Date: 06/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was not contacted by the business on those dates nor was any voicemail or text left.  I only received the call threatening a lean on my house from ****** on 6/25.  I am not asking for a service call, I simply wanted a manger to come out and look at the shotty install job and ensure the system was working prior to payment since it was not on when the tech left.  I still want a manager to come out and inspect the system. Not another inexperienced tech. I have since paid the invoice still with an inop system.
  
  Regards,
  
  ** ******

  

  Business Response

  Date: 06/30/2025

  The manager has the ability to review the photos of the system to check the quality of the work. If you are still experiencing issues with the system, then please contact our Service team so they can have it addressed. 

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a radon mitigation system installed on 7-1-21. Recently our sump pump went out and had to be replaced to avoid a flooded basement. The sticker on the sealed cover stated that we were to call so we could get instructions to properly re-seal the cover. Over the last two weeks we have called and left several messages, we have attempted a chat that ended in being transferred to a text message that said we would receive a return text shortly. We did not. We have texted that number, all with no response. The radon levels in our basement were significant and posed a health hazard. We need to get the system sealed back up as soon as possible.

  Customer Answer

  Date: 05/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  The business has contacted me and has remedied the issue yesterday.  Please note the file or close the complaint.
  
  Regards,
  
  ***** *******

  
  

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The previous homeowner installed a radon system by this company a month before I moved in. It started beeping a couple years later, and I called the company for service starting April 1st 2025. I have called them constantly since then and cannot get someone on the phone or get a call back. I have left multiple messages with my personal details so they can get in contact with me. It has 29 days, almost an entire month.

  

  Business Response

  Date: 04/30/2025

  Sorry about the delay in getting back to you. Glad that we were able to connect and get a service visit scheduled. 

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previously SWAT environmental installed our Radon Mitifation System. Recently we have had strong winds in our area. The brackets on the outside of the house that hold the large venting pipe that goes up to the roof may not have been installed tightly enough. The screws holding the brackets became loose and a neighbor noticed that the large venting pipe was basically flapping in the wind. My husband is in his late seventies and can not safely get up on a high ladder, which we don't have anyway, to reattach the brackets.I have left detailed messages for the *********************** both by phone and using their online chat, and not received any response thus far. As I mentioned to them in my phone messages, I don't recall if the mitigatiom system installation is under our name or the realtor who arranged it, and I provided them with my address and contact information. In order to prevent the pipe from further flapping around and maybe breaking off, I attached it in a couple of places with duct tape as I didn't hear back from ****. This is definitely not strong enough to hold it for long though but all I could do on my own.I am just asking that they replace or repair the attaching brackets soon as possible.

  

  Business Response

  Date: 04/20/2025

  Apologize for the delay in getting back to you but someone from our Service team will be reaching out to you to get this taken care of. 

  Customer Answer

  Date: 04/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,
  
  ***** *******

  
  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2018, we ordered a radon mitigation system installation from ****. ** it was a condition of the home purchase, we split the cost with the seller. Unfortunately, the system was incorrectly connected to a drain termination originating in the laundry room not a proper collection ****** a result, the system never worked. Over the years, I placed repeated service calls. Each time, the technician would leave and I would retest the levels. For continuous monitoring, I bought an Airthings Wave and an Airthings Corentium to monitor the levels, but the levels never dropped. These levels continued for years, but since it was primarily a seasonal place, I would place a service call and have a technician come out once per season. The seasonal cycle was due to the technicians often refusing to work when there was ************ on the ground around the unit, which is ***************** 2023, my son attended a local university and began living in the home full-time, making resolution more urgent. After renewed outreach, I got a technician scheduled for 4/29/2024 at least the 4th visit since install. I believe the technicians name was Al. He removed the original pump, confirmed it was incorrectly connected, and said, "The original guys were idiots the way they did the installation, and there was very little material removed from below the slab to make the collection effective." He then installed a new pump, a new hole through the slab, and a new collection pit.Weve now had a year with daily levels <3pCi/L, averaging 1pCi/L. Despite multiple technician visits, no one identified the original flaw until Al. ** a result of the work by the original technician, never discovered by the subsequent technicians, we lived for many years with unsafe radon levels.The final issue: I was charged $820 for Als fix, despite the system having never worked properly due to ***** initial error. Al suggested I seek a refund, but after months of monthly calls, Ive had no response.

  

  Business Response

  Date: 04/18/2025

  Each time our technicians came out there was services and materials provided. 

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I understand the business' position is that the technician's provided time for each visit. I do not think they provided additional materials at any of the return visits, but perhaps I'm mistaken. Regardless, that does not change the fact that the initial installation was flawed and none of the subsequent visits were able to address the issue. The original technician connected directly to a drain for my laundry room. There was almost no remediation provided, because the installation was sucking air from inside the basement and was not correctly sucking air from a pit below the building slab. 
  
  Regards,
  
  *****************

  

  Business Response

  Date: 04/24/2025

  Our Technician Manager will be following up with you. 

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I look forward to hearing from them! Thank you.]
  
  Regards,
  
  *****************

  

  Business Response

  Date: 04/29/2025

  Glad you were able to speak with our Technician Manager to get this resolved. 

  Customer Answer

  Date: 05/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  While I have not yet received the reimbursement, as it was likely mailed to the installation address, which is not on a **** delivery route, I am confident they are attempting to make this right. Once the check is returned to sender, I hope they reach out for the correct address. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was quoted $816 for a job. Was misinformed by the installer on several occasions which has resulted in my having to pay additional costs to electricians and roofers. Upon completion of the work I was told that my bill would be $300 more than originally quoted. Asked to speak to a manager, however, I have not been called back. Work was completed on April 10, 2025.

  

  Business Response

  Date: 04/18/2025

  You have spoken to the technician manager. The roof penetration charge was removed from invoice, and we have agreed to pay the invoice for a roofer. 

  Customer Answer

  Date: 04/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disappointed with the installation quality and outcome. While the installer was courteous, the radon levels in our home remain high. After consulting a friend whos an experienced radon mitigation professional, I learned the system was installed incorrectly. We already had a passive radon system in place, but instead of activating it with a fan, the installer added a completely new system on the back of the house. This not only overlooks the existing infrastructure but may actually worsen airflow by causing the active system to draw from the passive one, reducing effectiveness.Additionally, the exterior pipe is poorly presenteddirty, with visible lettering facing outwardand, concerningly, what looks like dried blood on it. Overall, I wouldnt recommend this service unless there are major improvements in both technical knowledge and attention to detail.

  

  Business Response

  Date: 04/13/2025

  Your concerns are noted. Someone from our service team will be reaching out to you.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a S.W.A.T. radon mitigation system installed and it included a 5-year warranty on the fan and parts. After just over a year the fan is failing. I called and was told that it would be a ****** service call to come and replace the fan. This is a scam. It was never stated that this was the case when I purchased the fan

  

  Business Response

  Date: 04/10/2025

  As you requested with our team member, we are sending you a fan replacement. 

  Customer Answer

  Date: 04/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****