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Business Profile

Optical Goods

Wisconsin Vision, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Complaints

This profile includes complaints for Wisconsin Vision, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wisconsin Vision, Inc. has 23 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to eye pressure I made an appt at the ************* for an eye exam. I was told by the Dr that in her opinion I have glaucoma and need to see a specialist. IMMEDIETLY after the exam I was ushered to pick out frames and was measured for lenses. The tech told me that these would be progressive no-line bifocals. I was instructed to wear them for one month to "get used to them". While wearing the glasses the pressure in my eyes became worse and worse. After the month of trying to get used to these glasses I called to express my concerns. I was told to come in so the problem could be addressed. The tech cleaned the glasses, bent the frame, he used some sort of pliers on the lenses, cleaned them again, measured the lenses... By the time he was finished the stems were so crooked they were totally warped. At this time I expressed again, the problem was eye pressure and measuring and bending wasn't going to help with that problem. I stated that knowing I needed to see a specialist, they should not have rushed me into getting glasses. I left after being told the manager would call me the next day to help with the situation. She didn't call. I tracked her down at another store location and was told that the only thing she was willing to do was "reexamine my eyes to see if the prescription had changed". I told her it has only been one month since I had the initial exam. She told me the fault is not their product and there will be no refund.

      Business Response

      Date: 08/22/2022

      I am working with ************************* and feel that we have come to a mutual agreement in regards to the glasses.  She is going to mail them to me, and I will refund her out of pocket portion once received.  I did offer to meet with her to look, re-measure, and adjust the glasses if needed.  She did not want to do that as she just wants to return them.   

      Customer Answer

      Date: 08/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      While I appreciate WI Vision working with me to resolve this matter, I will accept their response once the refund for the glasses has been issued. Thank you!

      Regards,

      *********************************

      Business Response

      Date: 08/23/2022

      We will be processing the refund once we receive the eyeglasses back.  I will respond back as to the date we receive and process the refund.

       

      Thank you

       

      Customer Answer

      Date: 08/25/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Glasses were mailed to Wi Vision corp. headquarters as agreed on, 08/23/2022. Delivery was confirmed 08/24/2022. I have not been contacted by Wisconsin Vision. 

      Regards,

      *********************************

      Business Response

      Date: 08/30/2022

      The patient was refunded on Friday 8/26/2022.  I was not in the office on Wednesday or Thursday to process her refund.  Immediately, on my return Friday morning I called the patient to receive her credit card information.

      Customer Answer

      Date: 08/31/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************************

    Wisconsin Vision, Inc. is NOT a BBB Accredited Business.

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