Complaints

This profile includes complaints for Applegate Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Applegate Property Management

  252 S Knowles Ave, New Richmond, WI 54017

• 

  Applegate Property Management

  PO Box 32 New Richmond, WI 54017-0032

• 

  Applegate Property Management

  1940 Greeley St S Ste 202 Stillwater, MN 55082-6681

• 

  Applegate Property Management

  252 S Knowles Ave New Richmond, WI 54017-1729

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting an illegal apartment in that theres absolutely no ventilation system in place for bathroom humidity/ moisture to go but into the walls, etc. Plus, with the drains all draining into my apartment from the other apartments, according to Applegate, the the bathroom drain overflows without warning twice a year.

  Business Response

  Date: 08/06/2024

  We are not fully aware of what the tenant is referring to so we have scheduled a maintenance work order and have notified the tenant that we will be there August 7th to address her complaint.  We have instructed the tenant to please have the area free of her excessive belongings as hoarding has been a major concern inside of this unit. We are hopeful that with her cooperation to remove the hoarded belongings from the bathroom that we will be able to address this complaint and quickly remedy any possible situation in which she is referring to. We appreciate this being brought to our attention and are hopeful that the tenant will cooperate by remedying the hoarding situation so that we will be able to fully access anything that needs to be taken care of. 

  Customer Answer

  Date: 08/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applegate Properties is attempting to collect rent for July 2024 even though I submitted my intent to vacate in April. They are purposefully vague and disingenuous about the situation and claim they have a right to.

  Business Response

  Date: 06/25/2024

  **** contacted us in regards to this during the weekend in which we are not staffed.  Our software automatically generates the monthly charges and sends out the email in which he used in his complaint, we do not.  I have attached the correspondence between ourselves and **** that were within 45 minutes of our office opening on Monday morning.  

   

  Thank you. 

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being overcharged for damages present before we moved in. They took our damage deposit and are still charging more on top. They are known for s******* people for their damage deposits. We have pictures of when we moved in and the small area we did live in is most likely not up to code as well as dramatically overestimating how much cleaning in about a 5 square foot area. Would love if someone could look into this and get out price adjusted accordingly, we understand we need to pay for our damages but they are being irrational in their pricing as my parents are a professional cleaner and my dad is a landlord himself

  Business Response

  Date: 07/24/2023

  We have received and reviewed the complaint made by ***********************  ******** was a tenant of ours and we gave a notice of non-renewal, her security deposit letter listing and explaining her deductions was sent to her over a year ago, in June of 2022.  We have not once during this time have been contacted by Ms. ***** to dispute her charges in the past 13 months nor have we ever received photos that she claims to have and she also never returned her check-in form when she first moved into the property, which allows all tenants to inform us of any pre-existing issues.  ******** Ms. ***** was discovered to have many animals in the unit that had never been authorized. When this was discovered, she was sent a violation letter and after she received the letter, she then registered her animals as ESA.  Although we can not charge for **** the tenant is most certainly responsible for the damages that are caused by her animals.  Although she did claim that they were caged animals, this "cage" did not have any sort of bottom to the cage and the amount of damage that was caused directly by her animals chewing as well as urine and f**** matter, are the responsibility of the tenant. The rabbit and guinea pigs were also allowed to roam throughout the apartment which again, allowed for further damage.  The tenant also fails to mention that out of her security deposit, we had to use $299.99 for the unpaid utilities that were her responsibility and she failed to pay. All of the security deposit deductions have been final since they were completed in June of 2022 and we have not added any further charges to that, as that is not something we can do. I have uploaded some photos of the condition of her unit that were taken after she had vacated the unit that give an idea of the condition in which she left the property and the damages caused by her animals.  Please let me know if there is anything further that you may need. 

  Customer Answer

  Date: 07/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The carpet of this unit was in that condition when I moved in. Applegate is a known property to abuse and take advantage of college students and NEVER returns their deposits, unless threats of lawsuit are made, typically by the parents of the students. The amount in which they charged me after stealing my deposit is unrealistic, especially because we scrubbed that trashy *********** our fingers bled. The claims that we had multiple animals uncaged is false, as all 3 guinea pigs were caged and the rabbit was ALWAYS an **** The rabbit did not cause stains on the carpet, but my child did cause one. The building is falling apart with mold between the walls and cabinets and leaks down into the until below. The floor is unstable and CROOKED and for 6 months while we lived there, we had no deck and only one entrance. The main entrance was blocked off by only nailing a piece of plywood to the door frame OUTSIDE of the door that opened INWARD. They are irresponsible slumlords. When they removed my son's windows on the second story to replace them, they left them open overnight with nothing but a piece of thin plastic wrap to prevent him from falling out of the window. I have told the collection agency that I will not be paying for the "damages" of an apartment that was absolutely wrecked before I even moved in. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 07/31/2023

  We do not have control if the tenant pays the amount owed to the collection company however, we are not retracting the charges based on this tenants unproven claims.  This tenant was given a check-in form to detail and list all of the "damages" that she claims were there when she moved into the unit but she not only did not hand in the check-in form as instructed, she also did not send any complaints. The carpet was absolutely not in the condition upon move-in and when she vacated the unit, as you can see in the photos I had already attached, the carpet was chewed and scratched from her animals to the point that the carpet and the carpet padding was gone and the tack strips were exposed.  This tenant moved out a year ago and in her first complaint to the BBB she states that she has photos of the damage. If she has date stamped photos at the time of her move in that proves what she is now trying to claim, we can further discuss this matter. However, we will not be retracting charges that we know to be valid based on her complaints a year after move out by this tenant because she became aware that her unpaid balance was sent to the collection agency.  We also will not give response to her derogatory comments and claims as we do not feel that is necessary to do. This building in particular has had numerous upgrades done in the past few years including new windows, new deck and stairs, and one of the exterior doors. Tenants were notified of all of the construction that was taking place from 2020-2022 at certain times as these upgrades and repairs came about but at no point were things left as the tenant states. Again, if the tenant has date stamped photos at the time of her move-in that prove what she is trying to now claim a year later, I would be happy to look at those and compare them with the photos that we have and can address this further. Thank you. 

   

   

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  I do not have the photos from 3 years ago anymore like I thought I did but yes they did leave the window with only tarp on it and they have the complaint I made about that. I will not be paying for this. It does not cost what they charged me plus stealing my deposit to replace carpet that should have been replaced before I moved it. No. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 08/01/2023

  Although the tenant is claiming that her security deposit was used only to replace carpet, that is not the case and out of $865.00, $299.99 was paid to the utility company for utilities that the tenant was delinquent on and even with notification, had chose to not pay.  The carpet and carpet padding was chewed from her animals to the point of the tack strips being exposed, which was proven in photos submitted previously, and because she did not leave them caged and had multiple animals that caused damage being allowed to freely roam, which we understand however, we are not liable for the damage that she allowed to take place.  In regards to the window, we absolutely do not have control of the company that was hired to do the work and although they did what they felt was "secure" we immediately sent the company back out to the property to do a "better job" because it was not up to our standards as we wanted our tenants to feel safe regardless if the company hired to do the work felt that it was to their standards.  We did everything that we could the second we were notified however, that is not our company and we did not make their choices and I will not further address this portion and if the tenant would like to file a complaint with that company, then she needs to do so.  We do not have control on whether the tenant pays the collection agency that she was sent to after over a year of leaving this balance unpaid and undisputed. She also does not have photos that she originally claimed that she had in her first message to the BBB and when offered to reopen this if she had the photos that she claimed that she had, she can not provide them.  We spent a significant time with this tenant throughout the years having derogatory remarks made to all of the staff, excessive use of profanity, etc, we kept her rent without increase to keep the peace with her after her claims that we could not prove she was not told because it was not in writing and therefore we did not argue, she registered her pets as *** after being sent a violation and a charge for pet violation, she claimed the company doing the windows damaged her trash can and without proof of this tenants claim, we gave her the money she claimed she was owed for it without dispute and we hoped that when we parted ways that she would be understanding of the damage that she allowed to take place and take responsibility however when asked for the proof that she orginally claimed that she had, she does not have it and after over a year this is less than an amicable split with the tenant refusing responsibility.  *********** that handled the windows, she can file a complaint with them as that was handled on our end however can not make the choices for a company that was contracted to do the work and how they had done something so again, we did what we could the moment we were made aware. 

   

  Thank you. 

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a house from apple gate for approximately two years, when I decided to move out I hired a couple women to clean the house completely and even shampooed the carpets.. the house was much cleaner than it was when I moved in! I took a complete video of the entire inside and outside of the property to show how clean it was the day I moved out because I heard that they are thieves and like to steal peoples deposits. Well a few weeks later I received my deposit back from applegate with a $259 deduction for cleaning.. I emailed them and asked them to explain what they had to clean because I thought ***be we missed something, it took several days for them to respond but when they did they sent me a couple photos of some kind of liquid on the counter and water stains on a 40 year old bathtub and some film on the water in the toilet.. I asked them why the photos dont match the video I took on the day I moved out and they dont respond.. I cant be responsible for anything that *** have happened after I moved out of the property! I honestly dont believe their pictures are from the way they found it when they came in! One of the reasons I decided to move is because they did a yearly inspection and fined me $500 for violating my pet policy! After emailing them and questioning them about this and explaining that I have never had any animals on the property they took the charges off but after hearing how applegate is a very crooked company I figured I should move out before they charge me for something that I end up having to pay. I have tried several times to get the rest of my deposit back with no luck so I will try this route before going to small claims. But I also want people to be aware of the way applegate conducts their business, I have emails from ex employees and other renters that say that this is very common practice for them! I uploaded the picture of the counter that they claim is the way they found it and a couple of the way I left it

  Business Response

  Date: 09/22/2022

  Thank you for bringing this complaint to my attention.  In regards to the tenant complaint, upon checkout we did take note that although it had appeared that the home was clean for the most part, the bathtub, toilet and floor in the bathroom was not.  The tenant states that he took a complete video however he never provided us with the video but with screenshots.  The photos provided to the tenants were from checkout and then when the cleaner hired by Applegate arrived to clean after the checkout determined that cleaning was necessary, she sent photo of spilled liquid on the counter with larger animal droppings, possibly from a rat, in the corner of the counter.  I do understand that at this point the tenant had vacated the property therefore I am willing to reduce the cleaning time.  However the tenant states the that bathtub is 40 years old, which is not the case as the home was built in the early 2000's, that it is water stains.  As you can see from the photos, the bathtub was not cleaned nor was the bathroom floor or toilet. The tenant has been responded to multiple times and everything he requested had been responded to and given with the exception of the numerous derogatory comments via email that were unnecessary to spend time responding to, so were not.  The tenant continues to mention the pet violation fine as in almost an attempt to discredit us, however this fine had been removed less than 24 hours after it have been mistakenly entered.  Just as any other company has mistakes, this was a mistake and immediately resolved and apologized for and after the tenant received an immediate apology he proceeded to send a derogatory and accusatory email.  Just as always, we can appreciate someone's opinion, however derogatory remarks and false accusations are not something that I direct the staff to respond to.  To resolve this matter with the tenant, we are willing to split the cleaning cost in half which would give him an additional $129.50 however, the bathroom was not clean therefore the charge for the bathroom cleaning would remain.  If that resolves this matter, we would ask that the tenant going forward stops with any further derogatory behavior via any communication that he would have with any staff so that we can peacefully remedy this situation. Also, the last 3 photos attached by the tenant are not to do with this matter and are possibly pertaining to his place of employment. 

   

  Thank you for you time and please let me know if there is anything further that you may need. 

  Customer Answer

  Date: 10/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hey Im sorry,  I did not see the response from applegate on the 26th,   I am satisfied with their response because I have sent them the video a couple different times.  Also after reading their response today they said they are willing to refund me half of my money back but as of now I have not received it so is it possible to keep this open and let me respond? 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent an apartment Monthly through this apartment complex starting June 7th 2022. I told them that I am moving to a new state at the end of July but I didn't find out about this until the beginning of July. When I told them they said that I had to pay till the end of August. That I am responsible for the apartment till the end of August. That i must pay all utilites and clean it by the end of August. And that I had to be out of my apartment July 30th. They listed my apartment for a move in date of August 5th. How am I suppose to be in charge of the apartment, pay a whole months worth of rent when I have to be out of the apartment a month early and turn in my keys. They already have someone ready to move in on the 5th who is going to be paying them for that month. So they are getting my months worth and her months worth of rent. If I have to pay for August I shouldn't be kicked out July 30th. If I can't live in the apartment during the month of August then I shouldn't have to pay the rent for it. I want to make sure I don't have to pay for this month's rent so that I can use the money for my move. They are also charging me $75 a month to advertise their own apartment on their website. When I try to contact them to set up an appointment to talk about this, they don't answer their phones.

  Business Response

  Date: 08/01/2022

  Thank you for contacting us in regards to this complaint.  For further clarification, I have attached the conversation in which the factual conversation is all in writing, via email.  We did not set the date in which the tenant was to move, as you can see, the tenant gave us her date that she was going to vacate so that we could list the unit.  We immediately listed the unit and have had interest in the unit, however, it has not been leased.  If it is leased, she would be only available for the dates up to the new leasee's move in date. However, in her signed lease she agreed to the following: Tenant will be responsible for advertising
  costs until the unit has leased or until the end of the lease term, whichever happens first. In the event that tenant does not give proper 30 day
  calendar notice or chooses to break their lease, tenant will be responsible for setting up and facilitating showings themselves. Unless tenant has
  opted out of advertising and chooses to advertise on their own, Applegate, *** will take first names and phone numbers of interested persons
  and pass those along to one of the lease holders at the end of each business day via text message unless another delivery option is agreed upon
  in writing. 

  Her statement that "they already have someone ready to move in on the 5th who is going to be paying them for that month. So they are getting my months worth and her  months worth of rent" is completely inaccurate and a false statement. She also states in her complaint "If I have to pay for August I shouldn't be kicked out July 30th" in which you can see from the factual conversation in writing via email, she gave the date she was to vacate, we did not set that for her.  However, we will hold her to State Statute and that states: WI State Statute 704.19(5) Effect of inaccurate termination date in notice. If a notice provides that a periodic tenancy is to terminate on the first day of a succeeding rental period rather than the last day of a rental period, and the notice was given in sufficient time to terminate the tenancy at the end of the rental period, the notice is valid; if the notice was given by the tenant, the landlord may require the tenant to remove on the last day of the rental period, but if the notice was given by the landlord the tenant may remove on the last day specified in the notice. If a notice specified any other inaccurate termination date, because it does not allow the length of time required under sub. (3) or because it does not correspond to the end of a rental period in the case of a periodic tenancy, the notice is valid but not effective until the first date which could have been properly specified in such notice subsequent to the date specified in the notice, but the party to whom the notice is given may elect to treat the date specified in the notice as the legally effective date. If a notice by a tenant fails to specify any termination date, the notice is valid but not effective until the first date which could have been properly specified in such notice as of the date the notice is given.

  Please let me know if you need anything further.  Thank you for your time.