Complaints
This profile includes complaints for Pro Winds's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 27 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a trumpet heavytop mouthpiece on 2/5/23. The price was $111.85 with a shipping date as soon as possible. *** tried emailing and calling many times yet Ive had no response at all. I would like a refund on my purchase. My order number is *****.
Business Response
Date: 03/30/2023
We are very sorry about the delay on this trumpet mouthpiece. The manufacturer, ******************* in *******, has recently designated this type of mouthpiece (heavy top, gold plated) as a Special Order item.
This customer has been refunded in full and we sincerely apologize for the unforeseen delay.
This order has already been placed with the manufacturer and cannot be cancelled due to it's Custom/Special Order status. When this product is received, we will reach out this customer with a highly discounted offer if they are still wanting the mouthpiece.
Pro Winds
Initial Complaint
Date:03/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/28/2023, I placed an order with Pro Winds for a ****** Signature baritone saxophone **** size **** for $31.95. The requested ship date was "as soon as possible," and I paid an additional $10.95 for shipping, making the cost a total $42.90. I promptly received a confirmation email, but have not received the purchased item or any communication since. I reached out to the company to ask for a refund since I have received no updates as to the item's shipment and am assuming I will not receive it. I have not received a response and am not sure that I expect to at this point. I see that others have had the same problem with Pro Winds, and I would just like a refund since I have not received the item. I have since ordered the same item from a different company and received it promptly, so I no longer need the item.Business Response
Date: 03/13/2023
We are very sorry that we were unable to fulfill this customer's order in a timely matter. This particular product comes in many different sizes (2.0, ****, 2.5, ****, 3.0, ****, 3.5, ****). The size ordered by the customer is on the way from the ****** manufacturer and has been delayed.
This customer had been refunded in full. In addition, will also be sending the product free of charge when it arrives from our supplier.
Pro Winds
Customer Answer
Date: 03/13/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
Date:01/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a **** Jazz soprano saxophone mouthpiece from ProWinds on Aug. 27, 2022.I charged this item on **** for $189.00. My order number is 92210.I have never received this item, and the status always says "pending." I was not provided a tracking number. I called several times, and was only given the option to leave a message. No one responded.Business Response
Date: 01/11/2023
We are very sorry that we were unable to delivery this mouthpiece. The manufacturer (**** Jazz) has been having major unforeseen production delays on many of their Custom mouthpieces.
Per your request, we have refunded you in full. If and when we receive this product from the manufacturer, we will reach out to you to see if you still need it. Also, an additional discount will be offered because of the delays.
Thank you for your understanding.
Pro Winds
Initial Complaint
Date:08/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made the transaction 8/6/22. Got my confirmation email but no tracking number. Contacted **** to see if my order went through. He responded yes and my order should be shipped out by the next day. As of them Ive received no emails regarding my instrument(almost 2000$) being shipped, when it should arrive, and or a tracking number. This is a very important transaction and just pray I did not get scammed.Business Response
Date: 08/14/2022
The instrument order was shipped out immediately after the order was placed from the manufacturer. The tracking number was sent to the customer via email.
UPS Tracking Number: 1Z7FW4180342531862
We certainly make mistakes and have shipping delays but this transaction was executed perfectly.
Pro Winds
Customer Answer
Date: 08/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Pro winds is a well ran company. I made the mistake of not locating the right place of there update emails. Everything was perfect and that was completely on me. Thank you **** for resolving and helping me out. This company will definitely be reviewing mor business from me. If you have a Gmail make sure you check your junk mail. Again thank you ****.
Regards,
*******************Initial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on July 26th (8 days ago) under where it asks which type of shipping you want it states "If your order was placed after 2pm EST, it will not be shipped until the following business day" so I was expecting that my order would be shipped out on the 28th at the very latest. When I did not receive a tracking number or email stating my order was shipped I began to panic. I called the number only to be given an answering machine. It said to go online and chat with someone live I went online to chat with someone and it just said someone will contact me back in ***************************************************************************************************************************************** worse not shipping at all and I then began calling over and over until someone finally answered the phone the man said the order was places on tuesday and didn't get sent in for fulfilment until Wednesday and the place they order them from wouldn't be sending them a tracking number until ************************************************************************************************************ an attitude about it being the busy season and good luck finding these anywhere else. Well having not heard from the company yesterday I went ahead and found another place to get them from and they were delivered today. I want my order shipped to me by this prowinds company but I have no faith that they will ever get here. Seems like they are a bunch of liarsBusiness Response
Date: 08/08/2022
This particular product ships directly from a supplier. It was shipped and delivered to this customer within our Free Shipping (Ground) time frame.
Here are the details:
Tracking Number
1Z7390410341983066
Service
UPS Ground08/04/2022
12:51 P.M. Delivered
*****, **, **
Weight
8.00 LBS
Shipment Category
Package
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