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Business Profile

Towing Company

Abyss Towing & Auto Salvage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed after I just paid for it at around 11pm. On Friday night. I didnt get home until around 5am and the *** and S2 *********** where I stay is closed so I had parked in the back as I didnt want to get a ticket. I got up to leave and saw my vehicle was gone and found out it was towed by Abyss Towing. My truck wasnt supposed to have been towed dude to the fact I couldnt register my car for night parking and S2 *********** wasnt open to register my truck for parkingI was going to move it in the morning.

    Business Response

    Date: 02/02/2023

    see attached 

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was towed from an Arbys location while eating at a restaurant next door. Signage that states patrolled by ***** is placed in very sneaky locations and not marked on the island right as you pull into the lot, it is placed on pole pretty high up. After calling the police to report my car stolen, I was informed it was towed to a location in ********* after finally locating the sign and calling the number to make a appointment to get my car back which was $340.00. Checked online to find the address to pick my car up at and noticed that Abyss lost their license to tow in the *****************. I have confirmed this with multiple people at city hall in ********* I would like my $340.00 returned to me for Abyss operating without a valid business license

    Business Response

    Date: 01/18/2023

    see attached

    she was parked. We have signs we will not be refunding she was towed legally

    Customer Answer

    Date: 01/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the complaint 
    Regardless of what I was doing abyss, towing does not have a valid business license to operate in the *****************. I picked up my car in the ***************** with payment being made in the ***************** also in regards to your comment about having a business license to tow in the ****************** that is false, because the ****************** does not require a business license for a non-consensual tow as far as the placement of your signs I believe they are put in very sneaky spots, so nobody will notice them. Why is there not a sign on the island as you pull onto the lot of Arbys Informing everyone that this lot is only for Arbys customers, 

    Regards,

    ***************************

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the night of October 22, 2022, my 2018 ****** Corolla was towed from a private lot by Abyss Towing. This business operates from a trailer, in a gated parking lot behind an abandoned building. The address of this building is ************************************************************************* and the lot their trailer is parked in is directly West of it. The employee I encountered was ********** was charged $150 for the towing, $25 for a storage fee, and $150 for special equipment. The towing fee was reasonable; however, the storage fee and special equipment charge were not. Abyss was closed on Sunday and the soonest I could pick up my vehicle was Monday morning, which is when I did. Abyss only allows vehicle pick up by appointment. I was charged a storage fee for a day the business was not operating. The special equipment charge was due to Abyss not having my car keys to tow my vehicle and the use of dollies to prevent damage to my vehicle. These charges were unreasonable. Abyss claimed that these charges were lawful under the ********* Towing Association regulations and ********* Towing laws. Upon further research, these claims were not true nor reasonable. When it came to charging my debit card, **** phoned a ********* and read out my debit card information to her over the phone, which was unprofessional and prompted me to replace my debit card immediately. Additionally, I should not have to argue with a towing company that car keys are not necessary to tow a vehicle, nor should damage to my car be an issue I should have to worry about when towed. What I hope to accomplish by writing this, is a proper review or investigation of Abyss Towing from your trusted association. I have attached a picture of the trailer Abyss is operating out of and a scan of the receipt with the list of unlawful charges.

    Business Response

    Date: 12/20/2022

    see attached

    the insults have nothing to do with the fact you parked illegally We only tow vehicles that are on private property

    Customer Answer

    Date: 12/20/2022



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I ask that Abyss read over my original complaint again and return with an appropriate response.

Abyss Towing & Auto Salvage is NOT a BBB Accredited Business.

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