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Business Profile

Graphic Printing

Car Decal Graphics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Printing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertisement and charging for wrong product, they also sent me the wrong size product. I paid ****** for a hood wrap. When received I notified the company that it was too small. The company said they confirmed it will fit. Once taken to a professional installation company they also agreed that the wrap was too small. ************************ also confirmed that the material advertised is not the material I received. The company is advertising as air-egress bubble free wrap when the actually product is sign vinyl ( Not recommended for hood installation or where application requires curves) When confronted the company stop responding and refuse to refund or send me the correct product. I believe this company is falsely advertising their products as air degrees wrap when in fact it is a lower quality sign vinyl.

  • Initial Complaint

    Date:02/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 20th I purchased a vynil graphic wrap for my vehicle for ****** from an online business called favor graphics. I paid using PayPal's, pay in 4 installments, so I am currently still making payments to PayPal. I was sent an email showing how to measure the hood of my vehicle as well as asking for my make and model. I sent the information, however when I received the item, it did not fit on my hood. Not only that but the quality was not as described on the web page and it turned out to be a decal and not a wrap as it says on there page so I requested a refund. They then told me to repurchase the item and they would discount me 20%. I declined and requested a full refund. They then said they would only give me 30% of my money back because I was the one who sent the measurements, even though I measured the way they told me to. I still have proof of the email. I declined that offer as well and then they completely ignored me. I then reached out to PayPal. After filing a complaint through PayPal they then offered me 30% again which I declined. They ignored me again so I escalated it through PayPal and they answered with offering me 50% of my money back. After paypal got involved again finally he offered me a full refund as long as I send them the item back, which is what I wanted to do from the very beginning, however, he gave me an address that is in ******* and it is now going to cost me $300 to send it to him. He now gets a 166 dollar item sent to him for free, PayPal gets there money back and I will be out 300 dollars. This item was shipped from right here in the ********* feel I should be able to ship it back to where it came from when I received it. PayPal's decision was final and I feel as if this person did this on purpose because he was angry or it was planned from the beginning and I was scammed. I don't know what else I can do because if I don't send the item back before February 20th, this company will get the 166 dollars anyways.

Car Decal Graphics is NOT a BBB Accredited Business.

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