Reviews
Customer Review Ratings
2.75/5 stars
Average of 8 Customer Reviews
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Review fromLinda H
Date: 05/01/2025
5 starsBob did a thorough job. We appreciated how quick and easy it was to book service. We’ve worked with OCP for years.Review fromRobert B.
Date: 04/15/2025
5 starsGreat planning services, efficient work and great attention to details.Review fromEdward K
Date: 04/14/2025
1 starEdward K
Date: 04/14/2025
Plumber was on time, courteous and professional. The Company's methodology of communication leaves a lot to be desired.I made contact with the company requesting simple maintenance on a water heater installed by this company several years ago. As I attempted to communicate when scheduling, maintenance means a flush of the water heater and replacement of anode rod. I specified this to the representative and was not given any information other than the $60 service call fee. It was only in a 15 minute conversation that I had to learn of the $300 fee for flushing and roughly $200 to replace a rod which may not need to be replaced. $300+ was outside of our budget for simple maintenance... but the company still got their $60 for a 15 minute conversation with their plumber! Plumber confirmed that "we don't give estimates over the phone." Needless to say, I will not fall prey to service calls without verbal estimates for simple things in the future. That was one expensive conversation!Oak Creek Plumbing, Inc.
Date: 04/15/2025
Dear Mr. *********** you for taking the time to leave your feedback, and for recognizing the professionalism of our technician during your recent visit. We also appreciate your continued trust in our team including the installation of your water heater in November 2021.Were sorry to hear that your recent experience did not meet expectations. Our policy of not providing exact quotes over the phone is in place to ensure pricing is accurate and appropriate for the specific conditions of each home. Even with straightforward maintenance requests, factors such as model type, access, and system condition can influence cost and we want our clients to receive informed recommendations from a licensed professional on-site.The $59 service fee reflects the time, travel, and expertise required to send a trained technician with a fully stocked service vehicle to your home. In many cases, this fee doesnt fully cover our actual cost but we believe in offering quality service from the very first visit.That said, we never want a client to walk away feeling undervalued. As a gesture of goodwill, weve added a $59 credit to your account, which you may apply toward any future completed service with us. We hope this allows us the opportunity to work with you again under better circumstances.If you have any further questions or would like to discuss this directly, feel free to reach us at ************.Sincerely,Team ***********************************Review fromKathy I.
Date: 01/23/2025
4 starsKathy I.
Date: 01/23/2025
The team was very professional. They showed up on time & cleaned up everything before they left each day.Oak Creek Plumbing, Inc.
Date: 02/05/2025
Hi *****,Thank you for your kind words! Were thrilled to hear that our team was professional, punctual, and kept everything clean throughout your project. Providing top-notch service and respecting our customers' homes is always our priority. If you ever need anything in the future, wed be happy to help!Thanks again for your trust in us!-Team OCP ????Review fromRichard D.
Date: 11/07/2024
4 starsRichard D.
Date: 11/07/2024
They were easy to work with and make scheduling easy.Oak Creek Plumbing, Inc.
Date: 02/05/2025
Hi *******,Thank you for your kind words! Were glad to hear that scheduling was easy and that working with our team was a smooth experience. We appreciate your support and look forward to helping you again in the future!Thanks again!-Team ***Review fromHARRY L
Date: 02/25/2024
1 starHARRY L
Date: 02/25/2024
14 year Oak Creek current resident INCIDENT JANUARY / FEBRUARY 2024 Clogged and backing up kitchen sink bowls-clogged bathroom sink bowls -Oak Creek plumber says that is normal these days and to use liquid chemicals that I can purchase at ***** or ********** Oak Creek Plumber says would not want to open a can of worms if you have to referring to snaking out whatever is causing the backup Oak Creek plumber says snaking out the pipes is expensive warning me that he did not want to be stuck with an unpaid bill if I could not afford this type of service. He also mention that he has been yelled at by the company because he has been short changed in the past. I felt uncomfortable in this conversation and in an awkward position with him hinting that I could not afford this service. So I had to phone for another appointment for an Oak Creek plumber to re-evaluate the situation only he stood us up for a 7 am appointment. I phoned and complained and was told the plumber was sick. Ok , why wasn't I told sooner like before my appointment? So I get a call back from Oak Creek plumbing at 8 am setting up another appointment for the following Saturday for 7:30 am-8:30 am only I was stood up again. No phone call, no explanation, I gave up and phone in the early afternoon and complained. The last I heard was from the answering service. Just because it's say's Oak Creek plumbing it doesn't mean they are good or at least decent. It seems to me they like to play games with potential customers. Not professional at all. I RECOMMEND TO ALL *** ***** and SURROUNDING ********* HOMEOWNERS DO NOT CALL OAK CREEK PLUMBING **************************************** OAK CREEK, WI OAK CREEK PLUMBING IS JUST A NAME AND NOT THE SERVICE...Oak Creek Plumbing, Inc.
Date: 03/04/2024
Subject: Apology and Resolution Regarding Your Recent Experience with Oak Creek PlumbingDear [Customer's Name],I am writing to express my sincere apologies for the disappointing experience you had with Oak Creek Plumbing recently. Your feedback is incredibly important to us, and I want to assure you that we take your concerns very seriously.I understand how frustrating it must have been to encounter issues with your kitchen and bathroom sinks and then to experience such unprofessional behavior from our team. It is unacceptable that you felt uncomfortable during your conversation with *********** and that you were stood up for appointments without any prior notification.I want to assure you that this does not reflect the level of service we strive to provide at Oak Creek Plumbing. We pride ourselves on delivering exceptional service to all of our customers, and it is clear that we fell short of that commitment in this instance.Please know that I have addressed your concerns with our team, and we are taking immediate steps to ensure that this type of situation does not happen again in the future. Additionally, I would like to offer you a full refund for any inconveniences you may have experienced as a result of our actions.We value your business and the opportunity to make things right. If you would be willing to give us another chance, I can assure you that we will do everything in our power to exceed your expectations and provide you with the exceptional service you deserve.Once again, please accept my sincerest apologies for the inconvenience and frustration you experienced. If you have any further concerns or if there is anything else I can do to assist you, please do not hesitate to contact me directly at [your contact information].Thank you for bringing this matter to our attention, and I hope we have the opportunity to restore your faith in Oak Creek Plumbing.Sincerely,**********Review fromWayne and Helen O
Date: 04/16/2023
1 starWayne and Helen O
Date: 04/16/2023
After doing business with oak creek plumbing for the past 20+ years and spending nearly $30,000 on numerous projects with them. I contacted them mid March to have a sluggish toilet checked out was told they were short handed and would have to get back to us when they could come. No call back, on April 11 I called again and told the same thing. I again called April 14 and was told they no longer wanted my business. In June 2022 spent $6500 on my shower to repair after one of their technicians inadvertently caused damage. The job took extra time because of some parts unavailable. On a positive note they did provide us with a temporary shower until new parts arrived. We still wonder why they dont want our business. When I originally called in March they could of told me than they didnt want our business and I could have found someone else to check out my toilet.Oak Creek Plumbing, Inc.
Date: 02/05/2025
Hi ***** and *****,We appreciate the many years youve trusted *********************************** for your projects. Our goal is always to provide quality service and long-term solutions for our customers. We recognize that our response times were not what you expected, and we regret any frustration that caused.Over time, weve had to make difficult decisions about the partnerships we maintain to ensure we can continue delivering the best experience for our team and our clients. While we understand this was disappointing for you, we truly wish you the best in finding a provider that aligns with your needs.Thank you for your past business and for sharing your ************* regards,-Team OCPReview fromJanice E
Date: 06/03/2022
1 starJanice E
Date: 06/03/2022
I received a quote from this company to repair a bathroom faucet at $600. I felt that the estimate I received was based on personal judgement by the worker and that I received a higher rate than what would be normal. I trusted my judgement and tried a 2nd quote and got the repairs done for about $200. I felt awful receiving this high quote and had to pay $62 for the trip charge for the estimate. I felt like this company uses personal bias with customers and I would not recommend.Oak Creek Plumbing, Inc.
Date: 02/05/2025
Hi ******,We appreciate you taking the time to share your feedback. Our pricing is based on standardized upfront pricing, not personal judgment, to ensure consistency and transparency for all our customers. While we understand that our pricing may not always align with every budget, we stand behind the value, professionalism, and quality of our work.Were glad you were able to find a solution that worked for you, and we appreciate the opportunity to have provided an estimate. If you ever need plumbing services in the future, wed be happy to ********* regards,-Team ***
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