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Business Profile

Credit Union

Altra Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Altra Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Altra Federal Credit Union has 7 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My *********** took out a Business Loan in 2008. We were supposed to have 30k put aside in escrow for a future septic system - But we never used the 30k & we were dumb & trusting & we just paid no attention to Altra ADDING the 30k on top of the loan for 337k - now we were paying for 15 years a total of 367k WHEN we ONLY owed 337k!! And all these years, 15 ********** DID NOT get the 30k. Then Altra said we owe 30k more for accrued interest because THEY SAY that they lowered the payments (which we do not recall) AND there seems to be no paperwork. And and they say then that we owe interest from lowered payments. Who would make a payment every month for years & then for years STILL owe more interest (from what they said -WAS a LOWER PAYMENT). We trusted ************* papers & didn't realize that they added 30k for septic on top of the Loan. Now after us trying to sell & asked for a payout, we find this out & they insist we owe this. They need to take off $30 k & some (that we Never received & have been paying for) & pay us back for the amount that we over & illegally paid for over 15 years & take off accrued interest for an obsolete pay agreement (according to them) that we never signed for & have no idea what they are talking about & scamming us!! We feel that there is an embezzlement going on & they are trying to use us to cover on the money shortage. This need to be fixed & they refuse to acknowledge - why?? Because they are crooked!!

      Business Response

      Date: 07/28/2023

      In response to the complaint issued from ****, we believe this to be inaccurate and false information.  We have been proactive in providing detailed transaction history to **** for all draws made on the subject loan,with all draws going to ***** benefit and use.  We have also provided **** with a great number of concessions over the past 10+ years regarding terms and fees associated with this loan.  **** engaged an attorney that reached out to us in June 2023, to which we also provided all the detailed transaction history.  ***** attorney commented that he has not experienced a financial institution that has worked with a borrower for as long as Altra has,and further commented that Altra has been very good to *********  We will continue to work with both **** and her attorney regarding this matter to provide **** a better understanding of the complete transaction history.  

    • Initial Complaint

      Date:04/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Altra was supposed to title my vehicle in *********. They didn't and dropped the ball. I have contacted them and requested contact back via email. They confirmed that they would do that but didn't follow through. His name was *******. ********* there just straight up refused to help at all. They screwed up the titling and then lost my title and refuse to help. I was supposed to sell the vehicle today for $3750 and now I lost that opportunity due to Altra's negligence in the matter. I have attempted to work with them but have not received the same curtsey. So not only do I have to pay the cost, fill out a ton of forms, and all the hassle to correct Altra's mistake from back in 2015 originally, but I now lost a really good deal on my vehicle. I have been a member with Altra for 8yrs and I am super disappointed. Not only for them dropping the ball hard, but the complete lack of customer service provided.

      Business Response

      Date: 04/18/2023

      **** has a vehicle titled in ********** that had a lien from Altra.  Altra released the lien when the vehicle was paid off and no longer has the title. Altra does not have the ability to change a vehicle title. In order to sell the vehicle, the Wisconsin DMV is requiring **** to provide the title from **********.  **** ****** he does not have it.  Altra provided him with a generic lien release he can give to the California DMV as proof and provided him points of contact.  To correct this, **** needs to work directly with the California DMV.    

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** interest on charge off and still trying to collect it even though they wrote it off on taxes. Reporting inaccurately to Bureaus.charging me for cancellation of service and products when amount should be different.

      Business Response

      Date: 10/27/2022

      ******* has contacted our credit services manager on 10/26/2022 and reviewed his situation. We explained the loan amount due and interest accrual and have offered him options.  We look forward to working with him on payment arrangements. 

    • Initial Complaint

      Date:09/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the fair credit reporting act convergent account # ********** has violated my rights 15 USC **** section 692 a states i have rights to privacy 15 USC **** section 604 A section 2: cannot furnish a account without my written instructions to do so

      Business Response

      Date: 09/19/2022

      By signing the Joint Credit Intentions Signature section of the Altra Vehicle Loan and Membership Application, Altra refutes **************** claim that we have violated his rights.  This gives Altra the right to pull a credit report and report his payment history to the credit bureaus.  Additionally, since our credit reporting is correct and accurate,we will not accommodate his desired settlement of correcting his credit report.


    Altra Federal Credit Union is NOT a BBB Accredited Business.

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