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Business Profile

Craft Supplies

Craft E Corner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Craft Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Michaels website for 2 storage units and a Cricut maker 3 bundle. ******* shipped the storage units and Craft-e-corner shipped the Cricut maker 3 bundle. I paid for both using PayPal on 6/8/24. The Cricut maker 3 bundle arrived, and I opened it up to find a Cricut explorer one in the box. I called ******** about it at least 4 times. They finally sent me return labels on 6/18/$24. I returned everything that was sent to me. They received it on 6/21/24 and now they are saying they won't give me a full refund of the $544.91 that I paid them for the bundle because the machine is Cricut explorer one. That is the problem I receive a Cricut one in the Cricut Maker 3 box. They are the ones in the wrong and should not get away with this fraud. Thank you for any help you can give me to keep this from happening to someone else.

    Business Response

    Date: 06/26/2024

    Hi ******,

    We have been in  active investigation regarding this order. It is very unusual for the incorrect machine to be sent out from our warehouse in the correct box. We have completed the investigation and will be issuing you a refund today. 

    Kind regards,

    Craft-e-Corner 

    Customer Answer

    Date: 06/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as it is a full refund. $544.91. Also, I hope the company takes steps to ensure it doesn't happen to someone else    

    Regards,

    *****************************

  • Initial Complaint

    Date:12/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase 12/6 and noticed the shipping address was incorrect. Immediately, after making the purchase I contacted other company via e-mail several times stating the shipping address was incorrect and it was suppose to be my billing address. I did not receive an email until mid morning the next day. Pretty much stating there was nothing they could do and the order had already been shipped. They told me to try to go to the house it was being delivered to or contact the owner knowing I am in ******** and the incorrect place it was going was in ****************. I called again this morning 12/8 after I received an email stating the shipping label had been created through Amazon Logistics Deliveries. So my package had not been shipped yet and I thought there was a chance we could get the shipping address updated, but rep just continued to tell me there was nothing she could do. So I got off the phone again and tried to call Amazon but they told me I did not have the right department and since I didnt make the purchase through Amazon he couldnt help me. So I then called craft-e-corner back in hopes they could at the least provide me a contact for their 3rd party shipping. Rep stated everything was electronic and there was nothing she could do for me. The hassle and frustration caused by a product I paid for and probably will not be receiving due to a billing address not being updated, the horrible and rude customer service for something I was trying to get corrected and go above a beyond as a customer contacting their shipping parties. They should not be in business.I would like to make sure my package gets delivered to my correct address.

    Business Response

    Date: 01/24/2023

    The customer contacted us on Tuesday December 6th after her order was placed stating that she ordered the incorrect item and that she needed to cancel the order. She contacted us after business hours. The next morning I responded to the customer letting her know that this order was shipped with Amazon and coming out of an Amazon warehouse. The label was created and it was getting ready for shipment and we were not able to cancel the order. I let her know that she could return it with no penalties and I would waive the restocking fee for her. She did not get back to me until the next day December 8th. She then changed the cancellation reason stating that it was the wrong address. It was still too late for a cancellation. I told her that Amazon would be transferring the package to **** for the final delivery and that she could call to have the package stopped once it reached ****. I did not hear back from her. I would like to note that on our website it does state "Please verify your shipping address is correct at checkout BEFORE submitting your order. Customers are responsible for paying reshipping charges associated with a package if an incorrect shipping address is provided at checkout." 

Craft E Corner is NOT a BBB Accredited Business.

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