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Business Profile

Credit Union

Verve, a Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Verve, a Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Verve, a Credit Union has 12 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accidentally overpaid my account by over $500. The account is closed and they have not issued my refund. I called and spoke to a rep about this a month after it occurred and they assured me I would get a check with the refund in 2-3 days. It had already been almost a month. He apologized and put me on hold. When he came back he assured me it was taken care of and to keep an eye out for the check in the coming days. After another month and no check I called again. They said they have no record of the previous request and had. not issued a refund. They had me on hold for over 3o minutes and I still do not have access to my money. It is the holidays and this money is very important. It is wrong that they do not automatically issue the refund and that they do not issue it after months of requesting it.

      Business Response

      Date: 12/12/2022

      We are sorry to hear about your customer service issues.  We have reviewed our records and you do not appear to be a member of Verve, a Credit Union, which is a credit union primarily based in *********.  You probably are referring to the Verve Credit Card, which is issued and handled by a company called Continental Finance.  

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a Verve card through continental finance and was promised double credit line after 6 months of on time payments. One of the month I was 2 days late, I called them and they said I missed it and to pay on time for next 6 months and it would double my credit line to $1000. Well that was a LIE! They increased my credit line by $300. They tried telling me I was misrepresented when told that! Dont get this credit card they LIE! And I want what they promised not some manager telling me keep up with your outstanding payments and get a bonus s**** them I am gonna pay this off and tell them to close my account. The requirements do not say I must make on time payments only in first 6 months

      Business Response

      Date: 11/01/2022

      You have filed a complaint against Verve, a Credit Union.  As you mention, the credit card you refer to is from Continental Finance, which is a separate company and not associated with Verve, a Credit Union.  You have filed a complaint against the wrong business.

    Verve, a Credit Union is NOT a BBB Accredited Business.

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