We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ear Nose and Throat Doctor

Audiology and Hearing Aid Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ear Nose and Throat Doctor.

Complaints

This profile includes complaints for Audiology and Hearing Aid Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Audiology and Hearing Aid Center has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I injured myself working on my car. Had ct scans done at calumet ascension. Radiologists said they sent the scans to ent. Ent said no surgery or follow up required. They pestered me for the next 2 days about how critical it was to come in within 7 days of injury for follow up with the ent specialists. Which was confusing to me as they told me at the emergency room that no follow up needed. Reluctantly i came in. They were very adamant about being early. Arrived 10 min early. I sat for literally 3 hours in their waiting room. Why did i bother coming early when everyone else that came in was seen first and left first??? Either they entirely pushed me off or they have **** poor scheduling. Wasted a half a day of work i lost out on. When it was finally my turn to be seen im not exaggerating when i say the doctor saw me for a whole 2 full minutes. Took ONE glance at my scan and said nothing further was needed and i was all ok to go home. He knew before i came in that it was pointless to come in. Yet they knew i got injured and wanted their slice of money. Capatilizing on someones injury. Unethical. I refuse to pay for something they could have called me for free on. If you do the math that works out to 2 dollars a second with the doctor or 7200$ per hour. Beyond unethical and i refuse to pay for something that was totally predatory and unethical and medically unnessecary. I should have bailed on the appt and just gone into work. Id be money ahead. I feel like i was taken advantage of simply for quick few bucks. Judging by other ****** reviews this is a common practice for these guys.

      Business Response

      Date: 01/29/2025

      We originally spoke to someone by the name of ***** to schedule the appointment for this patient.  I am not entirely sure who ***** is (the person who scheduled the appointment is no longer here and I have no record of the phone number this call came from to review the call), but we did not "******" the patient as I show no record of contacting him multiple times to schedule.  The patient was seen in the ** and was recommended to follow up with us.  I listened to the phone call between our *************** *** and the patient when he called to try to reschedule his appointment and both he and the *** were very cordial.  There was no pushing for the appointment, and the patient himself even told the *** that the hospital wanted him to follow-up, so his claim on this report that no follow-up was required is not accurate.  For injuries such as his, we recommend patients be seen 3-7 days post-injury in case we would need to have a corrective procedure, which is why we scheduled him within that time frame.  The person scheduling the appointment would not have access to his CTs or know anything otherwise and was only following protocol.  Regarding the claim that he sat in the waiting room for 3 hours, this is also false.  The patient's appointment was at 9:15 a.m.  While he did have a longer than usual wait, he was seen by the physician by 10:00 a.m. and checked out by 10:28 a.m.  Patient was treated appropriately by physician per treatment notes.

    • Initial Complaint

      Date:01/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this clinic to see the ENT on 8/9/22. I was suffering with a very bad case of vertigo. I'm new to this doctor as I just moved back to WI. A staff member/nurse greeted me and hurried me back to take a hearing test. I informed her that I just had a complete hearing test with an audiologist a few months prior and I did not want to take another test because of the cost. She insisted that I needed a new hearing test (without even looking at my previous test) or I would be sent home and not be able to see the doctor. I gave in because I was desperate to see the doctor that day as I was nauseous and had been suffering for weeks.Fast forward, I was surprised to get a bill for $270 to my insurance with $121.68 being my portion of the bill. I called billing to dispute this and let them know it was not ok to be forced into an unnecessary test and now large medical bill. They stood by the staff member insisting on the hearing test and would not adjust my bill.They have now forwarded my bill to a collections agency and I find all of this totally unacceptable!I shouldn't have needed a new hearing test for the ENT doctor to do the eply maneuver for me. No matter what they say, they could have looked at my recent hearing test. I had it readily available.

    Audiology and Hearing Aid Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.