Complaints

This profile includes complaints for Doheny's, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Doheny's, LLC

  10411 80th Ave Pleasant Prairie, WI 53158-2811

  
• 

  Doheny's, LLC

  5102 Green Bay Rd Kenosha, WI 53144-1721

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Long story shortI paid for a Dolphin Pool cleaner, returned it (wrong product: never turned it on, only dropped it in the pool and then when we read in instructions that it was for only above ground pools we immediately took the Dolphin out, let it dry and packaged it back up). I called and spoke to a Doheny Rep and she gave me the address to return it to and guaranteed a refund. I did not receive a refund so I called and asked that they send me my product back. Supervisor advised me to go pay for a return label, which I did and ***** e-mailed the label to Doheny ************** To date, they refuse to send me my product. I paid $560 for the Dolphin; $30 to return it; and then $100 for a return label to have it shipped back to me from DohenysI have received NOTHING! It has been 3 months and over 20 phone calls and over 10 e-mails. I own this product and they refuse to either send me my product or refund me. Do not order from Doheny! They have the worst customer support ever! I would never refer anybody to order from this company!

  

  Business Response

  Date: 08/05/2022

  Hello,

  I do apologize that the cleaner you had purchased did not work for your needs.  It does state on the product page which this cleaner was ordered that "Designed specifically for above-ground swimming pools".  Per our return policy, items which you are not satisfied with must be returned within 30 days in new and unused condition.  Depending on the condition even if used as long as the item is resalable we can sometimes still credit and deduct a restocking fee.  Unfortunately, this was not the case with the unit you had returned.  I do see that in the time since this complaint was filed that we have been able to resolve this issue, the cleaner is currently in transit to you and you should be able to track the package with the tracking information provided when you had issued the label. 

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doehnny accept an order I placed 8-23-21 for a 18 Round Rip Lock Cover Sku 7066covr $119.01 After Dohenny accepted my order, I received notice that they cancelled my order.I ended up settling for a lesser quality 18Rnd Ps Tan Pro-Tek Cover which unfortunately failed and ripped the first season we used it. I sent pictures to the warranty **** which said they would honor the guarantee but I have to pay $20.00 shipping to cover the replacement!!This is of course on top of all the EXTRA WORK WE HAD CLEANING OUT ALL THE EXTRA DEDRIS THAT ENDED ** ** OUR POOL BECAUSE THE COVER FAILED.I called Dohenny customer ********************** and asked if I could pay the difference and receive the Original cover that I had ordered to begin as a replacement and was told oh no we cant do anything like thatI just hate to think of getting a replacement that will likely fail again when we have to use it. I still think it is a bit much for me to be expected to pay $20.00 shipping becuae Doehenny sent me a DEFECTIVE COVER.Gromets so close to the edge, some even right on the edge are of course unlike to hold for any period of time.

  

  Business Response

  Date: 07/29/2022

  Hello,

  I apologize to hear about the defect and unavailability of the original desired cover.  We have attempted to reach out to extend an offer that will hopefully satisfy your needs.  We were unable to reach you but will continue to re-attempt. At this point the original item that you intended to order is in stock and we can work on replacing this cover with the one you received under the warranty. You may also attempt to reach the warranty company back if you agree to this arrangement at  **************.

  Customer Answer

  Date: 08/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  i AM ONLY REJECTING BECAUSE NO ONE FROM DOEHHY HAS MADE ANY ATTEMPT TO CONTACT ME ABOUT ANYTHING

  THEY HAVE MY CELL ************ AND EMAILS *********************** &***********************..

  i am waiting and waiting and waiting for someone to contact me or provide me with a DIRECT TOLL FREE NUMBER

  WHERE I COULD ACTULLY REACH SOMEONE WHO KNOWS ABOUT THIS. 

   

  Regarding Dohenny saying they reached out etc..I HAVE HEARD NOTHING FROM ANYONE AT DOHENNY.
  They have my email and my phone number   ************.  And I did not just  intend to order the first cover
  Dohenny  ACCEPTED AND TOOK MY ORDER and then Dohenny cancelled saying they did not have the cover even though they accepted the first order.
  And yes if someone contacts me yes of course I will accept the original cover that I had ordered in the first place as the warranty replacement
  Items
  
  
  18' PS ROUND RIP LOCK COVER
  Sku 7066COVR

   
  Regards,
  
  *********************

  

  Business Response

  Date: 08/05/2022

  Hello,

  Again I apologize if we were not able to reach you but we certainly did make attempts according to the recorded calls,  I do see that we were able to get this resolved and that a replacement which you originally intended to order was shipped out to you at no additional cost and replaced under warranty.   The replacement cover has shipped out today and you should have or will be receiving an email from us containing your tracking number.