Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED FOOD 2 WEEKS AGO AND IT WAS COLD AND I HAVE A FAKE LEG SO I CANT WALK MUCH BUT IT WAS THE NEXT DAY AND MY SON AND I CALLED UP THERE TO TELL THEM THAT THE FOOD WAS COLD BUT THE MANAGER LADY TOLD ME TO BRING IT TO THEM SAME DAY WHICH I UNDERSTAND BUT MY SON WENT THERE OBTAIN THE FREE MEAL AND THE MANAGERS WAS PICKING ON HIM I FEEL LIKE THE REPLACEMENT MEAL ISNT ENOUGH THAT I SPENT ***** ON FOOD AND IT WAS COLD AND IM PICKED ON

  Business Response

  Date: 06/10/2025

  Good afternoon,

  We are sorry to learn of your experience at a Culver's restaurant. We have responded to you via the email address provided to learn more information about your guest experience. We look forward to speaking with you.

  Thank you,

  Culver's Guest Relations Team

  Customer Answer

  Date: 06/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a **** eats delivery person and I went in to pick up the order today May 20, 2025, at the *********, MI restaurant. No biggie Ive picked up from there plenty of times and seen many of my fellow dasher and **** eats colleagues often do the same thing. Today was different, I came in to get the order and it was already ready. This shouldve been a red flag to me because usually you have to wait ***** minutes for the order. However it was WAY MORE employees there at the time standing around doing nothing. So I asked for the order and the young lady said confirm the order, I replied I will, how else will I get paid, as I grabbed for the bag, she then snatched the bag back and said no! Confirm the order first! I I tapped my phone, as she never looked to see if I did or not etc. then she handed me the food. So, its ok to confirm an order that I dont even know if the order is correct, but you want the blame to be on the delivery driver, not your employees if something is not right with the order.. such as the wrong food or missing food? This doesnt make any sense! I guess to you it does because you put the blame on the delivery person and not your establishment. So its a win win for you. Im 46 years old and I know that Im probably older than her mother.. two I was the only minority in the establishment three I never seen any Culvers workers ask, me nor any of my fellow colleagues this before and never talked down to them like they were kids.. (do this or your not getting this) I felt embarrassed being the only minority in there and being treated like a child or a person that steals food.. could it be because of my ethic background? Or could it be because she was trying to prove something in front of her colleagues, because they all looked her and then me while standing around doing absolutely nothing! Whatever it was it didnt make welcoming enough to go back to that establishment.

  Business Response

  Date: 05/21/2025

  Hi *****,

  We are sorry to learn of your experience picking up an **** Eats order at the Culver's in *********, **. We have reached out to you directly at the email address provided. We look forward to speaking with you.

  Thank you,

  Culver's Guest Relations Team

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 17APR2025 08:49 purchase made through the Culvers drive thru (Store 680) in Bountiful, UT. While waiting for our food we were notified that their system crashed and they need to recharge our card. Prior to recharging our card we showed them that there was a pending charge on the account for the total. Employees refused to acknowledge it and stated it would drop when processing another card. Upon leaving I immediately reached out to the manager whom insured me that we would be refunded if the charge was duplicated. Upon charges clearing the account, reached out again and was denied a refund because their system only showed I was charged once despite showing the statement of a double charge.

  Business Response

  Date: 04/22/2025

  Hi *****,

  We are sorry to learn of your experience.

  We have emailed you at the email address provided and look forward to speaking with you directly.

  Thank you,

  Culver's Guest Relations Team

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 3-15-25 my wife and I had the worst experience ever at Culvers in 466a in the villages. This restaurant is so bad they need to close the doors and re train everyone properly before they re open. They do not know how to cook onion rings for sure mine were so burned up that their was no onion to see, I filed a complaint with corporate and have. Not heard a word from them. I left this restaurant hungry, after paying for the crappy meal, came home and cooked a pizza for dinner. I know better than go to Culvers again, they ripped me off, I looked and every bag of onion rings upon the window was the same, no apology, they thru them in the window and said burnt, re make them. They never re made them. The business is swamped and cant keep up with customer demand so customers get crappy food and service. A lot of people are ****** at this location. Not to mention the fact that I waited over 45 mins for the food I couldnt even eat, Until this is properly addressed by the powers that be I will not return and I will definitely make sure everyone I know and meet knows what happened. Dont go to Culvers.

  Business Response

  Date: 03/18/2025

  Hi *****,

  We are sorry to learn of your experience at the Culver's in The Villages, **. We have reached out to you via the email address provided to speak with you.

  Thank you,

   

   

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, I recieved a call from the Culvers in the Villages. They read my notes and asked me if it was the villages or if was wildwood. We know the area as the Villages, but it is listed as the wildwood location. I referenced 466a and thats how they caught it. She said she would forward the info over to the wildwood store, but I have not heard anything from them as of tonight. 
  
  Regards,
  
  ***** *****

  Business Response

  Date: 03/21/2025

  Hi *****,

  Thank you for your patience. The Culver's in ********, ** shared with us that they have spoken with you regarding your experience and that they will be sending you replacement meal vouchers in the mail.

  We look forward to you visiting us again.

  Thank you,

   

  Customer Answer

  Date: 03/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  Date:03/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had nothing but horrible experiences at these restaurants. They all seem staffed almost 100% by teens and illegals who only speak Spanish. My order is almost always wrong and takes forever to get right even when ordering online. And today i got a pint of the flavor of the day supposedly that was plain chocolate! I would not spend $5 on a pint of subpar chocolate ice cream! Complaining to managers gets me nowhere, promises of coupons that never arrive and nothing fixed. Will not spend another dime at these places

  Business Response

  Date: 03/17/2025

  Good morning,

  We are sorry to learn of your experience at a Culver's restaurant. We have reached out to you via the email provided. We look forward to hearing from you.

  Thank you,

  Culver's Guest Relations Team

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Didn't get order requested, staff rude, long wait, returned food to drive through, Worst fast food experience ever. Order taken didn't even know menu.

  Business Response

  Date: 03/07/2025

  Good morning, *****,

  We are sorry to learn of the experience you had at a Culver's restaurant. We have emailed you at the email address provided for more information. We look forward to hearing from you.

  Thank you,

  Culver's Guest Relations Manager

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a peanut butter concrete mixer thru the drive thru. I paid, and got my item and went on my way, not looking inside of it, I took my spoon and got out a bit and then while my spoon was in my mouth I glanced down at the plastic cup and noticed it was not even half full of ice cream most of it was wrapped around the side of the cup. I turned around and went back to the drive thru, one girl could not helped me and then I spoke with someone named *****. I explained the problem and he looked at it and said I ate half of the ice cream. I was only gone 40 seconds I took one bit and noticed it did not have enough ice cream in it I said can you make me another one. He said no we are not making another one. I said then give me a refund. He said we don't give refunds. I said who is the highest person here I want to talk to them, he said that was him. I said your not addressing my concern. I said I want to talk to the owner. He pointed to the glass on the window and said this is the owner you can contact him. I said there is no phone number and I can't remember his full name just that his first name was the same as mine "*****" I said if I call the number to the store will he answer, ***** said no he won't. I said then what good is it for me to call the store if I can't talk to someone who can make decisions? He gave me a stupid look and said no refunds and we are not making another one. I filed another complaint today this was number 3 and got a email within 5 mins. The email was from Culver's she said her name was ****** and she remembered the conversation and totally disagreed with everything I am saying here. It's just one employee covering for another one who was rude and would not help me. She claims he was apologetic to me which is total BS and a complete lie. She was short never addressed my problem just shifting the narrative to something different and here I am writing to you now. I never got a receipt while I was there. Over $5

  Business Response

  Date: 02/27/2025

  Hi *****,

  We are sorry to learn of your experience and require more information regarding your experience. We have sent an email to the email address you provided. We look forward to hearing from you.

  Thank you,

  Culver's Guest Relations Manager

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I were at the Culvers located in **************, ******** and had the worst experience weve ever had at a Culvers.We had ordered ice cream, and they messed up on 3/5 of the ice creams, after making us wait 20+ minutes for ****** was the wrong size, the other was missing the mint syrup. Another was vanilla when we had asked for chocolate. When I approached the counter I had to speak to 3 different workers about my problem, because nobody wanted to deal with it. When they informed me that they didnt have mint chip ice cream but had a syrup instead, I asked why they hasnt used the syrup and nobody had an answer. At this point I was at the counter for 10 minutes waiting for a resolution. I finally just asked for a refund, because nobody was offering a solution. When ringing up the refund, they attempted to ring up the refund at the wrong size. I has to correct this and was met with an attitude. I finally asked for a manager at this point. To which they told me I would have to wait. Which I said I would. When the manager came out he was very dismissive of the problem, but at least offered to ring up the replacement order. At this point were 30 minutes into the problem. When I approached the manager made me point out who rung me up initially and he made the young man ring it up again. As I was giving the order the manager rudely Interrupted me, again. At this point I was over it. Told them to forget it. At this point, who seemed to be an off duty worker or a friend hanging out at the side of the counter decided to start cursing at me in front of my young children. As she was upset that I had a attitudeAfter her tirade I politely asked the manager for a corporate number and he responded with Uh you can ****** it and refuses to provide me any further service.

  Business Response

  Date: 12/16/2024

  Hi ****,

  We are sorry to learn of your expereince at the Culver's in Mt. ********, **. Each Culver's restaurant is individually owned and operated and refunds are handled at the local restaurant level. We have shared your experience with the owner and operator, ****** *****, to bring to his attention and requested that he follow up with you regarding your request of a refund.

  Thank you,

  Culver's Guest Relations Team

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  i have to be contacted by the company as detailed in their response.
  
  Regards,
  
  **** *******-*****

  Business Response

  Date: 12/19/2024

  Hi ****,

  We have spoken with the Franchise owner ******, from the Culver's in Mt. ********, **. He shared that they had called and spoke with you regarding your experience and that coupons were going to be sent out for the experience. We appreciate your speaking with him to find resolution.

  We look forward to serving you again!

  Customer Answer

  Date: 12/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I did not speak with the owner. I spoke with an individual named *******, who I believe was the manager who handled the event in question. As part of my complaint was how the manager had handled the events. Given that he did not even apologize, tells me this matter was not taken seriously. 
  
  Regards,
  
  **** *******-*****

  Customer Answer

  Date: 12/19/2024

  On the phone call with the manager he did say he would send out coupons, yes. 
  

  I would like to clarify that they only said they would send out 2 coupons. Despite at the time of the complaint I informed them they had messed up 3 of ice creams on the order. 

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/23/2024, 6:20:44 pm, I ordered a Cod filet sandwich w/fries at the drive thru. Upon returning home I did not receive a complete sandwich (e.g. bun). Although initially easily resolvable, by Door-Dash or **** Eates a replacement sandwich, the Ass't. Mgr. would require me to drive all the way back to the store for a replacement. I have no desire to be penalized for their errors nor does it give any incentive to correct poor operational management. While mistakes happen, this seems to be a re-occurring issue through out the franchisees. This, then, raises the question whether this is a cost savings measure to increase the bottom line/profit margin during an inflationary period.

  Business Response

  Date: 11/25/2024

  Hi *****,

  We are sorry to learn of your experience. Each Culver's restaurant is individually owned and operated and refunds are handled at the restaurant level. We would like to share your experience and your request of a refund with the appropriate owner and operator. Please give our Guest Relations Team a call Monday - Friday 8AM - 5PM CST at ************ to speak with us directly.

  Thank you,

  Culver's Guest Relations Team

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep concern regarding the treatment of my son on 11/22/24 during his employment at the Culver's restaurant in *******, ***** son was subjected to a hostile work environment, including derogatory comments and personal attacks. The situation escalated when he decided to resign and was met with further abuse, including a question about his mental health and the suggestion that he has *******************. These actions are not only unprofessional but also profoundly hurtful and discriminatory.The manager's response to my son's decision to resign was particularly egregious, involving verbal abuse and a sudden change to his work schedule.Such behavior is unprofessional and potentially harmful to a young employee's mental and emotional well-being. It is essential that Culver's takes immediate action to address this issue and ensure a more respectful and supportive work environment for all employees.I urge the Better Business Bureau to investigate this matter and take appropriate action. I believe that mandatory training for managers and employees on workplace conduct, professionalism, and conflict resolution is necessary to prevent similar incidents in the future.Thank you for your attention to this matter.

  Business Response

  Date: 11/25/2024

  Hi *****,

  We were unable to reach you at the phone number you provided. We left a voicemail message requesting you give us a call back at ************ to speak with us directly. 

  We look forward to speaking with you.

  Thank you,

  Culver's Guest Relations Manager