Reviews

This profile includes reviews for TurnKey Corrections's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TurnKey Corrections

  3329 Casey St River Falls, WI 54022-5852

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  TurnKey Corrections

  2801 Harvey St Hudson, WI 54016-8170

Review Details

• Review fromJenni H.

  Date: 12/16/2024

  1 star
  The phone number is fake and they're stealing our info and selling it to hackers. There is no way to login if you forget your password. They say they're sending you a code to your email but even when you check the spam folder there is no code not even a message. So they're stealing our emails and giving someone else our logins fraudulently. ********* Jail is in on the scam, they give out the fake help desk number, when you dial it, it says it's not a valid number.

• Review fromChloe M

  Date: 08/30/2024

  1 star
  My fiance has been in ***** ****** **** since May 2nd. I have spent a lot of money on the website so we had communication back n forth. They are still taking money from both of our accounts and when I send photos they instantly get denied by the ***** ****** ****. There is a person who works at ***** ****** **** and her name is Liz and she has family that works in the jail with her. Im tired of spending money and sending photos and letters only for it to get denied by Macon county. Im tired of turn key double dipping in our accounts.

• Review fromSierra T

  Date: 07/26/2024

  1 star
  Inmate canteen charged me for items that were never received. I can't talk to a person or get a response through email. This is the biggest rip off you can imagine. I also tried funding his account and it said my payment didn't go through so I tried funding it again. Now exactly a week later both payment were accepted and coming from my account. My son is not longer at the location he was when i funded the account. I am out $158.95 from this company.

• Review fromCindy R

  Date: 06/09/2024

  1 star
  I have never seen a company get by with the things this one does its atrocious No customer service, fees way to high, lousy reception through the communicatin tablets , jails taking the brunt of all complaints I assume Sheer lack of empathy for family's who only want to make their loved ones feel a bit of comfort in a tough situation. Shame on you inmate canteen and turnkey corrections. Hard to tell which one is which when signing up by the way. Zero Stars from me.

• Review fromStefan B

  Date: 04/21/2024

  1 star
  Go to kiosk at the jail if possible and add cash. Only use the website for this as a last resort. They take 40 percent of the money sent and lie about fees. Fees not disclosed. $8.95 fee becomes $37.95 fee.

• Review fromAnna R H

  Date: 01/10/2024

  1 star
  I too am unhappy with this awful company. They ignore every feedback or concern. There is absolutely zero phone number to reach a human. There's an unintelligent Artificial Intelligence BOT that is unable to address real concerns. Inmate Canteen has figured out a way to effectively hide from us, the customers and take any responsibility!!! They charge for separate transactions.. *$8.95 for canteen products, and another **$8.95 to send funds!! ($17.90) Shame on them!!! Double charging...

• Review fromRichard G

  Date: 09/13/2023

  1 star
  I am due a refund of $46.80 from Inmate Canteen. On May 8th. I was told," Refund checks take 90 days to be processed and delivered. You can expect the check to arrive 90 days from the date that you requested it." I submitted my refund request on that day. I reached out again via email and was told that a check was sent over three weeks ago. I have not received it as of 9/13/23.

• Review fromSharon D

  Date: 05/24/2023

  1 star
  This company is a rip off. They did an upgrade so they say. In the process they made my phone as unauthorized for sending and receiving text messages from an inmate. They charge for the inmate making a call and for the person receiving the call. Talk about double dipping. They also made it where if we send a text the inmate can see it but if the inmate responds the other person cant see the response. It goes somewhere but who no where. They blame me for the issues when I havent changed anything. I did what they asked only to have it get worse. I would like to speak to a person. But I only get email responses.

• Review fromJoyce H

  Date: 12/07/2022

  1 star
  This is a horrible company. They cheat you and charge for invoices not authorized. They owe me a total of 82.85! That is why I am filing a BBB complaint. JS K*****