Business Profile
Internet Services
Certified PartsThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Certified Parts's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/28/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a filter for my dishwasher on 3/3/24 for $29 and it had expected an delivery of 3/8/24-3/20/24. It is currently 4/28/24 and I still have not received my order. I have emailed them several times as well as reached out to their help desk and have never gotten a response.Initial Complaint
Date:01/03/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently on Nov.15/23 ordered a spider arm for my washer from Certified-Parts. I have yet to hear back about my order being shipped. I have tried emailing, calling and ******** message and no one has gotten back to me. Not a way to do business.Customer Answer
Date: 01/12/2024
I received an email from certified parts they are finally refunding me the full amount.
Initial Complaint
Date:12/15/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for a control switch for a stove. Later on it was found that the switch was not the problem on the stove. So about an hour later the business was contacted on the original email to please cancel the order which ended up in an automated reply. Then, nothing happened other than my card was charged. I replied to the automated message but no answer. Giving them some time i sent another email one week later to the email address provided on their webpage asking to cancel the order which ended up in another automated email. Shortly after i got an email stating that the part will now be shipped. After i told them 3 times to please cancel the order.The part has now arrived. So i sent another email asking how to return the part and get a refund since i don't feel like i should have to pay for return shipping or any handling fees. Again automated answer and nothing else. Tried to call the number on their webpage but number won't connect. Funny thing is this area code 909 is in San Bernadino County, **. Not in Wisconsin. Seems like a big scam to me. I feel taken advantage of and would like to send their part back but i'm worried that i'll pay for shipping and never get a refund.Initial Complaint
Date:12/11/2023
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
purchase made online in Nov part was suppose to be here by Dec7th i have no tracking number or where the part isInitial Complaint
Date:11/08/2023
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a part for my washer on 10-28-2023. Contacted company via chat bot and was promised he had eighteen orders in front of me but assured it would go out next day. Its been ten days since my order and 8 days from order being completed and was just issued a tracking number that says sticker has been made. I have reached back out by email and by chat bot saying all operators are busy.Initial Complaint
Date:07/07/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Never received item. Have messaged several times to no responseInitial Complaint
Date:06/22/2023
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a part on May 26, 2023. Said delivery would be between 6/1-6/6/23. Never received order or tracking. Contacted company on 6/18/23 inquiring about my order. Still have no received a response 6/22/23. I tried the live chat on the website only to get a our representatives are busy, send an email response. I would like my part or a refund.Initial Complaint
Date:05/09/2023
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
credit card was charged $29.00 on 4/15/23 for order #***** from Certified parts .com order never shipped and no response from them on order status after numerous attempts to contact the company .Initial Complaint
Date:05/04/2023
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never have received the part I paid for: Hi Wahoo Warrior, Your message has been received and is currently being reviewed by our team.For your reference, this ticket id is #****. Wahoo Warrior Apr 15, 17:19 Two plus months and this still has not arrived. Next e-mail in a week will get CCd to Better Business Bureau and ***** This is the 2nd E-mail I have requested status.***************** Sent from Mail<**********************************************> for Windows From: Certified-Parts.comInitial Complaint
Date:03/27/2023
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 3/2/2023. The funds were withdrawn immediately from my account. The order sat dormant until I raised issue two weeks later. The order was downgraded to a lesser part quality and a partial refund was issued. - This I understand, stock levels may have not been accurate, and I was happy with how it was handled. the order confirmation states that "Our shipping department has received the item(s). The shipping confirmation along with the tracking number will be posted once the package is scheduled for the shipping carrier to pick up". However, it is now 3/27/23 and there has been zero activity regarding the order. A tracking number has not been issued, and there has not been any further communication.I attempted to reach customer service by phone only to be sent to voicemail. Their online chat tool did not offer a resolve as "Our operators are busy at the moment".I cannot recommend any orders be placed with this company and would advise that they be avoided for consumer and business needs.
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