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Business Profile

Commercial Air Conditioning Contractors

Rosenthal Heating & Air Conditioning
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/27/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 6, 2022, a service member came out to fix our furnace. Unfortunately, he was unable to fix our furnace and on Friday night 10/7/22 we had to call the fire department because to get our basement checked out and the fire department check the gas level and it was at 100. On 10/6/22 *************** forgot to turn off the gas before he left. We had paid the company $250.00 to pay for the cleaning of the furnace and instead he forgot the to turn off the gas. They were going to give us ***** refund but never did.

    Business Response

    Date: 11/30/2022

    We initially received an email from ************** on 10/27/22 regarding the refund for $75.00 to which we replied that we were mailing a check the next day. We mailed out the check as we advised. 

    On 11/7/22 we received another email stating that he did not receive and was upset. Our service manager **** texted ************** the same day, asking for him to call **** directly to discuss and verify it was not received. Since we did not get a call back from this text, we assumed he received it in between the email and text. 

     

    We have now stopped the initial check and reissued on 11/28. This has been sent by Regular US Mail. 

    Customer Answer

    Date: 12/06/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 18467162 and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    After viewing the business's response, they final mailed the check after I had to proceed to further action. The main reason is that the business never took responsibility for their action on leaving the gas on at our house. We had to call the fire department on October 6, 2022, to check the gas levels in our house.   If I have to, I have no problem getting the report from the fire department.  This is a very serious issue and I want to make sure that this isn't going to happen again. 

    Regards,

    *********************

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