Reviews

Review Details

• Review fromMarisa A

  Date: 02/12/2024

  1 star
  I have never dealt with such a lack of professionalism. They are contracted through my appliance insurance and were assigned to me to replace my furnace. After my insurance coverage I had an out of pocket cost, this wasn’t a problem I agreed to this amount. When their technician Alex ******** finished installing my furnace I asked him, do I pay you now or do I pay someone later. He looked into his service notes and saw 2 different amounts, he was unsure which one was correct and tried to contact the office to figure it out. Nobody answered and HE told me he didn’t want to deal with it, that he was “trying to get out of here” he told me someone will contact me for payment. A short time after I had a missed call from Briana ***** their “customer service rep” she left a voicemail saying you “you agreed to these out of pocket costs I don’t know why you decided not to pay” and then texted me immediately following saying they’re going to call the sheriffs department and rip out the furnace if I don’t pay in 5 days. This came as big surprise to me considering I never tried to deny payment, I am the one who brought it up to their technician asking how I pay. Their lack of communication within their own company and lack of customer service skills resulted in me being disrespected and threatened when I did nothing wrong. Then I was told to contact them today because they want to “work it out with me and appreciate my business” when I called I spoke to Katie who never even acknowledged any of what just happened couldn’t even provide an apology for the threats and disrespect that was caused by their own error. At this point I just wanted to be done with it, I made my payment, said nothing, and now I’m giving them the reviews they deserve. On top of all of this they didn’t even do a good job with their installation I can see light shining in from outside from my basement and the pipes are loose and held in place by zip ties. My experience with this company was a disaster.

• Review fromStephen S

  Date: 08/05/2022

  1 star

  Stephen S

  Date: 08/05/2022

  Look Elsewhere!!!! I've had this company out numerous times to fix an air conditioner that freezes up. They had 3 different technicians look at it and ended up telling me it was because of a dirty air filter and not due to low coolant. I changed the air filter, and the system still froze up. I had another company look at it, and they said the system was low on refrigerant! The company tells a good story, but they do not know what they are doing.
  

  Rosenthal Heating & Air Conditioning

  Date: 06/09/2023

  You are correct we did have to make a few visits to your home as directed through your home warranty cpmpany Choice Home Warranty. With these home warranties we can only perform the services approved by your home warranty comapny. On 7/21/22 the first call tech found the furnace filters completly blocked which can cause the ac unit to ice up. That was due to lack of maintenance. That sadi he also noted the freon was a little low., which since the unit was over 16 yrs old and used R22 freon we need to get authorization from Choice Home Warranty, your providor. 8/1/22 aftet the freon was approved by Choice we returned to install that. On that service call we did detect the coil pad to be cracked, which was likley do to the ice build up on the coil when the unit froze over. That said, we did submit on your behalf to Choice ********************* a coil replacement and or the coil pad. On 8/3/22 Choice Home Warranty DENIED the repair. Therefore on 8/10/22 after the deneil the owner of the company contacted you with solutions and to try to explain the challangers whith your home warranty company and that our hands are tied on what these home warranty companies cover. We did our best based on the terms and conditions of your home warranty company.