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Business Profile

Orthopedic Shoes

Dr. Comfort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my Dr. Comfort sneakers from the VA. They attached to my braces they wore out within 6 months. These shoes are not meant to be be attached to braces. The soles are to thin and the soles are to thin. I don't run or play sports. I can't walk on asphalt or concrete because it hurts. The shoes were not treated rough or used for yard work. Now it's going to take me more then a month to get new shoes from the VA. The shoes were supposed to last a year I dont know if the VA is going to replace them for no charge.

    Business Response

    Date: 08/23/2022

    Hello **************,

    Thank you for your inquiry!  We regret you are having issues with your Dr ******************** shoes acquired through your local VA.

    Thank you for providing images of the shoes!  Upon review it does not appear the shoes were modified by Dr ******************** lab, we would have installed a caliper plate (what the braces attach to) in the shoes which is not evident by the images.  In addition, it is not Dr ******************** policy to attach braces to shoes, our providers would install them in house at their offices.

    In this instance I would need to refer you to the VA center where you were fitted for the shoes, if there are any issues that were related to the shoes they would need to contact Dr ******************** directly for any resolution.  We will be happy to assist should they reach out to us.

    Thank you, have a good day!

    Dr ******************** Customer Care

     

  • Initial Complaint

    Date:07/25/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 6th, 2022 I purchased a pair of bedroom slippers as a gift for my elderly aunt who suffers from neuropathy. Unfortunately they did not fit and I returned them on the 15th via the provided return label from their website. Return delivery to their company was on July 19th. When I contacted them on July 22nd to inquire as to why I had not received a verification email concerning the return, I was told the tracking number was not valid. The next day a man from Dr. Comfort contacted me and apologized about the "confusion" over the tracking number, claimed the item had been received and it would take several more days to process the return. As of today, I still have received NOTHING by email, nor any other verification concerning the return of this item (expect from a phone call that was not validated) and the order on the website has been listed as "processing" since July 6th. My order history does not even show that the original delivery was made however I have been charged for these shoes, they have received the shoes back and I have not received one indication that I am to receive a refund. Based on previous complaints about this company it seems to be a pattern with them to slow process the refund and not NOTIFY or INDICATE that one will be forthcoming.

    Business Response

    Date: 08/01/2022

    Hello ****,

    We sincerely apologize for any delay experienced with the return of your order 12149232.  For your reference the refund of $51.03 was credited against our credit order ******* on 7/27/22 to your credit card ending in 6270.  This should be showing on your credit card statement, please let us know if you still do not see the credit.

    Thank you for your patience, we appreciate you very much!

    Thank you!
    Dr Comfort Customer Care

Dr. Comfort is NOT a BBB Accredited Business.

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