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Business Profile

Audio Visual Equipment

Full Compass Systems, Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a defective piece of equipment. Tested it immediately and let company know that it was bad. Company is not allowing the return and suggested going through the manufacturer service.

    Business Response

    Date: 12/03/2024

    The defective return policy is the manufactures policy and not Full Compass. The manufacture states "Customers must contact the manufactures Tech Support before a return authorization will be provided.  Do not bring defective product back without documentation showing the vendor was contacted by the customer for trouble shooting." We ended up taking the product back from the customer when they refused to contact the manufacture, and we will test and sell as used if possible. 

  • Initial Complaint

    Date:09/03/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a ********* powered subwoofer. I had a part go out on it. Been trying to call them for about two months. Now I have the part ready the maker of the subwoofers sent me the part number. I cannot get them to call me back, which cost me money because I cannot repair the sub which my customer suffer because we dont have the subwoofer that we need, I will take this down when they call me back and resolve the issue

    Business Response

    Date: 09/03/2024

    Sounds like the customers message might have been left with another department. Talked to the customer and he place his order 9/3/2024 Thanks. 

  • Initial Complaint

    Date:12/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 3, 2022, I ordered a bass cover online from Full Compass. In December 4, 2022, my **** was charged twice for this item $64.79. I called Full Compass customer service to have them correct the error & credit my account. I had not even received an email confirmation that the item was ordered at that point. It is now December 27, 2022 and after speaking directly to two customer reps and exchanging about 7 emails, my account still has not been credited. The bass cover will not ship until 1/19/23 yet I was charged and the charge posted against my account not once but twice in 12/4/22. This is not a normal *************** process. I am done with their double talk as to why my account has not been credited for their error and although the item was to be a Christmas gift, I am now skeptical that I will ever receive it even after paying double for it. Copy from Full Compass Systems, *** ****************************************************************************** ************ Fax: ************ Bill to:************************** ****************************************************************** Ship to:************************* ****************************************************************** Mfg Item number AMP RB-210-COVER Cancellation Confirmation Description Cover for Rocket Bass 210 Qty Canceled **** Unit ea Confirmation # Page Date Sales order Purchase order # Ordered by Salesperson Payment Customer account FOB ************ 1 of 1 12/6/2022 SOC4892093 ******, ******, cxw CC CUC2609412 Thank you for your help!

    Business Response

    Date: 01/03/2023

    2 duplicate web orders came through.
    We canceled the duplicate order right away. Our credit card portal didn't show 2 charges for some reason. We contacted the bank and found there was a second charge and they weren't sure why it didn't post on our portal.

    Refund has been issued and credit receipt sent to the customer. Our apologies.

  • Initial Complaint

    Date:11/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Full Compass allowed someone to make a purchase using my credit card without my permission. I suspect a family member was responsible for this purchase. I am unsure how this person had access to my credit card. I reported this fraudulent purchase to the credit card and Full Compass. During their investigation they both were aware that the person who purchased this item had the item delivered to my address. They were also informed the name on the package did not match my credit card name. My credit card includes my first name and package name included my middle name, so the person who made the order had to have known me. I returned the item immediately once Full compass issued a return label. I am being charged a restock fee because item was return after their 14 day return policy. I want refunded for the restock fee. Full Compass has been very difficult to communicate with during this process and refuse to assist me in learning who made this fraudulent purchase. I am being treated like a criminal by them and do not appreciate it. Item cost $1427.30. With such a large dollar amount more should have been done on their part to prevent fraudulent purchase.

    Business Response

    Date: 12/22/2022

    The item was shipped to the address of the credit card holder.  The dispute is between her and the family member she claimed used her card or her bank.  We accommodated her with a pre-paid return label. The restock fee was charged because the item had been returned opened and missing a cable. It is clearly stated in our return policy that if the item has been opened a restock fee will be applied. The cable has since been returned.

Full Compass Systems, Ltd. is BBB Accredited.

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